myenergi Ireland 

I relied upon email and its bot for communication to resolve my problem. Only when I was able to speak to a human, Elana, was I able to resolve my issues - by re-pairing my 3 devices. Elana was patient, precise and pleasant. My advice would be connect by phone sooner and wait patiently for a connection.

I had issues connecting my eddie to the app. I contacted support desk and Emma guided me through the whole process and got it sorted for me. I have to say she was very patient as it took a lot of email.

Had an issue with my Eddi after 5 years of use. It took a while to get a response from them. Once I did, they sorted the problem very quickly with very clear instructions on what I needed to do at my end. All sorted now. Have a zappi as well. Love both products.

I had an issue where my Zappi car charger was not working . I sent a request into Myenergi Support and Emma contacted me and gave me guidance on all the steps to take to get it reset. Emma's assistance made a frustrating issue easy to resolve.

Got a eddie fitted December 25 never worked installers can't sort it out phoned myenergi put on hold for hours twice never got help to date 25/4/26
Declan

I ran into some difficulties with my home configuration, I logged the call with Support and within 12 hours the support team had logged onto the site and forwarded clear steps on how to resolve the issue. When I looked for follow up information I received it within the hour. Fantastic service. R Nolan

My installer set up my zappi glo & left without testing the unit. There was a flashing red light that Clodagh in the myenergi Ireland tech support was able to send very clear instructions so I was able to get my zappi glo working perfectly.

The support by email option really worked for me due to the long wait on the helpline the day I called.

I had a problem with my Eddi not heating the water even though the sun was shining all day. I contacted Myenergy Ireland and a very helpful lady called Emma sorted me out within 30 minutes. She was extremely helpful and I thank her sincerely for her help and assistance.

Excellent customer service, Clodagh was able to identify the issue and clearly explained what needed to be done, step by step. She even wrote an explanation in an email for my solar company.

My app stopped workimg and Energi cannot be reached by email, phone or online web contact form.

I am taking them to the smal claims court for contract failure.

Have been having problems with my app for a week; have been thinking of contacting customer support but today found the e-ticket and submitted a form. Within less than 15min received an email explaining why my issue was happening and that the lady (Emma) had remotely fixed it. It's now working perfectly fine. Thank you Emma.

Clodagh Technical Support Assistant (Ireland) was my contact person. She was very helpful and gave me very clear instructions which helped me work out the fault. This turned out to be a faulty thermostat on the Megaflow water tank.

Great helpin getting app working after moving to a new phone. Spoke to Emma who was a great help,

Excellent customer support. Thanks to Emma.

Emma was fantastic, she talked me through every step and solved the problem

I got help ftom a very pleasant, patient lady named Fiona. She made the process very simple and had a lovely manner.

2 days of reading support docs and went no where. I logged ticket Saturday afternoon and Monday morning got quick msg from Emma asking to check my issue that was already resolved.
Thank you Emma, you're rockstar :-)

Emma was very responsive and also very clear in advising what I needed to do.

I was having issues with my system. Fiona was looking after me and she was fantastic. Replying to my emails promptly and sometimes even within minutes which is rare. Then she talked me through the troubleshooting and everything is back and running.
Myenergi is lucky to have Fiona

Once I got past the AI on the website 🥴 and connected with Emma the Customer Service rep, all was well. My Zappi had got stuck in self-checking mode following a power outage in the area. Emma was excellent - talked me though all the steps to do a hard reset and the Zappi is now working perfectly again. Great job Emma!