It was great. I was a little confused about the base situation. I think there was just a little bit of a language barrier when I did use the chat. They kept saying I didn't order the base and I kept... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a doll for a deceased dog. When the doll arrived I noticed significant differences from the photo I sent. Wrong color of fur on mouth, legs and tail too long. Customer service only pointed o... See more
Company replied
I ordered a baby mobile with 4 of the family pets for my grandson. It was a surprise for my daughter as well. I knew it would be special as one of her dogs died unexpectedly several days before the bi... See more
Company replied
I loved my custom pet mobile! During the process, the team was very communicative and made a few changes that really make this doll look like my pet. I haven’t assembled the toy yet since it’s an upco... See more
Company replied
Company details
Written by the company
Discover the world of My Dollfy and our exquisite custom crochet dolls, bringing your cherished memories to life with remarkable craftsmanship and heartfelt details.
Contact info
United States
- support@mydollfy.com
- mydollfy.com
4.0
Great
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was amazing !!!
Everything was amazing !!! They look like their pictures
24 March 2026
Unprompted review
Reply from My Dollfy
We are delighted to hear that your friend absolutely adored it. Knowing that our creation brought joy to someone special means a lot to us.
Thank you for your support and for choosing us to be part of such a meaningful gift.
SCAM…
The BIGEST scam ever ordered my order in December and still up to today march I have no gotten any updates or nothing on my order don’t waste your money lol I paid a lot for not getting my order and they don’t issue refunds I’m either .
19 December 2025
Unprompted review
Reply from My Dollfy
We sincerely apologize for the frustration and disappointment this experience has caused.
We understand how upsetting it is to wait so long without receiving the updates you expected, and we are truly sorry that we did not provide the level of service you deserved. Your feedback is important to us, and we regret that we fell short of your expectations.
Reply from My Dollfy
We are delighted to hear that your friend absolutely adored it. Knowing that our creation brought joy to someone special means a lot to us.
Thank you for your support and for choosing us to be part of such a meaningful gift.
100% worth the wait…
The order took a little bit longer than what I had expected, but it was worth the wait. my wife was very emotional when I gave her the card and the doll of her father. She was very grateful and immediately shared pictures of it with all her siblings.
23 March 2026
Unprompted review
Reply from My Dollfy
We sincerely apologize that your order took longer than expected to arrive. We understand how important these meaningful gifts are, and we are truly sorry for the delay.
At the same time, we are incredibly grateful to hear that your wife loved the gift and that it brought such an emotional and special moment to your family. Knowing that our work could help honor such a cherished memory means a great deal to us.
perfection!
Omg it was perfect!!! Highly recommend for a special gift!!
24 March 2026
Unprompted review
Reply from My Dollfy
We are thrilled to hear that it was perfect and that you found it to be a special gift. Knowing that our work helped create a meaningful moment for you truly means a lot to us.
Thank you for your recommendation and for choosing us to be part of such a special occasion.
The quality is great
The quality is great. The dog I had made is perfect!
23 March 2026
Unprompted review
Reply from My Dollfy
Thank you so much for your kind words. We are delighted to hear that you are happy with the quality and that your dog turned out perfectly.
It means a lot to us to know that we were able to create something special for you. Thank you for your support and trust in our work.
Avoid this company
Similar to the previous reviews, we placed an order for a custom mobile on January 7, 2026. Two months and many emails later, we still have not received our order. We have received may status updates that contradict each other, but ultimately have not received a tracking number nor can we reach the company as they are “celebrating the lunar holiday” which was over a month ago. Trying to figure out a way to get a refund.
17 March 2026
Unprompted review
Reply from My Dollfy
We sincerely apologize for the frustration and disappointment this experience has caused. We understand how upsetting it is to wait so long without clear updates, and we are truly sorry that we did not meet your expectations.
We sincerely apologize for the frustration and disappointment this experience has caused. We understand how upsetting it is to wait so long without clear updates, and we are truly sorry that we did not meet your expectations.
We are committed to improving our communication and service moving forward.
I placed my order DECEMBER 7
I placed my order DECEMBER 7. Today is March 14. I still have not received my order and now they have stopped replying to my emails.
14 March 2026
Unprompted review
Reply from My Dollfy
We also very sorry for our slow response time during that period. Due to staffing changes and an unusually high volume of emails, we were unfortunately unable to respond as quickly as we should have.
If you are still experiencing any issues with your order or have not received the assistance you need, please contact us again and we will be happy to help resolve the situation.
We truly apologize for the inconvenience and appreciate your patience and understanding.
placed a custom order on January 4 and…
I placed a custom order on January 4 and nearly three months later I still do not have a ship date or tracking information. While I understood upfront that a custom order would take time, the biggest issue has been the extremely poor communication throughout the entire process.
At one point I was told my order was ready to ship. After that, I received no tracking information and no follow up. Instead, I received automated messages and shifting explanations about delays. Most recently, the company blamed the Lunar New Year holiday, even though the holiday ended weeks ago and my order had already been in progress long before that.
I have reached out multiple times through email and even received a response on Instagram, but each time the response is the same. Apologies with vague statements like “preparing for shipment” or “tracking will be sent in a few days.” Yet no actual ship date or tracking number has ever been provided.
Waiting for a handmade item is one thing. Being left in the dark for months with inconsistent updates is another. At this point the lack of transparency and accountability has been extremely disappointing.
If communication had been clear and honest from the beginning, this situation would feel very different. Unfortunately that has not been the case.
5 March 2026
Unprompted review
Reply from My Dollfy
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment caused by the delays and, especially, by our communication throughout the process.
We understand that waiting for a custom item is one thing, but not receiving clear and consistent updates is another. We are truly sorry that we fell short of your expectations in this regard.
Your feedback is valuable to us, and we are actively working to improve our communication, transparency, and overall customer experience to ensure situations like this are handled much better in the future.
Do NOT do it
This company is ridiculous. I’ve been getting barraged with emails on the supposed “status” of my order for 12 weeks. Things like “mobile balancing can take up to 48 hours”, it’s been 3 months since I ordered…the baby I bought it for is over a month old. I’ve never seen a preview (but paid $39 for one) and still don’t have either of my orders. $500 for nothing so far and we are MONTHS into this ordeal. I’ve sent 14 emails at this point. Save your money.
4 March 2026
Unprompted review
Reply from My Dollfy
Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment caused by your experience.
We understand how upsetting the delays and communication issues must have been, especially for such an important gift. We are truly sorry that we did not meet your expectations.
If you have already received your order but are still experiencing any issues, or if there are any concerns that remain unresolved, please do not hesitate to contact us. Our team will be happy to review your case and do our best to assist you.
Thank you for your feedback, as it helps us continue improving our service.
It looked very similar to the actial…
It looked very similar to the actual baby
19 February 2026
Unprompted review
Reply from My Dollfy
Thank you so much for your kind words.
We are delighted to hear that the doll looked so similar to your little one. Creating meaningful keepsakes that capture those special details is always our goal, and we're so happy that you were pleased with the result.
The doll was perfect,and arrived on my…
The doll was perfect,and arrived on my mother inlaws birthday day during a difficult day with her recent passing it made my wife smile,it was worth the wait thank you.
22 February 2026
Unprompted review
Reply from My Dollfy
Thank you so much for sharing this with us. We are truly honored that the doll arrived on such a meaningful day and was able to bring a smile to your wife's face during a difficult time. Knowing that our work could help celebrate your mother-in-law's memory means more to us than words can express. Thank you for your trust and support, and we're so glad it was worth the wait.
Really loved it
Really loved it . Made it feel like she was with us❤️
24 February 2026
Unprompted review
Reply from My Dollfy
We are truly happy to hear that the keepsake brought you such comfort and helped you feel close to her again. Knowing that we were able to create something meaningful and bring a little happiness to you means so much to us.
Thank you for trusting us with such a special memory.
Im sorry i over reacted at first i…
Im sorry i over reacted at first i though u guys were a spam because my item took longer thatn expected that was my only issue but other than that i was beyond impress with the quality of the item so incredible good when it arrived . exactly as the picture that i sent thanks alot for that
23 February 2026
Unprompted review
Reply from My Dollfy
We sincerely apologize for the delay. During that period, we experienced an unusually high volume of orders and worked very hard to fulfill and deliver them all as quickly as possible.
That said, we are truly happy to hear that you loved the gift when it arrived. Your kind words mean a great deal to us, and we sincerely thank you for your support.
Thank you sooooo much!!
Thank you sooooo much!!! It really touched my heart ❤️ you guys are amazing!!!
19 February 2026
Unprompted review
Reply from My Dollfy
We are truly touched to hear this. Knowing that our work has brought you joy means a great deal to us, and your happiness is the greatest reward for our team.
Thank you again for sharing your experience with us and for your support.
I love it so much I plan to give it to…
I love it so much I plan to give it to my grandma for Mother’s Day with some flowers.
24 February 2026
Unprompted review
Reply from My Dollfy
Thank you so much for your trust and for choosing us to create such a meaningful Mother's Day gift for your grandmother.
It was truly our pleasure to be part of this special surprise. We hope the gift, along with the flowers, brings her joy and creates a beautiful memory for both of you. Thank you again for your support!
Turned out exactly like my mom’s late…
Turned out exactly like my mom’s late fur baby. She loves it! Thank you!
23 February 2026
Unprompted review
Reply from My Dollfy
Thank you so much for your kind words! We're thrilled to hear that your mom loves it. It was an honor to help create a special keepsake in memory of her beloved fur baby
I ordered a doll and key chain of my…
I ordered a doll and key chain of my deceased dog back in December. Still have not received either one but I do keep receiving AI inspired emails that they are working on it. Run away from this SCAM!!
12 December 2025
Unprompted review
Reply from My Dollfy
Thank you for sharing your experience. We sincerely apologize for the frustration and disappointment this situation has caused.
Over the past few months, we experienced some staffing changes along with an unusually high volume of orders, which unfortunately led to delays in production and shipping. We understand how upsetting this has been, especially for such a meaningful order, and we are truly sorry for not meeting your expectations.
We have been working hard to resolve these delays and ensure that all outstanding orders are completed and delivered. If you still need assistance with your order, please contact us by email with your order information, and our support team will be happy to look into it for you.
My daughter cried when I gave her the…
My daughter cried when I gave her the doll of my father who passed three years ago.
14 February 2026
Unprompted review
Reply from My Dollfy
Thank you for sharing this touching story with us.
We are deeply moved by what you shared and truly understand the emotions behind such a meaningful gift. We are honored to have been a small part of preserving the memory of your father and helping celebrate the love that continues to live on through those cherished memories.
We always hope that our keepsakes bring comfort, warmth, and happiness to their recipients whenever they see them. Knowing that your daughter was so deeply touched means a great deal to us.
Thank you again for trusting us with such a special tribute.
Reply from My Dollfy
Thank you so much for your kind words and for loving our product.
We are truly delighted to hear such wonderful feedback from you. Bringing joy, comfort, and satisfaction to our customers is at the heart of everything we do, and it means so much to know that we were able to create something special for you.
Once again, thank you sincerely for your support and trust in us. We are incredibly grateful to have customers like you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.