MyCleanPC Reviews 303

Charges and billing are hard to understand and are not straightforward. Cancelling is a 20 minute experience. $49.95 annual fee suddenly appears and is a ripoff that is not disclosed. I am trying to get my bank to reverse the charges. It may be a fair product, but it is sold and distributed with the tactics of a used car lot circa 1975.

Constant spam claiming my cloud storage has run out, only to link to this site. Reported to their privacy team many times, but they keep coming. Obviously using illegal tactics to get people to sign up. Will report to the FBI.
Follow up. The email you have provided just bounces, so I am not able to contact

Stay away. Support is in a foreign country, and when I tried to cancel, they assured me it was cancelled, and yet they continued to charge me. Now I am on the phone again, trying to cancel. This is not a review of the product but of the unethical approach in not allowing customers to cancel.

MyCleanPC made it easy to get my computer back to peak performance. The cleanup process was straightforward and thorough, removing unnecessary files that were slowing everything down. I appreciated how user-friendly it is and the results were noticeable immediately. Definitely recommend for keeping your PC running smoothly.

I tried MyCleanPC to fix my slow Windows laptop and I’m really impressed. The software cleaned out junk files and optimised my system quickly, and I noticed a big improvement in speed and responsiveness. The process was simple and didn’t require any tech expertise. A very useful tool for anyone struggling with a sluggish PC.

I purchased a one year subscription for $19.95 introductory offer. I was not diligent and after six months noticed they were collecting $19.95 each month for six months, $120. Then they took $49.95 for 2026, for a grand total of $170!. When I called them they said I purchased a "Bundle". Evidently, if you purchase a "Bundle" you automatically donate $19.95 in case you need assistance!

I will say the software is OK, but the sales tactics are a "HOOK", be careful. They refunded the $49.95 and I cancelled with them and they lost trust my trust. I'll wait to see if they refund the $49.95. But the $100 for so called assistance is gone.

Like so many others I purchased the product for self installation. I paid by credit card and funds were deducted.
The following month, additional fees were deducted.
When I questioned this, they told me that tech support was free for the first month and thereafter I was subscribed for a monthly fee.
A very sneaky way of obtaining extra funds without people knowing this.
I asked for a credit, but they informed me they couldn't refund 2 charges for a service I never new was going to be included after the initial 30 day free period.
I am told them to cancel everything and I thought the company was very underhanded in how they did business. I wrote a review with the BBB and hope people do not use their so called service.

Jeremy was excellent and efficient; one of your best!

Cody Miller was patient in helping me get thru the process of activating my order. I never felt hurried or "stupid" and he did a GREAT job trouble shooting my issues

Jobela cleaned my lab top and desktop. She went the extra mile to work my adobe problem on my desktop. the conclusion was the adobe 2025 software version is the problem. I have to wait for the next version of adobe to install.

As always. you fixed my problem in a very short time frame. Thank you Benjamin Viray for the help.

Jeff

This morning, I had the unusual experience of getting rapid advanced tech support. The technician was easy to understand, helpful and efficient. He quickly installed the new correct drivers and then ended the call. But my first phone call always requires much patience as I must battle through the 20 minutes of the sales team trying to sell me more software and services. Every time I call, I am prepared to say no. The prices offered are not reasonable - to the consumer. Four years of tech support for almost $500. Your advanced tech support team is excellent, professional and doesn't pester me to buy more upgrades. If your renewal prices were better, I would buy more upgrades. Thank you.

The professionalism and courtesy of the technicion.

Excellent knowledge, service and patience!
Benjamin Viray is the tech that did a great job. Thank you.

The techs and service people were all very helpful and knowledgeable. They were able to identify my issue and gave great recommendations.

I spoke with Max who was very helpful and professional. He passed my to Jescio who conducted the tech assist. He did an awesome job with exceptional skill, very professional and courteous. My experience with these two gents was great.

Alvin was very polite and helpful even though I have an old as well as slow computer. He was patient with both my slow computer and my lack of computer savvy. I give him 10 out of 10. Outstanding service!

I had a great experience with my Tech, Ranger Costales. Ranger knew his job well and was both intelligent and patient. He made me glad I was a customer of USTECHSUPORT. I'm a happy camper.

Rhaine the technician was able to diagnose the issue I was experiencing with my computer displays. His customer service was TOP NOTCH and he was very patient with me. I look forward to working with Rhaine again if I need further support. Rhaine deserves a raise and should be a trainer on EXCELLENT Customer Support Service. Much Thanks.