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My Canada Payday Reviews 1,158

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TrustScore 4.5 out of 5

4.6

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being fast, efficient, and reliable, often highlighting the quick response times and easy application process. Many people appreciate the excellent customer service, noting the staff's politeness, helpfulness, and professional approach in assisting with various needs and questions. The user experience is frequently described as streamlined, easy to follow, and stress-free, making the overall process very pleasant for consumers. However, some customers also noted issues with the process being time-consuming and invasive, with claims of long waiting periods for loan approvals that were advertised as quick. A few other people also felt that customer service was unhelpful, leading to problems like locked bank accounts and unsatisfactory interactions.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its speed, reliability, and ease of use.... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, efficiency,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

User experience

Customers consistently report positive experiences with the user experience, highlighting the ease and speed... See more

Response time

Customers consistently note positive experiences with response times, with many praising the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve always had an amazing experience with this company. They’re trustworthy, knowledgeable people. Transparency is wonderful with this company and good thing you can call to speak them if needed!! Th... See more

Rated 5 out of 5 stars

I have been a client with My Canada Payday for a couple of years. This group is super client-focused and supportive while using a platform that is streamlined and efficient. The process is quick an... See more

Rated 5 out of 5 stars

I've been using my canada payday for a few years and never have I ever had an issue. If I need more than 3 payments they allow that. Responding time is amazing. Deposit after papers are signed ate wit... See more

Rated 5 out of 5 stars

Everything worked well today. The verification process with the bank is much quicker and easier since you changed providers. I have applied enough times now that I know exactly what to look for and... See more

Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Information provided by various external sources

Online payday loans in Canada. Borrow up to $1500 and get the funds in your account immediately.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My Canada Payday is the Best!

My Canada Payday is the best place I’ve ever used when you need some extra cash! They are trustworthy, extremely kind but the process to get your money is quick and very easy. I highly recommend them!

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Mycanadapayday

After 4 months of applying for loans, this site and company, definitely deliver!
Great services, fast and reliable!
Always happy to apply again, thanks for your continously help!

26 September 2024
Unprompted review
Rated 3 out of 5 stars

Upgrade to bank verification is overdue

The bank verification process is just as frustrating as it was a year ago. I was in a location with touchy wifi, not allowing me to be able to go about my day while working through the bank verification issues. In addition, tele access was only by the house phone - away from the WIFI access location. I spent close to 3 hrs continuing to retry verification process. This included time spent attempting verification in variety of browsers, searching for chat help, dealing with my banks 2 step verification with the limitation of not leaving the verification page to give the bank consent etc etc. Finally, I did get through on phone and was served appropriately (other than constant verification issues, service has typically been positive/pleasant).
At one point I traveled into town and while answering emails from the agent regarding next pay days, I asked her to call me, as it so happened, town had crap wifi but great cell service. I was frustrated that she would not call me and continued to email despite fact I was receiving unregularly and unable to confirm my replies were received.

To sum up - need to get new system for verification (I have used in various other services without constant issues) and a bit more ease for back and forth communication with one agent would be great.

that all said, I have always been pleased with the other areas when using my canada pay day and will continue to use them and recommend.

0

31 August 2024
Unprompted review

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