The gentleman who called me was extremely polite, considerate and helpful. Even so hi called me to do his job for his company and collect a payment he first wanted to receive some information from m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The gentlemani spoke with was so lovely. He was extremely kind & made my worry disappear. I’m very unwell at the moment. I’m having to rely on benefits. He suggested people that can be helpful i... See more
Company replied
My experience was very good. After a few questions to make sure that I, whom am a Pensioner, was covered to pay all my other bills, my transaction was handled very efficiently, kindly and compassiona... See more
Company replied
The agent I spoke to was very professional and listened to what I had to say. He was very polite and definitely a credit to the company. I received several texts reminding me to call them, and when th... See more
Company replied
Company details
Written by the company
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Contact info
9 George Square, G2 1DY, Glasgow, United Kingdom
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4.3
Excellent
438 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and considerate options
Very helpful and considerate options
2 October 2025
Unprompted review
Reply from EP Financial Solutions
We are pleased to know you found your interaction with us to be helpful and considerate. Thank you for the review.
No one likes a debt collector so I…
No one likes a debt collector so I can’t give them five stars, but they were professional, informative and helpful.
1 October 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the review. We are pleased to know that you found our team members professional, informative, and helpful.
The lady was very professional
The lady was very professional. Unlike the customer service from Plusnet
1 October 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide this feedback. We appreciate the review.
Excellent customer service great support
Excellent customer service great support
26 September 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide a review. It's great to know you received excellent customer service.
Good development in connectivity
Good development in connectivity, but very hard to access investment to grow.
23 September 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the review.
Don't be frightened
Your team made things easy to understand and put my mind at ease when doing a payment plan. My past dealings with creditors had left me frightened, from the go your team treated me like friends,
22 September 2025
Unprompted review
Reply from EP Financial Solutions
That is great to hear. We appreciate this feedback and are glad to know that the team made things easy.
They are very professional
They are very professional.
They try to help their customer.
Love all of them. ❤️❤️❤️❤️❤️
18 September 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide this feedback, it is much appreciated.
Big thanks to Sean for being very…
Big thanks to Sean for being very informative and great communication!
17 September 2025
Unprompted review
Reply from EP Financial Solutions
Thank you, we'll ensure to pass the feedback onto Sean.
Understanding
Good customer care service and understood everything and sorted out was a nice experience to be understood
12 September 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking time to provide the review. We appreciate it.
Really patient.
11 September 2025
Unprompted review
Reply from EP Financial Solutions
Thanks for the review. It is much appreciated.
Spoke with June who have great customer…
Spoke with June who have great customer service and solve my problem with full of patience such a lovely staff.
11 September 2025
Unprompted review
Reply from EP Financial Solutions
Thanks for the feedback on June. We'll be sure to pass your kind message on. We appreciate you taking the time to provide a review.
Helpful advice
Good advise and help.Very polite and clear communication.
10 September 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the feedback; it is much appreciated. We are pleased to know you found our team to be very polite and our communication to be clear.
This is a very fair company to deal…
This is a very fair company to deal with paying debts and fines is never nice 👍🏾 but these people make feel not so bad
8 September 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the feedback. We much appreciate you taking the time to provide this review.
Very understanding of my presant issues
Very understanding of my present circumstances. Very polite
3 September 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the feedback. We much appreciate you taking the time to provide a review.
incredibly friendly and professional…
incredibly friendly and professional customer service with attention to detail
30 August 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide your feedback. We are glad to know you found our team to be friendly and professional.
Reply from EP Financial Solutions
Thank you for taking the time to provide your feedback. It is much appreciated.
Reply from EP Financial Solutions
Thank you for taking the time to provide your feedback. It is much appreciated.
Very piliot and helpful with the…
Very piliot and helpful with the information that I need and I will get this resolved and I need help and advice please and training
25 August 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide a review. It's much appreciated.
Not bad company tbh
Not bad company tbh, dealt with a few in my time and these are not bad
22 August 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide a review. We appreciate your feedback.
My Experience With EP Financial Solutionswas very good
My experience was very good. After a few questions to make sure that I, whom am a Pensioner, was covered to pay all my other bills, my transaction was handled very efficiently, kindly and compassionately. I would recommend EP Financial Solutions to anyone who is perhaps having problems with outstanding debts. They are very polite and handle elderly people very sensitively.
19 August 2025
Unprompted review
Reply from EP Financial Solutions
Thank you so much for sharing your experience. We’re really glad to hear you felt treated with kindness and compassion, and that the process was handled efficiently for you. It means a lot to know our support is making a difference, and your recommendation is greatly appreciated.
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