"The experience was great! He quickly understood the issue, took his time explaining it, and walked me through how to fix it step by step. He stayed on the line until everything was installed proper... See more
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Review summary
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We reached out to MyChoiceSoftware.com for software purchasing and had a great experience with the support we got from Jake at MyChoiceSoftware. He sent us a quote within a day after we reached out an... See more
Company replied
I was searching to buy an older version of MS Office so I could keep running Publisher on a new Windows11 computer. There were so many sellers online and I knew many of them were scams. This business... See more
Company replied
As a recent customer of My Choice Software I strongly support their 5 star rating. I bought a copy of Office 2019 from their website and downloading went fine, but I was unable to activate the product... See more
Company replied
Company details
- Software Company
- Cloud Computing Service
- Computer Software Store
- Software Vendor
- Telecommunications Service Provider
About My Choice Software
Written by the company
Customer satisfaction is our priority
As an industry leader in software and technology retail, customer satisfaction is our number one priority. Our goal is to deliver a universal solution for all of our customers’ software needs, while maintaining the industry’s lowest prices.
My Choice Software - your Software Choice
Written by the company
- We're committed to our customers!
- We have a long standing commitment to treat our customers how we would want to be treated -- with care, kindness and respect. Our commitment to customer service goes beyond that of other companies with our complimentary installation assistance program and our education resources provided to aid our customers find the solutions they need to make an informed purchasing decision.
Contact info
23706 Birtcher Drive, 92630, Lake Forest
- 800-318-1439
- Support@mychoicesoftware.com
- mychoicesoftware.com
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Go what I needed with one call,
18 February 2026
Reply from My Choice Software
Thank you for your review, Reginald. We're so glad we could get you exactly what you needed with just one call. Providing quick and efficient service is always our goal, and we truly appreciate you taking the time to share your experience. If you ever need anything else, we're here to help.
Jake solved my problem.
I was very frustrated when I couldn't get my software download and activation to work. I tried getting help from Microsoft but was given the wrong information. I went back to My Software support, and Jake helped me resolve the problem.
19 February 2026
Unprompted review
Reply from My Choice Software
Thank you for sharing your experience. We’re sorry to hear how frustrating the download and activation process was, but we’re so glad we were able to step in and get everything sorted out for you. We take great pride in making sure our customers are fully up and running. We truly appreciate you giving My Choice Software the opportunity to make it right. If you ever need anything else, we’re always here to help.
Finn was absolutely great!
Finn was absolutely great!
Professional and gracious in helping us.
So impressed with his customer service.
Thank you Finn.
19 February 2026
Unprompted review
Reply from My Choice Software
Thank you so much for your kind words. We’re thrilled to hear about your positive experience. We truly take pride in delivering professional and gracious service, and your feedback means a great deal to our entire team. We sincerely appreciate you taking the time to share your experience and look forward to serving you again in the future.
Jake at MyChoice Software helped me…
Jake at MyChoice Software helped me promptly answering all my questions which leads to the resolution of installation issue of Office 2016 Pro.
Thanks Jake!
18 February 2026
Unprompted review
Reply from My Choice Software
Thank you so much for your kind words, Umair. We’re thrilled to hear that we were able to assist you promptly and help resolve your Office 2016 Pro installation issue. Providing clear answers and efficient support is exactly what we strive for, and it’s great to know your experience reflected that. If you ever need assistance again, we’re always here to help. We truly appreciate your feedback and your trust in us.
The phone support was great
The phone support was great. I initially tried to buy from Microsoft website but they have so many roadblocks with signing in here and there (I am unable to sign in, it was never resolved) so I wrote them an email to take a hike and shut up.
17 February 2026
Unprompted review
Reply from My Choice Software
Thank you for taking the time to share your experience, Juju. We’re so glad to hear that you had a great experience with our phone support team. Providing clear, efficient, and friendly assistance is something we take pride in, so your feedback truly means a lot. We’re sorry to hear about the frustration you experienced trying to purchase directly through Microsoft. We understand how frustrating sign-in issues and repeated roadblocks can be, especially when you’re just trying to complete a simple purchase. We’re happy you chose to work with us instead, and we appreciate the opportunity to make the process smoother for you. If you ever need assistance again, our team is always here to help.
An excellent company to purchase Office apps from. Customer service is terrific and extraordinarily accommodating. I'll definitely continue to be a customer.
A great company to purchase OFFICE apps from. Customer service is amazingly supportive accommodating. Will definitely continue to be a customer.
13 February 2026
Unprompted review
Reply from My Choice Software
Thank you so much for your wonderful review and for your continued support, William. We’re delighted to hear that you’ve had such a positive experience purchasing your Office apps with us. Providing terrific, accommodating customer service is something we truly pride ourselves on, so your feedback means a great deal to our team. We’re grateful to have you as a customer and look forward to continuing to support you in the future.
Jake was able to give me the assistance…
Jake was able to give me the assistance I needed quickly! His friendly demeanor and directed questions got my Monday off to a great start!
16 February 2026
Unprompted review
Reply from My Choice Software
Thank you so much for your kind words, Curtis. We’re thrilled to hear that we were able to assist you quickly and help start your Monday on a positive note. Our friendly approach and thoughtful questions are exactly what we strive for with every interaction. We truly appreciate you taking the time to share your experience.
Jake was extremely patient and very…
Jake was extremely patient and very helpful. He was able to get my new purchase working in a very quick manner.
11 February 2026
Unprompted review
Reply from My Choice Software
Thank you so much for your kind words, Carol. We're thrilled to hear that we were able to assist you and get your new purchase up and running quickly. We truly take pride in being patient and helpful, and your feedback means a lot to our team. We appreciate your support and look forward to helping you again in the future.
This time I received the help I needed when I called.
You have a terrible Customer Service. I called today, requesting help to install Windows 11 that I bought from you, but the person that answered wasn't willing to help . I don't understand that if you are selling a product, do not have directions step by step to have the installation done.
10 February 2026
Unprompted review
Reply from My Choice Software
Thank you for sharing your feedback, Efrain. We’re truly sorry to hear about your experience—that’s not the level of service we aim to provide. You’re absolutely right to expect clear, step-by-step guidance when purchasing Windows 11, and you should have received helpful support when you called. We apologize that this wasn’t your experience. That’s not reflective of our standards, and we take concerns like this seriously. We would really appreciate the opportunity to make this right. Please reach out to us directly with your order details, and we’ll ensure you receive detailed installation instructions and personalized assistance to get Windows 11 installed successfully. Thank you for bringing this to our attention—we value your business and hope to restore your confidence in us.
Says my software is not licensed
11 February 2026
Unprompted review
Reply from My Choice Software
Thank you for bringing this to our attention, Eric. We’re sorry to hear you’re experiencing a licensing issue—that’s certainly not the experience we want you to have. There can be a few reasons why software may display a “not licensed” message, and in most cases it’s something we can resolve quickly. Please reach out to our support team with your order details and a screenshot of the message, and we’ll work with you right away to get everything activated and running properly. We appreciate the opportunity to make this right.
Software Installation
Finn very quickly completed the installation of the software I purchased. He was very professional and knowledgeable.
11 February 2026
Unprompted review
Reply from My Choice Software
Thank you for taking the time to leave a review about your experience, Bob. We’re so glad to hear that we completed your software installation quickly and provided such professional and knowledgeable service.
Jake was great to work with.
9 February 2026
Unprompted review
Reply from My Choice Software
Thank you for taking the time to leave a review about your experience, Ian. We’re so glad to hear that we were great to work with.
Speed and convenience.
What made my experience great was the speed I got the software.
3 February 2026
Reply from My Choice Software
Thank you for taking the time to leave a review about your experience, Steve. We’re so glad to hear that the speed and convenience stood out to you. Providing fast and seamless access to our software is something we truly prioritize.
love this place
10 February 2026
Unprompted review
Reply from My Choice Software
Thank you for leaving a review about your experience, Kevin. We truly appreciate you taking the time to share your feedback and are so glad you enjoyed your visit.
Best IT support
Jake's instructions were clear. He did not rush. He obviously knew what he was doing. So helpful.
10 February 2026
Unprompted review
Reply from My Choice Software
Thank you so much for the great review, Jennifer. We’re glad to hear we provided clear, knowledgeable, and unhurried support. We take a lot of pride in making sure everything is done right, and your feedback means a lot to our team. We appreciate your support.
Issue Validating Office After Install
Problem explained and addressed in email form.
4 February 2026
Unprompted review
Reply from My Choice Software
Thank you for your feedback, Raymond. Please let us know if you need any further assistance.
Jake was knowledgeable, patient, efficient
Jake was knowledgeable, patient, efficient. Within 15 minutes my system was running great.
9 February 2026
Unprompted review
Reply from My Choice Software
Thank you for the great review, James. We’re glad to hear our knowledge and patience helped get everything running smoothly so quickly.
Jake is a shining example of what customer service should look like.
Jake did an outstanding job helping me navigate to a successful install path for my Visio 2024 Professional purchase that allowed me to keep my Microsoft Smart App Control security on. The download link in the email that was sent triggered the Smart App Control to block the install which caught me a little by surprise.
Jake is knowledgeable and guided me quickly to the web site and menu selections to initiate the install. He stayed on the call until I successfully completed the install, signed in, and brought up a document that I was eager to get updated.
This was my first experience with My Choice, and will not be my last.
9 February 2026
Unprompted review
Reply from My Choice Software
Thank you so much for taking the time to share such a detailed review, Pat. We’re thrilled to hear that we were able to guide you through the installation process, help you keep Microsoft Smart App Control enabled, and stay with you until everything was working exactly as expected. Your kind words mean a lot to our team, and we’re especially glad your first experience with My Choice Software was a great one. We truly appreciate your trust and look forward to assisting you again in the future.
Jake listened to my concerns and was…
Jake listened to my concerns and was able to solve everything. But I did already fill out this review a day or 2 ago.
6 February 2026
Unprompted review
Reply from My Choice Software
Thank you for following up and for sharing your experience again Roger. We’re glad we were able to listen to your concerns and get everything resolved for you — we really appreciate your feedback.
Jake is great.....
5 February 2026
Unprompted review
Reply from My Choice Software
Thank you for the review. We’re glad you had a great experience with us.
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