EP Financial Solutions Reviews 437

The agent was very professional and friendly, and put my mind at rest. And the BIG PLUS is that you actually talk to a fellow human being.

The staff I spoke to was very professional and helpful

The advisor who helped me with my call today, had outstanding skills as customer services.
10 out of 10.

Very professional and very helpful very polite when she was asking me questions I felt comfortable to talk with her
Thank you very much for understanding

EP financial solutions, are very professional and do everything to put your mind at ease and help sort the problem. I would recommend.

The advisor was helpful and kind dealing with a situation that should have been resolved a year ago. He gave helpful advice and sent a letter for me

Caller was very polite and friendly. Easy interaction. Simple service.

Very great customer service. The staff was so supportive on the phone and shared more helpful information I was not aware of.

I am exceptionally happy with my interaction with EP Financial Solutions and highly satisfied with the service provided.
The RISE digital platform is truly a standout feature. It was incredibly easy and intuitive to use (a definite "Very Easy" experience). Being able to access all the necessary information and manage my account securely at my own pace, outside of regular business hours, made the entire process stress-free and convenient.
Furthermore, the team handled my situation with complete professionalism, understanding, and empathy. The overall service was respectful and constructive. Thank you for making a difficult process so manageable.

Very helpful and friendly, listening to your credit issue and was not judgemental. Pleasant experience do not be afraid to call them .
They will help you .

Very helpful agent empathetic and great advise to find a solution to my outstanding debt

I had a call regarding a missed payment that I was unaware of. The member of staff who helped me sort it was helpful and conscientious, and everything was sorted within a few minutes. Excellent service. Thank you!

I had a query regarding a payment i had already paid. Spoke to advisor, who said what he was going to do, which was fine. Just waiting on outcome.

SORTED A BILLING ERROR BY EE VERY QUICKLY
NO WAITING TIME TO PICK UP PHONE
VERY COMPETENT AND HELPFUL ADVISER
SHAME I CAN'T SAY THE SAME FOR EE CAUSING ME WORRY AND TIMEWASTING HASSLE

Very good customer service received

The gentleman who called me was extremely polite, considerate and helpful. Even so hi called me to do his job for his company and collect a payment he first wanted to receive some information from me about other outstanding debts and he wanted to make sure that I have enough funds for food for my 3 children.
I am very grateful for his help and support.
Good bless him.

No body likes dealing with agencies. But I actually thought these guys were pretty good. They were fair, didn’t heras me and the agent actually knew a lot about the client they were representing.

I spoke to Jacqueline on 11/11/25 @ 16:00.

This lady was extremely helpful and knowledgeable about the issue with your Client and a suggested outstanding account balance.

Unfortunately the outstanding sum was, in fact, not due as we had spoken to your Client sometime before regarding this.

Jacqueline was more than helpful by letting us know what the total sum requested was made up of.
It appears that there are 3 x ‘Referral Fees’totalling £45 - which now makes up nearly 50% of the suggested outstanding balance ?

Somewhat of a problem - given the matter had already been resolved.

We are more than happy that Jacqueline has now placed the account on hold for a monthly period - in order for us to contact our mutual Client / Supplier.
Jacqueline provided us with a direct contact number for the accounts team to speak with them.

All in all an “eleven out of ten” experience.

A professional contact which reinforced the arrangements already in place and I am happy with the way I have been dealt with.

Advisor was helpful and supportive. Very happy with the service.