When I called up to make a booking, the lady on the phone was super helpful and friendly. Upon arriving at mycar, the staff were friendly, warm and knowledgeable. They accommodated me at such last min... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been in Hornsby MyCar two times , in first experience I had a tyre issue , that was persists for a while even after mentioning with MG service centre in last service. Rudolf and team , helped m... See more
Josh was really helpful in assessing the current status of my tyres and helping me put together an affordable and safe plan so I know the best timeframe to change my tyres, and to have my brakes chec... See more
I was very impressed and grateful that the staff at MyCar fitted my tyres and performed the necessary wheel balance and alignment on my car this week. The were able to fit me around my medical appoint... See more
Company details
- #3 of 4 best companies in Tire Shop
- #1 of 2 best companies in Auto Electrical Service
- #1 of 1 best companies in Car Battery Store
- #1 of 1 best companies in Car Repair and Maintenance
- #3 of 3 best companies in Mechanic
- #2 of 2 best companies in Oil Change Service
About mycar Tyre & Auto - Hornsby
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Burdett Street, 2077, Hornsby, New South Wales, Australia
- (02) 9212 8910
4.7
Excellent
339 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Waiting for refund
It’s not so much the car service. I paid for service, and am waiting over 2 weeks for a refund of work that was not performed on my car. I’ve called, emailed and gone in person but it seems nothing is being done about it.
14 June 2026
Reply from mycar Tyre & Auto - Hornsby
Hi,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Friendly & professional.
Friendly, competent operatives. Asked what I wanted and responded with positive results. Rudolph and his offsider dealt with me professionally.
17 June 2026
They did what they promised Was very…
They did what they promised Was very pleasant to deal with
17 June 2026
Great customer care
Great customer care, communication and kindness of the staff and the manager.
13 June 2026
Great service
Great service, went to get a pink slip, staff is welcoming and helpful, definitely will visit again.
12 June 2026
Excellent service
When I called up to make a booking, the lady on the phone was super helpful and friendly. Upon arriving at mycar, the staff were friendly, warm and knowledgeable. They accommodated me at such last minutes notice and I changed all my tyres with them:)
2 June 2026
Excellent service
27 May 2026
Very good customer service experience…
Very good customer service experience and good value for money.
20 May 2026
Rang me with any issues and to confirm…
Rang me with any issues and to confirm certain actions
1 May 2026
I was very impressed …
I was very impressed and grateful that the staff at MyCar fitted my tyres and performed the necessary wheel balance and alignment on my car this week. The were able to fit me around my medical appointments and were polite and efficient. Thank youh
6 May 2026
Lovely staff who are so helpful and…
Lovely staff who are so helpful and very knowledgeable. Staff here are amazing. 100 % 5 *
28 April 2026
staff are very helpful
staff are very helpful, and easy to talk to making the experience very comfortable
23 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.