MyDermaDream Reviews 5,135

Lyn was kind and helpful. We were able to come to a mutually satisfactory conclusion. Thank you for your attention to my specific problems.

Flora was outstanding as a rep for this Derma Dream💯

John was courteous, professional and understanding. My issue was quickly resolved.

Flora was more than helpful with her customer service.

Tahla made the experience great. Handled with great ease and solved my problem

My DermaDream, consultant, Denver, very patiently described the protocol for the products. It was made clear to me that I need to be consistent for the best results. The products must be hypoallergenic, because they did not cause any reactions when I tested them on my skin. Looking forward to my new arms!

Easy to understand. She was very knowledgeable. Taylored my regiment to my needs. Recommend items to help this process. Overall nice to work with. Thank you

I was charged twice for the same product on the same day and on the same credit card. They shipped both and so I called for a return label to return the extra one I was charged for. I have been told the policy is no refunds and no returns. Their error and yet now I have two derma myglow pros. Why would I want 2? All they will do is give me a store credit. What do I need a credit for? I now have more than I can possibly use. Horrible company policy. They call continually sometimes 6 times immediately after another to sell you additional products, subscriptions, and services.

Jhein Cris was very helpful and sweet. She was understanding and compassionate about my health and financial situation. I was expecting a small purchase of a device and some smoothing and firming product but ended up with a major purchase for all of the items needed for my arms, face, tummy and thighs. I am hoping the results will be impressive.

WARNING!!! BIG SCAM!!!!
I'm not sure who the other reviewers were, but I have had nothing but a NIGHTMARE form the second I placed my order. The immediately try to upcharge you by trying to get you to purchase the "Better Model" and many serums. It goes on forever. When I finally was able to get to the purchase confirmation page, I had multiple items that I did not want including a membership that they claim is free, but you are charged every 14 days for. I immediately called Customer Support to clarify my order and cancel what was not supposed to be on my order and it has been nothing but HORIBLE CUSTOMER SERVICE from there. I was assured that it was taken care of - after again, trying to add on other services, but ultimately, I was still charged for everything - ALL AT INFLATED PRICES!
Forget about the 90 Day refund! I received MANY different excuses as to why I can not return anything. Also the device that was sent to me looks NOTHING like the device advertised. So not only was I charged over double the price it was supposed to be, it was not the correct device. As for the serum...it's a 1oz bottle of oil for the face, not body!! Complete false advertising. I immediately filed a fraud claim with Pay Pal with a description of every detail along with email thread and text correspondence with Customer Service. Very deceiving and a complete SCAM company!!!!

Thein Chris was great, professional, kind, knowledgeable and patient.

If I could give them zero stars I would...
After 2 weeks of trying MyoGlow, I received a call. I informed them that I wasn't seeing results. Turns out, that because I don't have all the product. $600 later, I now have all the product. 2 weeks go by and still no results. AND during this time, they would call me every day. When I would refuse the call because I am at work, they would call back. Sometime up to 10 times continuously.

I finally had enough and say you have a 90 day satisfaction guarantee and 90 day risk free. However, that does not mean getting your money back. It means they will continue to tell you you need to buy more product to get it to work or you need to start seeing their "dermatologist" for $750/month.

Don't waste your money, time, and sanity. Don't order from MyDermaDream!

When I signed onto a membership with MyDermaDream, I didn't read the proverbial "small print." So after many months of receiving the product, which I didn't think I had ordered, I decided to contact My DermaDream to cancel my membership. Imagine! I was greeted via email by one of your staff members, Melchie, who was a delight to correspond with... After several attempts to cancel my membership, Melchie's sense of kindness and humanity came through loud and clear, to the point where I felt free to confide in her the reason I needed to cancel my membership: financial concerns. Please know that as a 'private person' who seldom shares any thing personal with anyone, I was in shock that I had, in fact, done so! Why? Simply because Melchie made me feel comfortable in her honest and wise hands, and as a result, she (an online 'stranger,' in essence) had earned my trust. Whoever is reading this, you can be assured that Melchie displayed - by her written word - professionalism, knowledge of your products, and patience, after which she presented me with an alternative to cancelling my membership. And due to her extraordinary negotiating skills, I am still a MyDermaDream member : )
Without a doubt, Melchie is one of your BEST representatives, and I am grateful to be the recipient of her knowledge and fortitude. She is an individual who actually brings her heart, along with her mind, into work every day, and I imagine, into absolutely ALL her endeavors,
Sincerely,

Joanne Fazzano

Usman first and foremost listen to my concerns and His voice made me feel he was concerned about my experience with your company. He advocated for the product and didn't want me to miss out to try the product. I was blessed by my encounter with Usman

She listened to me. Yes, she offered me all the products in the upgrades, but in the end, she listened to me what I needed and what I wanted didn’t make me feel like I was being taken advantage of.

Flora was such a helpful person who finally got my problem taken care of. Thsnks!

I purchased a MyoGlow which I received without issue. However, they immediately began calling and spamming me with 2-3 emails a day advertising other products and telling me to call them to speak with a consultant. Less than 2 weeks later after the purchase, I was then charged $52.81 for a subscription "membership" which they said I signed up for when I purchased the product. There was NO warning or chance to opt out.They said they did the favor of "cancelling" my membership but refuse to refund what I was initially charged despite their emails saying that they are happy to issue refunds or resolve complaints. I have been asking for a refund and they are only offering me to buy more product. At this point I am not interested AT ALL. They are very predatory and should be investigated. My request for a refund via Paypal was denied so I have filed a complaint with the BBB and will also do so with the Consumer Financial Protection Bureau. Buyer beware! Scam company!

Don't buy this product. You order the device and they automatically sign you up for a membership. When you cancel the membership online, which I have done 5 times now, they send you an email purporting that they understand you and your frustration and then continue to charge your credit card the next month. They never actually cancel the membership. First, I bought the device and they charged my credit card almost $90, adding in a prorated membership for the first month. Then I cancelled the membership and charged my card $54 the next month. I contacted the by email and online and cancelled my membership 3 more times. Same letter same response. Then month 3 came and they charged another $54 to my card. I cant even open the box now and have never ordered products they continue to charge me for. I am heading to the bank tomorrow and reporting the fraud. This is the worst company I have ever dealt with. They are a scam operation!

Amna was terrific. She understood my issues and was willing to accommodate me eliminating my concerns. Customer Service was outstanding.