First off, Oran who was is my contact here is amazing! Very helpful in getting me the best deals and listening to everything I need and giving me the best recommendations. Customer service is 10/10... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Right after the order was placed, the customer service rep was sending emails with updates regarding the order and shipping. Order arrived in the time frame they mentioned 5business days....the machin... See more
Company replied
I recently purchased two machines, and while one arrived with a minor cosmetic issue specifically, three of the laser pad holders did not seat correctly--it did not affect the machine's functi... See more
I’m very happy with this product. It’s easy to use, comfortable on the skin, and feels well-made. After just a few uses, my skin looked noticeably cleaner and smoother, especially around my nose... See more
Company details
Written by the company
myChway is the best beauty machine manufacturer, providing cavitation slimming machine, lipo cavitation machine, and a list of aesthetic treatment solutions.
Contact info
RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, 518000, Shenzhen, China
- (+852)561-47818
- customerservice@mychway.com
- mychway.com
4.8
Excellent
224 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great company. Good deals!
Customer service was very helpful when I wanted to cancel an order so I can purchase a better machine. My cavitation is arriving in a few days and I'm super excited to start using it.
29 October 2024
Reply from myChway
Thank you for your feedback!
We're glad to hear our customer service was helpful, and we're excited for you to receive your new cavitation machine.
We hope you enjoy using it and have great results!
The machine was received well!
The machine was received well!
Packaged so safely and everything appears to be working fine. I have used it twice already and hope to see great results with it. Shipping was quick to Australia as well.
13 November 2024
Unprompted review
Reply from myChway
Thank you for your feedback! We're glad the machine arrived safely and is working well for you. Great to hear the shipping to Australia was quick too. If you have any questions, feel free to reach out. Enjoy using your product!
looking for real feedback
I want to believe these cheap products from Shenzhen, China can work, but there's tons of not verified reviews and is a bit suspicious.
12 November 2024
Unprompted review
Customer service is great
My first order was lost. I text Customer Service and explain the situation and the same day they sent me another one. Within a week the problem was solved.
23 October 2024
Reply from myChway
Thank you for your feedback!
We're sorry your first order was lost, but we're glad we could resolve it quickly.
If you need any further assistance, feel free to contact us at customerservice@mychway.com or add our WhatsApp at +86 17722598734.
Reply from myChway
Thank you for your wonderful feedback!
We're thrilled to hear that you're loving your machine.
If you ever have any questions or need assistance, don't hesitate to reach out. We're here to help!
absolutely love my Hydro dermabrasion…
absolutely love my Hydro dermabrasion machine. There was a learning curve at the beginning, but now I have it down. Best investment for my business.
21 October 2024
Reply from myChway
Thank you for sharing your experience!
We're so glad to hear the Hydro dermabrasion machine has been a great investment for your business!
For any further inquiries, please feel free to reach out.
Excellent service
Excellent service, they helped me choose the right machine for my spa, fast shipping and in excellent condition.
26 October 2024
Reply from myChway
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience and found the perfect machine for your spa.
For any further inquiries, please feel free to reach out.
We're always here to help.
Great customer service
Great customer service. They responded to my problem in a timely manner. Amelia guided me through a problem I was having with my machine and helped me figured out how to solve it.
11 October 2024
Unprompted review
Reply from myChway
We’re glad to hear that Amelia was able to assist you and resolve the issue with your machine.
We appreciate your feedback and support.
Very pleased with the customer service…
Very pleased with the customer service from myChway. The machines came in great condition and in a timely manner. Will be ordering more in the future.
4 November 2024
Unprompted review
Reply from myChway
Thank you for your wonderful feedback!
We’re thrilled to hear that you’re happy with both the customer service and the condition of the machines.
We look forward to your future orders and are here to assist whenever you need!
I really enjoy this website
I really enjoy this website. They were able to work with me. I have no complaints
21 October 2024
Reply from myChway
Thank you for your feedback!
We're so happy to hear that you had a great experience with us. We appreciate your support.
Good Experiences
My experience with myChway is always amazing. I have purchased from them several times and I always feel confident that I will receive my order.
17 October 2024
Reply from myChway
Thank you so much for your kind words!
We're thrilled to hear that you've had amazing experiences with us and feel confident in your orders.
We appreciate your continued support!
Great customer service
When I had questions, I was able to send an email and get a quick response with all my questions answered.
11 October 2024
Reply from myChway
Thank you for your positive feedback!
We're glad to hear that you received quick and helpful responses to your questions.
If you need anything else, feel free to reach out!
Reply from myChway
Thank you for your kind words!
We're glad to hear you had a good experience with our customer service.
If you need any further assistance, feel free to reach out!
Best customer service
I haven't had a chance to use the machine yet but my experience with this company from day one has been amazing I look forward to my machine and ordering more from them in the future just because of their customer service
11 October 2024
Unprompted review
Reply from myChway
We're thrilled to hear you've had a great experience with us so far. We look forward to serving you again in the future and hope you love your machine when you get to use it!
Bought a laser machine from Mychway
Bought a laser machine from Mychway, and we love it. Easy to install, very helpful with any questions or concerns we had. Thank you for all the help. We recommended mychway
11 October 2024
Unprompted review
Reply from myChway
Thank you so much for your wonderful feedback!
We're glad to hear you're happy with the laser machine and our support.
Your recommendation means a lot to us, and we're always here if you need anything further!
Very impressed with my 7 in 1…
Very impressed with my 7 in 1 hydrodermabrasion machine works great, very convenient to have all the handheld in one machine
23 September 2024
Unprompted review
Reply from myChway
Thank you for your feedback!
We're glad you're impressed with your 7 in 1 hydrodermabrasion machine and that it’s convenient for you.
If you need any help, just let us know!
Received machine with no issues
Received machine with no issues. Looks beautiful just what I needed! I contacted for manual on machine and got it no problem. Customer service responds right back with zero issues! Practicing and cant wait to perform on my clients! My face looks amazing! I got the black pearl 11 in one machine.
7 October 2024
Unprompted review
Reply from myChway
Thank you so much for your wonderful feedback!
We can't wait for you to see great results with your clients! If you ever need further assistance, don't hesitate to reach out.
Excellent customer service!
Ordering was easy, delivery was fast. I had a question about the cavitation plate. Amelia responded within hours and was very helpful and polite! Great experience!
26 September 2024
Unprompted review
Reply from myChway
Thank you for your feedback! We're glad to hear that ordering was easy, delivery was fast, and Amelia could assist you promptly.
We appreciate your support and hope to serve you again!
Received my machine and was missing my…
Received my machine and was missing my brackets, Amelia helped me and sent the bracket as soon as possible! She was amazing help and the machine works properly and was delivered on time and fast! Definitely recommend and I will be buying a different one soon
13 September 2024
Unprompted review
Reply from myChway
Thank you for your feedback! We're glad Amelia could assist you quickly. Happy to hear the machine is working well and was delivered on time. We look forward to your next purchase!
Highly recommended!
Recently purchased the RADIO FREQUENCY MACHINE WITH LASER PODS. I highly recommend it to all the beauty technician. I tried it on myself and first session you clearly see results ! Easy functioning very cute style for the salon ! Shipping was very fast , customer service is very excellent! Good communication and very reliable ! Answer fast too! Highly recommend this site for machines! I’m happy that my beauty teacher recommended me this company !
17 September 2024
Unprompted review
Reply from myChway
Thank you for your feedback!
We're glad to hear you're happy with the Radio Frequency Machine and our service.
We appreciate your support and recommendation. Feel free to reach out if you need anything else!
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