mychway.shop Reviews 

528
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Delivery was fast!! I'm so excited to try my new device🤍 I will definitely keep buying from this vendor.

Company replied

Rated 5 out of 5 stars

MIYA!!! Best CS rep EVAH!!! Have 100 percent always had GREAT customer service from Mychway (which is insane considering they're sending 1000 dollar objects around the GLOBE!) Seriously do NOT fear or... See more

Company replied

Rated 5 out of 5 stars

Customer service is amazing. They help you with your questions and solve issues well. Communitcation is top notch! I had an issue with my machine and Rosyna helped me with kind and professional email... See more

Rated 5 out of 5 stars

I ordered multiple machines from Mychway after finding videos on YouTube. The customer service I received has been no less than excellent. Miya has communicated regularly, asking if everything is work... See more

Company replied

Company details

  1. Beauty Product Supplier

Written by the company

Founded in 2009, myChway has been playing an important role in beauty machine industry, including cavitation machine, facial care, breast & butt enlargement and more.  myChway has a strong R&D team developed many such great beauty tool model that clients love. Now myChway is selling her items in major marketplaces, such as eBay, Amazon and her own website. She has has tons of clients from the world. Meanwhile,myChway is a professional one-stop solution provider on beauty tool. At myChway, you will learn more about beauty business model other than beauty tool. Resonsibility. Sincerity. Share. Win-Win.


Contact info

4.9

Excellent

TrustScore 5 out of 5

528 reviews

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4.9

All reviews

(528)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience with no regrets

First time buying with Mychway and I am very pleased. Miya was wonderful and answered all of my questions quickly and thoroughly. I bought the Aristorm S Shape Machine BS-36KS and it works great. I've noticed a difference just after a couple of uses. If I decide to purchase other devices I will definitely look to Mychway first. No regrets at all!

14 March 2025
Unprompted review
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Reply from mychway.shop

Thank you for your feedback! We're glad Miya could assist you and that you're happy with your purchase. We appreciate your trust in Mychway.

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly, I appreciate all the help and time they do with us as customers

17 March 2025
Unprompted review
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Reply from mychway.shop

Thank you for your kind feedback! We're glad to assist and appreciate your support

Rated 5 out of 5 stars

Good experience

I ordered cavitation machine, all functions work and customer service was good and willing to help when I had questions.

2 March 2025
Unprompted review
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Reply from mychway.shop

Thank you for your feedback! We're happy to hear your machine works well and our team was helpful.
Let us know if you need further assistance!

Rated 5 out of 5 stars

Customer Service At is finest

Stumble upon this website recommended by the Clinic. They have wide variety of selections for setting up a Beauty Spa or your own personal use. Customer service was excellent! Was lucky enough to had Miya help me through the process of my return and checking in for updates. Definitely was a smooth sailing!

10 March 2025
Unprompted review
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Reply from mychway.shop

Thank you for your kind review! We're glad you enjoyed our selection and that Miya provided excellent service during your return process. We appreciate your support.

Rated 5 out of 5 stars

Second time buying from them

It’s my second time buying from them and the costumer support from Miya is beyond words, Oran who helped me to choose my machine was great guiding me and answering all my questions. Definitely I recommend this website and their products since they are real ones with excellent quality.

10 March 2025
Unprompted review
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Reply from mychway.shop

Thank you for your kind words! We're glad Miya and Oran provided great support and that you're happy with our products. We appreciate your support.

Rated 1 out of 5 stars

This company is a shit show

This company is a shit show. They sent me a bad label and never sent me my machine . I will keep putting reviews but they refused to refund my money also !! I’m so sick to my stomach . They just took my money like that . DO NOT TRUST !

1 March 2025
Unprompted review
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Reply from mychway.shop

We sincerely apologize for the frustration and inconvenience you’ve encountered.
After carefully reviewing the information you provided, we were unable to locate any purchase records in our system that match your details.
Based on the information shared, it seems you may have interacted with a fraudulent website.
We highly recommend that you file a dispute through PayPal to resolve this issue and recover your funds as quickly as possible.
Thank you for your understanding, and we deeply regret any distress this situation has caused.

Rated 5 out of 5 stars

I had such a pleasant experience

I had such a pleasant experience with this company! I had concerns troubleshooting my new machine and they were quick and efficient with helping me figure out the problem. I love it! Such a great company

5 March 2025
Unprompted review
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Reply from mychway.shop

Thank you for your kind feedback!
We're glad we could help you troubleshoot your new machine efficiently.
Your satisfaction is our priority, and we're happy you love it!

Rated 5 out of 5 stars

When I decided to order a machine I was very excited.

When I decided to order a machine I didn't have the knowledge of which one I want. I message the company who connected me with Miya and Oran. All my questions were answered. They educated me on the difference and the best machine for what I was looking for. Thank you

4 February 2025
Unprompted review
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Reply from mychway.shop

Thank you for your kind words!
We're thrilled Miya and Oran helped you find the perfect machine. Enjoy your purchase, and don't hesitate to reach out if you need anything else!

Rated 5 out of 5 stars

Top notch Customer Care Experience

Customer service kept me up to date at all times on the status of my delivery and genuinely cared about the quality of the machine received. They genuinely cared for their customers and reputation. I’d give them more stars if I could!

27 February 2025
Unprompted review
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Reply from mychway.shop

Thank you so much for your kind words!
We’re thrilled to hear that our team kept you informed and that you felt genuinely cared for.
Your satisfaction and trust mean the world to us, and we’re so glad you’re happy with the service and the machine.
We truly appreciate your support.

Rated 5 out of 5 stars

Customer service responses on WhatsApp…

Customer service responses on WhatsApp have been great. They’ve given me updates on tracking, answered my questions and given me assistance with product recommendations. Miya was super friendly and helpful.

24 February 2025
Unprompted review
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Reply from mychway.shop

Thank you so much for your kind words!
We're thrilled to hear that Miya provided you with excellent service and that our WhatsApp support met your expectations.
We’re here to help anytime you need us!

Rated 5 out of 5 stars

Very pleased…

I have made several purchases from mychway.shop all of which have been very favorable. Product cost, reliability, fast delivery, and customer support have all been more than adequate. I will continue to purchase products from mychway.shop. Very pleased.

20 February 2025
Unprompted review
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Reply from mychway.shop

Thank you so much for your kind words and continued support!
We're thrilled to hear that you've had positive experiences with our product cost, reliability, fast delivery, and customer support.
Your satisfaction is our top priority.

Rated 4 out of 5 stars

I am very happy with the Machine I am…

I am very happy with the Machine I am going to have to still get use to how to use. I would have like more information on how to use the attachments and what is recommended for serums. I would also like a way to order extra tips for the Hydrofacial attachment.

26 January 2025
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Reply from mychway.shop

Thank you for your feedback!
We’re glad you’re enjoying your machine.
Our team has sent you the user manual and operation videos to help with the attachments and serum recommendations.
For any questions, feel free to contact us at
support@mychway.shop or add our WhatsApp at +852 5614 7818.

Rated 5 out of 5 stars

As I order in mid January not knowing…

As I order in mid January not knowing about the holiday that was approaching The customer service from mychway at all times kept me informed about my order. Another thing was when the holiday was over I asked about my order again and they provided informationa and a tracking once I got my track8ng number I received my Machine 4 days later. It was a over great customer service and would definitely be ordering again.

14 February 2025
Unprompted review
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Reply from mychway.shop

Thank you so much for your positive feedback!
We’re delighted to know that our team kept you updated throughout the process and that your machine arrived quickly after the holiday.
For any further inquiries, please feel free to reach out.

Rated 5 out of 5 stars

So excited to bring my body sculpting…

So excited to bring my body sculpting machine to the studio. Just finished assembling it.. everything looks pretty good and the delivery was amazing in less then a week I received merchandise 😍

16 February 2025
Unprompted review
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Reply from mychway.shop

Thank you so much for your feedback!
We’re thrilled to hear that you're excited about your body sculpting machine and that the delivery was quick.
Enjoy using your new equipment at the studio!

Rated 5 out of 5 stars

I have been doing business with this…

I have been doing business with this company for a couple of years. I have been very happy with the customer service. They have been always helpful and quick to respond.

14 February 2024
Unprompted review
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Reply from mychway.shop

Thank you for your continued trust and support over the years! We're thrilled to hear that our customer service has met your expectations.
For any further inquiries, please feel free to reach out.

Rated 5 out of 5 stars

I recently had the pleasure of working Miya and Oran

I recently had the pleasure of working with Miya and Oran, and I couldn't be happier with the service I received. They went above and beyond to make a small but essential adjustment to my order's address, ensuring everything was perfect. Throughout the process, they kept me informed of my order's status, which I greatly appreciated. I placed two separate orders on a Thursday, and both promptly arrived by the following Sunday, exceeding my expectations. Their efficiency and attention to detail made the entire experience smooth and hassle-free. Highly recommend this company for their stellar customer service!

11 February 2025
Unprompted review
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Reply from mychway.shop

Thank you so much for your wonderful feedback!
We’re thrilled to hear that Miya and Oran provided such outstanding service and went the extra mile to ensure everything was perfect with your order.
Your recommendation means a lot to us, and we’re grateful for your trust in our team.

Rated 5 out of 5 stars

Customer service is the BEST!!!

I cannot say enough about their customer service. Always respectful and on point. I purchased an S-Shape Pro, one of the handles had a problem, and I contacted them via What’s App(that’s the best way to communicate with them). They had another handle out to me in less than a week. On another occasion, a friend had given me a used Hydrafacial machine. She had lost the LED mask. I was able to purchase a replacement very easily. They are in top of their customer service at all times. Just remember that they are on a different time schedule than the USA.

15 May 2024
Unprompted review
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Reply from mychway.shop

Thank you for your kind words!
We're delighted to hear that you had a great experience with our customer service.
Your satisfaction is our priority, and we appreciate your understanding of the time difference.
If you ever need further assistance, feel free to reach out.

Rated 5 out of 5 stars

The machine arrived quickly and safely…

The machine arrived quickly and safely to us. The hard case it was in is very sturdy and protected the machine. The machine setup was quick and easy and instructions were easy to follow. The machine works great is very good quality and is easy to operate. We are looking forward to seeing good results and really appreciate the response from mychway throughout the inquiry about machine and very helpful explanation. We purchased from them based on the response we received quickly and the thorough explanation of questions we asked. Thank you mychway for excellent customer service and a really nice machine that is functioning nicely.

4 December 2024
Unprompted review
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Reply from mychway.shop

Thank you for your wonderful review!
We're delighted to hear that you are satisfied with the machine's quality, ease of setup, and operation.
It's great to know our customer service and prompt responses met your expectations.
We truly appreciate your trust in Mychway and look forward to your continued success with the machine.
If you ever need any assistance, feel free to reach out.

Rated 1 out of 5 stars

Do not recommend using product on face…

Do not recommend using product on face it will burn

27 January 2025
Unprompted review
mychway.shop logo

Reply from mychway.shop

Thank you for your feedback.
We’ve looked into our records and couldn’t find any purchase or communication associated with your name.
Our products come with a one-year warranty on the main unit and a three-month warranty on accessories.
If you experienced any issues with the product or if there’s anything we can assist you with, please don’t hesitate to contact us at support@mychway.shop or add our WhatsApp at +852 5614 7818. We’re here to help!

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