Delivery was fast!! I'm so excited to try my new device🤍 I will definitely keep buying from this vendor.
Company replied
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See what reviewers are saying
MIYA!!! Best CS rep EVAH!!! Have 100 percent always had GREAT customer service from Mychway (which is insane considering they're sending 1000 dollar objects around the GLOBE!) Seriously do NOT fear or... See more
Company replied
Customer service is amazing. They help you with your questions and solve issues well. Communitcation is top notch! I had an issue with my machine and Rosyna helped me with kind and professional email... See more
I ordered multiple machines from Mychway after finding videos on YouTube. The customer service I received has been no less than excellent. Miya has communicated regularly, asking if everything is work... See more
Company replied
Company details
Written by the company
Founded in 2009, myChway has been playing an important role in beauty machine industry, including cavitation machine, facial care, breast & butt enlargement and more. myChway has a strong R&D team developed many such great beauty tool model that clients love. Now myChway is selling her items in major marketplaces, such as eBay, Amazon and her own website. She has has tons of clients from the world. Meanwhile,myChway is a professional one-stop solution provider on beauty tool. At myChway, you will learn more about beauty business model other than beauty tool. Resonsibility. Sincerity. Share. Win-Win.
Contact info
RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan,, 518000, Shenzhen, China
- +852-56147818
- support@mychway.shop
- mychway.shop
4.9
Excellent
528 reviews
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I had great experience with mychway
I had great experience with mychway. Their customer was great, they answered all my questions immediately and was able to answer all my questions. Their delivery was super fast. Their machines are high quality and works great. I will definitely be a returning customer.
15 May 2024
Unprompted review
Reply from mychway.shop
Thanks so much for sharing your positive experience with us!
We're thrilled to hear our customer service team was able to answer all your questions right away and that you're happy with the quality and performance of our machines.
For any further inquiries, please feel free to contact us.
We are always here to assist.
Can’t rate this company enough
Can’t rate this company enough . Miya in customer service was amazing and nothing too much bother . Quality of machine was superb and really can’t rate this company enough !
23 May 2024
Unprompted review
Reply from mychway.shop
Thank you for your amazing feedback! We're thrilled to hear that Miya provided excellent service and that you're happy with the quality of our machine. We appreciate your support.
Fast shipping and amazing customer…
Fast shipping and amazing customer service. I won't hesitate to order from them again or recommend to others.
23 May 2024
Unprompted review
Reply from mychway.shop
Thank you for your wonderful feedback! We're happy to hear that you were satisfied with our fast shipping and customer service.
For any fur ther inquiries, please feel free to contact us at support@mychway.shop.We are always happy to help.
Good product and service
I'm very happy with the lipo laser machine I bought. Delivery was fast and I was able to track the shipment at all times. Customer service is great, always very responsive and kind.
22 May 2024
Unprompted review
Reply from mychway.shop
We're thrilled to hear that you're happy with your lipo laser machine and that you had a great experience with our fast delivery and shipment tracking.
Our customer service team is always here to assist you, and we're delighted to know you found them responsive and kind.
If you have any further questions or need assistance, please don't hesitate to reach out at support@mychway.shop.We are always happy to help.
The fluffy 5-star reviews are clearly…
Don't be fooled by all the fluffy 5-star reviews they are clearly fake as someone mentioned below. This company is a joke. I had a horrendous experience with their cheap product and lack of customer service. Beware!
23 May 2024
Unprompted review
Reply from mychway.shop
We are truly sorry to hear about your experience and want to address your concerns as swiftly as possible.
Firstly, we want to assure you that our reviews are from genuine customers who have purchased and used our products.
We take pride in maintaining transparency and authenticity in all customer feedback.
To help us resolve this issue for you, could you please provide your order number or a screenshot of your payment to our customer service email at support@mychway.shop.
Our team is dedicated to addressing and resolving your concerns to ensure your satisfaction.
Thank you for bringing this to our attention. We look forward to the opportunity to make things right.
Miya is just amazing
Miya is just amazing! Any questions/concerns were addressed within the same day. Also, I let her know I was going out of town and she had my order delivered to me so I received it prior to my trip. I had a great experience and will be ordering again in the future.
7 May 2024
Unprompted review
Reply from mychway.shop
Thank you so much for your wonderful feedback!
It's great to know that she could address your questions and concerns promptly and ensure your order arrived before your trip.
Your satisfaction is our top priority, and we're delighted to have met your expectations.
Fast shipping! Excellent customer service!!
The S Shape Cavitation machine I ordered was shipped very quickly. It’s a good machine and works well. Any questions I had about setting up the machine were answered by Miya, who was so polite and helpful. I’m really impressed with the excellent after sale care I received. I highly recommend this store!
21 May 2024
Unprompted review
Reply from mychway.shop
Thank you so much for your wonderful feedback!
Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out.
I find that the customer service is so…
I find that the customer service is so helpful whatever you ask them they will answer , they are very professional company .
20 May 2024
Unprompted review
Reply from mychway.shop
Thank you for your fantastic feedback!
Your satisfaction is our top priority, and we're always here to assist with any questions you may have.
We appreciate your kind words.
I ordered a device that stop working…
I ordered a device that stop working for my S-Shape machine and mentioned that plastic holder had broke as well. I got my order along with plastic holders for free. I was so happy to get this surprise. I used the RF and Ultra Sound and is working well. Will keep doing business with Mychway. Wonderful experience and professionalism.
Patricia Z
17 May 2024
Unprompted review
Reply from mychway.shop
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your initial order.
At Mychway, we take quality control very seriously, and we regret that the original product did not meet our standards.
We are continuously striving to improve our product quality to ensure a better experience for our customers.
Please rest assured that we have a comprehensive after-sales policy in place.
For any quality issues, we offer a 30-day return policy.
Additionally, the main machine is covered by a one-year warranty, and accessories have a three-month warranty.
Thank you for your understanding and for your continued business with Mychway.
Second Order
I recently placed my second order for body contouring machines with Mychway, and as always, I was greatly satisfied with the customer service, back & forth communication to insure I had made the right selection for my needs, as well as the quality of the machines.
Everything arrived in a timely manner, and all looked exactly as pictured.
Two weeks I. Using my New Lipocavitation machine, Laserlipolisis machine, and infrared belts. Super easy to use, especially with the user manuals, and hoping to really elevate my clients’ results with these.
Thank you Mychway for such excellent service.
18 April 2024
Unprompted review
Reply from mychway.shop
Thank you for your kind words and for placing your second order with Mychway!
It's great to hear that everything arrived on time and as expected.
If you need any further assistance, please feel free to reach out.
The machines are excellent quality
The machines are excellent quality! The individuals in customer service are so helpful and stand behind the quality of the equipment they make! Best place to buy reliable beauty equipment. I have two and plan to buy more.
30 April 2024
Unprompted review
Reply from mychway.shop
We're delighted to hear that you're satisfied with the quality of our machines and our customer service!
Your trust in our products means a lot to us.
Should you need any assistance or plan to purchase more, please don't hesitate to reach out at support@mychway.shop or add our WhatsApp at +852 5614 7818.
Great customer service
Initially, there was a short delay with my order, but Miya in customer service kept me up to date on the status daily and always responded to my emails immediately.
Fantastic customer service!
25 April 2024
Unprompted review
Reply from mychway.shop
Thank you for your feedback!
We're committed to keeping our customers informed and ensuring a smooth experience.
If you have any further questions or concerns, please don't hesitate to reach out.
Customer Service Agent Miya is Wonderful!
I was having an issue with my S Shape Pro RF handle not heating to temperature so I contacted mychway via their website. I was fully prepared to receive an autoresponder reply with the usual "turn it off and turn it back on" type of "help" that most companies send but to my surprise Miya got back to me right away. She guided me through a complete troubleshooting process over 2 or 3 emails until we got the issues resolved. Turns out the machine was actually working fine, it was a complete user error on my part!
These days I have reservations ordering from anywhere other than Amazon but I follow Joan Johnson's Beauty Over 50 on a Budget Youtube channel and she speaks so highly of the company that I felt confident in ordering on the Mychway website (and she has a coupon code). My machine arrived quickly and their customer services has been wonderful....and I have been seeing great results with my S Shape! I definitely recommend this company!
20 March 2024
Unprompted review
Reply from mychway.shop
Thank you for giving us the opportunity to address your concerns effectively.
It's fantastic to hear that your machine arrived quickly, and that you're experiencing great results with your S Shape.
We appreciate your recommendation and look forward to continuing to provide you with excellent service and top-quality products.
If you ever need further assistance, please feel free to reach out.
I had the pleasure of working with Miya…
I had the pleasure of working with Miya on my order. Miya is amazing! She was responsive to my emails and answered all of my questions. I am glad I came across this company. I will definitely purchase from them again.
16 April 2024
Unprompted review
Reply from mychway.shop
Thank you for sharing your feedback.
We're delighted that you're pleased with your experience and that you found our company to your satisfaction.
If you ever need assistance or have any inquiries, please don't hesitate to reach out.
The customer service was so helpful
The customer service was so helpful. I had so much questions and concern about the new hydro fascial machine I purchased. When I reached out, I got a reply very quickly and the information that was provided to me was beyond helpful. I love my new machine thank you so much mychway!
16 April 2024
Unprompted review
Reply from mychway.shop
Thank you for your wonderful feedback!
Providing excellent service and support is always our top priority, and we're delighted that you're loving your purchase.
If you ever need further assistance or have any more questions, don't hesitate to reach out.
Great company
I have ordered 2 machines so far. Both machines shipped freakishly fast! You can even chat with a rep who is very knowledgeable and can give you advice on the machines. I will continue to buy from this site. Try it (this is a real review)
13 April 2024
Unprompted review
Reply from mychway.shop
Thank you so much for your glowing review!
We're thrilled to hear that you've had such positive experiences with our service and products.
Our team works hard to ensure prompt shipping and provide valuable expertise to our customers.
We truly appreciate your continued support.
Customer service was good
Customer service was good when I reached out a lady named Miya responded back promptly and made sure everything was well taken care of and the product itself is beautiful and works as it should. I recommend this company and I will be back to purchase another machine.
12 April 2024
Unprompted review
Reply from mychway.shop
Thank you so much for your kind words!
We take pride in providing prompt and attentive assistance to our customers.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
I had an amazing experience shopping…
I had an amazing experience shopping with mychway . They have attended me with every question and have offered amazing and caring attention to a difficulty which was solved immediately by them. I highly recommend their products and services. Best machines and customer service
13 April 2024
Unprompted review
Reply from mychway.shop
Thank you so much for your kind words and recommendation!
Providing attentive and caring customer service is our top priority.
Thank you very much for your support.
Everything was so easy and smooth from…
Everything was so easy and smooth from beginning to end! My machine came very quickly within a week of ordering! Customer service response time was very prompt and everyone was so nice! would order from here again!
5 April 2024
Unprompted review
Reply from mychway.shop
Thank you so much for your kind words!
We take pride in our quick delivery times and prompt customer service, and it's wonderful to know that it made a difference for you.
For any further inquiries, please feel free to contact us.
Great company, customer service, and products
I found this company and used PayPal to make my purchase. The delivery was quick. The machines are the real salon machines. Great for small business and home use!
25 March 2024
Unprompted review
Reply from mychway.shop
Thank you for sharing your experience!
We appreciate your support and hope to continue exceeding your expectations in the future!
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