The biscuit arrived beautifully packaged and was delightful. I chose a specific delivery date, and it was delivered as planned. After extensive searching, I found this to be one of the most affordable... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buying the very best Italian Mineral Water - Ferrarelle - at reasonable prices (for UK). I first came across Ferrarelle Mineral Water in 1980 when I joined Hedges & Butler (part of Bass group) -... See more
It is pointless to set a shopping amount which allow you free delivery if you are going to ship on the last day (2 to 6 business days). Never mind, plenty of Italian shops online. This was my review... See more
A good selection of reasonably priced italian food and household items. I always receive everything I order within the agreed timeframe and extremely well packaged. A very reliable service I have now... See more
Company details
Written by the company
MyDelibox - the online Italian delicatessen in the UK, at incredible low prices. We deliver in two working days everywhere in the UK mainland. Shop now!
Contact info
Unit A3 - OYO Business Units, DA17 6AX, Belvedere, United Kingdom
- info@mydelibox.com
- mydelibox.com
4.5
Excellent
702 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order arrived just in time for…
My order arrived just in time for Easter as was promised. Packaging was very well done,no damaged items, considering that easter Colomba and paste are quite fragile items.As always prices were excellent. Quality is always the best. Absolutely happy with this company. Braviiii
26 March 2024
Quality products
Quality products, easy to use website, competitive prices. I am a repeat customer.
26 March 2024
Best Italian Food supplier in the UK
Always the best prices in the market and fast delivery. Just in 1 day!!! Great.
25 March 2024
Lovely authentic italian food supplier
Lovely authentic italian food supplier, great value fast delivery
23 February 2024
The only shop where I can find quality…
The only shop where I can find quality pasta and passata at reasonable price. Quick delivery. Highly recommended.
25 January 2024
MyDeli Box is stil value for money
MyDeli Box is stil value for money, although there are now other sites selling authentic goods in a similar set up. The free postage on goods has risen to a £60 spent which is unfortunate
2 January 2024
The delivery was on time and very well…
The delivery was on time and very well packed. All items where there as ordered. With previous orders I've had things broken due to transit and they have replaced those items straight away. Good honest company.
2 January 2024
Amazing service we receive the purchase…
Amazing service we receive the purchase before the date! everything was in food condition everything wrapped with care
2 January 2024
Still haven’t received the box
Rubbish service from the delivery company.
Ordered back in december and still haven’t received the box.
Awful
2 January 2024
Reply from myDelibox
Hello. Sorry to read this. Please note the courier delivered your order yesterday, the 9th right after this review was written.
When you ordered the 20th of December, you selected as delivery option "expected delivery 4th - 11th of January 2024" . You were aware from the beginning about the delivery time frame, so it should not be a surprise. We hope you can give us another chance. We PM you.
Be careful with delivery
The products I ordered arrived intact and well packaged. Too bad the short expiry date on some of them. Unfortunately I have to make a complaint about the delivery: the courier did not respond after ringing from the building's intercom and left the package in front of the door of an apartment on a different floor. Fortunately, not seeing anyone arrive, I took a tour of the various floors of the building. The package was left at flat number 27 instead of 29.
24 November 2023
It's easy to order and the delivery on…
It's easy to order and the delivery on time .
25 November 2023
Great online supermarket!
Great service and range of products, and really good prices. Makes me feel like being in Italy 🇮🇹😊
24 November 2023
Great company and products!
Great Italian products, well packed and always shipped in time, i have already ordered multiple times and never disappointed, mydelibox are very serious, offering great choice of the best Italian branded products.
22 November 2023
Unprompted review
Great products and always a great…
Great products and always a great service delivery.
26 October 2023
Guy was rude
Guy was rude. Don't like people like this. Can't remember his name. Visited him in April.
1 April 2023
Unprompted review
Reply from myDelibox
***FAKE REVIEW***
Hello, please note we are not open to public since we are an ecommerce. We do not allow either the pick up option for orders at the checkout, so you are confusing us with another shop. Your name is not present in our database among our customers.
it is also curious you leave a review now in November, for something happened in April! Please remove this review.
Update! Biscuits pasta and taralli good only to be sniffed!
I've ordered several times with them and I couldn't complain. This time though was completely a mess.
I just opened the last pack of biscuit and like the several others are completely smashed, good only to be sniffed. Quite disappointed! The same fate with the pasta and taralli....
Due update, I got contacted by their customer service after few months and after some emails I got offered a discount close to the amount I've spent for the items I binned.
It's a pleasure to see how they got this right even after a while.
Thanks
1 October 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.