MyFlowers 

This has been one of the worst online shopping experiences I’ve ever had. I was repeatedly lied to about my order. I was promised delivery on Saturday, then told it would arrive on Sunday, and was even assured it would be delivered the very same day. Every single promise was broken.

My anniversary was on Saturday, and I wasted hours sitting at home waiting for a bouquet that never arrived. The entire reason for ordering was ruined because this company failed to do what they repeatedly guaranteed they would do.

What makes this even worse is their customer service. When I contacted them for help, I was told there was nothing they could do—even though the bouquet hadn’t even been made yet. They refused to cancel the order or offer any real assistance. They were happy to take my money but completely unwilling to take responsibility when they failed to deliver.

The lack of communication, false promises, and complete disregard for their customers is shocking. It genuinely feels like once they’ve taken your payment, they no longer care.

I will never order from this company again and will be warning friends and family to avoid them. If you need something delivered on time for an important occasion, do not trust this company. They are unreliable, unprofessional, and have completely ruined what should have been a special day.

I bought my wife the resonance bouquet Although delivery is fast flowers are of a poor quality initially they seemed really nice in the box as soon as you take them out and put them in the vase half of the flowers are wilted pictures are misleading as the bouquet is a lot smaller and missing the white flowers. I’ve had better flowers from supermarkets.

The flowers came really quickly, quicker than I expected. The quality was amazing, probably the best quality flowers I've ever bought, and my wife absolutely loved them

Was a little afraid at first because I didn't receive any confirmation email but the delivery went well and the bouquet was beautiful.
I also received pictures of the delivery

I paid for flowers to be delivered on my wife's birthday, July 1. The company later admitted they failed to deliver that day and instead delivered them on July 2, after the occasion had passed (and we left the hotel we were staying at). The entire reason I paid for same-day/scheduled delivery was to have the flowers arrive on her birthday. Despite acknowledging the missed delivery, they refused to refund the purchase price and only offered to refund the delivery fee. I will *never* use this company again, and I suggest you do the same.

Received truly beautiful flowers as a gift. Driver was also very nice and positive. Double smiles!

Good order and delivery service

Amazing service, so easy to order and confirmation of delivery sent direct to you through WhatsApp with proof. Great for a last minute gift!

Great company
Lovely flowers and speedy delivery

Timely delivery and flowers were safe and well wrapped

That’s so good quality flowers fast delivery I think best Uk

Awful company. Will never use again.

Lots of variety to chose from, easy to order online, beautiful flowers and display, quick easy delivery

I was very satisfied with the service. Everything went smoothly, the delivery was fast and on time, and the flowers looked beautiful. I would definitely recommend this service and will use it again in the future.

Amazing, quick delivery and the flowers were incredible quality. My partner absolutely loved them

I placed an order with MyFlowers specifically for same-day delivery on July 26th for a very meaningful event. Not only did the flowers fail to arrive on the requested date—forcing me to scramble and buy flowers locally—but the company's entire customer support process and refund policy have been completely unacceptable.
Zero Direct Support: They do not provide live phone support. Their WhatsApp account relies on automated bot replies, and email responses are painfully slow.
Arbitrary Delivery Rescheduling: When customer support finally emailed me, they claimed my order was placed for August 6th—nearly two weeks late—and offered a complimentary vase to make up for "delay" issues.
Ignoring Visual Proof: I provided clear screenshot proof from my original checkout confirming that July 26th was selected. Despite this evidence, their support team insisted there was "no system error," claimed the order was placed correctly on their end, and flatly refused to issue a full refund, telling me I could only change the delivery date.
Delivering flowers weeks after a time-sensitive event is completely useless. Refusing a refund when provided with clear proof of the original order date is deceptive and poor customer practice. I am now forced to file a formal dispute with my bank to recover my money. Avoid this service at all costs.

Very poor service. Paid a premium for same day delivery only for flowers to be sent by Royal Mail. Was only advised late in the day by WhatsApp with the excuse "due to current logistics arrangements". I had checked same day was possible using the postcode checker on the website. I was offered as compensation a vase...one was already on the order, chocolates or a teddy bear. These were condolences flowers! Hardly suitable. Said had to be delivered by 12 the next day. Guess what, not delivered and they just sent me Royal Mail tracking details! Told them to cancel and no trust and total failure of contracted and paid for premium service.

Order Reference s10105879

Terrible company, complete scammers. Take money for same day delivery and then advise they can't fulfill this. No reply to customer messaging. Do not use.

Disappointing!!! Completely misleading sizing
Ordered this based on the picture and description stating it would be 40 cm. What arrived is tiny it’s actually smaller than the "small" size they list! Totally inaccurate description and false advertising. Don't waste your money.