Mydoorhandles Reviews 

101
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting that the handles look great and feel very good. The delivery service is frequently highlighted as super fast, with many people receiving their orders the very next day. Reviewers also appreciate the excellent service, mentioning helpful staff who assist with questions and quickly resolve issues. However, some customers occasionally experienced issues such as damaged finishes, missing screws, or items arriving with dents. A few other people also felt that the packaging was sometimes flimsy or that delivery tracking was poor, leading to confusion.

What people talk about most

Product

Consumers are highly satisfied with the product quality, often describing items like door handles as good... See more

Quality

Reviewers express satisfaction with the quality of products, particularly door handles, often highlighting... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Users describe positive interactions with service, frequently highlighting excellent customer service, fast... See more

Order

Customers had positive experiences with order, praising the easy ordering process and the variety of choices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent company giving first class service. Having purchased four sets of door handles and fitting them to the appropriate doors they looked great . After about 4 months the finish on one handle was... See more

Company replied

Rated 5 out of 5 stars

**I have used My Door Handles previously and can't rate them highly enough. They're customer service is excellent. Products are of very high quality and super fast delivery. After ordering... See more

Company replied

Rated 5 out of 5 stars

I've been really impressed by this company. Great products and first class customer service. I've never fitted door handles before and this company have helped with all the questions I've sent them an... See more

Company replied

Rated 5 out of 5 stars

Id give them 6 stars if I could! I purchased 4 sets of handles, which are lovely and feel very good quality. When we came to fit them, we had an issue with one of the roses being stuck. I rang them a... See more

Company replied


Company details

  1. Hardware Store

Written by the company

Manufacturers, Importers, Distributors and retailers of Builders Hardware, Door Handels and ironmongery. We always try to provide the best advise and offfer the best customer service to all of our customers. We offer great prices, on Door Handles,, Internal Packs and multi door handle quantity packs. For all your door handle requirements, in whichever finish you like, at mydoorhandles.com, we want to help find YOUR perfect door handles.


Contact info

4.8

Excellent

TrustScore 5 out of 5

101 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(101)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant!

We ordered 2 sets of handles, sent next day, notified us, delivered as promised in 48 hrs, products brilliant as well as price! Cannot fault the service or company.

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant all round

Brilliant service and excellent help from staff. Prices are fantastic too. The new hinges are a tiny amount bigger and thicker than my old ones, if (like me) you haven't replaced them for about 20yrs make sure you have tools ready 😁

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company to deal with, super prices and great products. I had a small problem which was dealt with immediately without any fuss and the item replaced straight away. Excellent customer service, good people.

4 December 2023
Unprompted review
Rated 2 out of 5 stars

No response to emails

Nothing wrong with the handles but they don't cover where old handles were. I have emailed twice to return them with no response. Now close to 30 day cut off for returning hence 2 star review.

10 July 2023
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

HI, please could you tell us where you xsent the email, as we are ontop of all emails, and we are very felzible in situations like this, So do not worry about the 30 days. Or alternatively you could call us and one of our tema would be happy to resolve the issue for you on the phone.

Thanks

Rated 5 out of 5 stars

Outstanding Door Handles and Exceptional Service from My Door Handles

I recently purchased 6 pairs of Golden Grace Leon Design door handles in matt black from My Door Handles, and I must say, I am thoroughly impressed with both the product and the overall experience. From the quick delivery to the high-quality door handles, this company has truly exceeded my expectations.

The handles arrived well-packaged and in pristine condition, reflecting the company's commitment to ensuring customer satisfaction from the outset.

The matt black finish exudes a sense of modernity and blends seamlessly with any color scheme. But it wasn't just the aesthetics that impressed me; it was the exceptional quality that truly stood out.

Each handle came with clear instructions, making it easy for me to fit them on my doors without any hassle. I can confidently say that these are the best handles I have ever installed, and their seamless operation makes my daily routine effortless.

I wholeheartedly recommend My Door Handles to anyone seeking top-notch door handles and an exceptional shopping experience.

3 August 2023
Unprompted review
Rated 5 out of 5 stars

Ordered incorrect handles

Ordered incorrect handles, a typical website mistake due to my age. Returned them via their postage label. Just phoned them and monies now sent. I expected long phone wait and order numbers required etc but within seconds my purchases were found on their system simply by my name.

11 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer Service

I phoned on a number of occasions for advice before placing my order and each time I was given very good and knowledgeable advice on which products would be suitable and how to order to get the best price . In the original order some of the handles were marked, on contacting them they were replaced and immediately and delivered the next day from a different batch.
Would definitely recommend them.

15 March 2023
Unprompted review
Rated 3 out of 5 stars

6 pack cadenza door handle

I bought a 6 pack of cadenza door handles and the matching bathroom door lock handle, handles arrived yesterday have just taken out of box in order to put on doors and 3 sets out of the 7 are damaged I have tried to organise replacement but I am unable to work the website. I need the 3 sets of handles replaced and without a port of contact how am I gonna do that

14 March 2023
Unprompted review
Rated 5 out of 5 stars

Great company excellent customer service

ordered some lovely door handles at a great price delivery fast...however unfortunately they started to show signs of wear/some sort of corrosion within a year so gave them a message and they advised me I had 1 year guarantee and replaced all the affected door handles very quickly great service very happy thanks.

14 February 2023
Unprompted review
Rated 5 out of 5 stars

Textbook

Order came on time, all goods to expected standard except one of the door handle escutcheons which had seized. I emailed to request a replacement and they responded within a week, sending out a replacement.

9 December 2022
Unprompted review
Rated 1 out of 5 stars

Promising start

My door handles came really quickly, which was great. However one of the handles was marked so I’ve tried making contact to organise a replacement. After chasing for the past month I’ve had no response at all. The door handle is now flaking off and looks terrible. Disappointing considering the promising start.

16 November 2022
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

HI, iam sorry to hear ths, please could you call us on our number on 01618794110. I am sorry to hear the issues you have had, but we are always here to help resolve any issues. Thanks

Rated 5 out of 5 stars

Excellent service and products

Excellent service. Next day delivery with updates. Great customer service when wanting to return part of my order. Great quality product - door handles look really good! Will deffo order from here again.

14 November 2022
Unprompted review
Rated 1 out of 5 stars

Failed to deliver order.

I ordered two new door locks about two weeks ago and have yet to receive them.
I have raised the issued with PayPal now too as I have had no word from the company up on messaging them.
Very disappointed ☹️.

24 May 2022
Unprompted review
Mydoorhandles logo

Reply from Mydoorhandles

Hello.
Due to working remotely with limited staff it may take us a while to get through the many e-mails we recieve on a daily basis. This issue has been raised with Royal Mail and a full refund has been issued back to you. Sorry for any inconvenience caused.
Thanks

Rated 5 out of 5 stars

Great service!

Recommend to all. Handles were great quality, very fast delivery and answered all my questions very quickly. Good job guys!

30 April 2022
Unprompted review
Rated 5 out of 5 stars

I am so happy with my handles

I am so happy with my handles! I checked the website out and saw sone handles but I had some questions about it. I called in and asked them to guide me and they were absolutely brilliant and helped me out immensely! If I could give 10 stars I would hit 5 should do the trick for now! Thank you My Door Handles!

29 April 2022
Unprompted review

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