MyBudget Reviews 

1,586
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and friendly team for being incredibly understanding, caring, and helpful when organizing daily finances to relieve stress. Reviewers deeply appreciate the effective professional guidance provided by experts, which successfully helps build meaningful savings and achieve long-term financial goals with absolute ease. Some reviewers were not happy with the rising costs and extremely high fees associated with maintaining the monthly budget plan. A few other people also felt that occasional technical glitches, computer system issues, or constantly speaking with different representatives made managing everything much more challenging.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently professional,... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are consistently... See more

Service

Consumers find service to be positive, highlighting an amazing commitment and friendly, expedient staff.... See more

Value for money

Customers had positive experiences with value for money, frequently describing the service as money well... See more

Price

Clients share ambiguous opinions on price, reflecting both significant savings and financial relief alongside... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yet again, Jon has been amazing - spent the time to understand my budget and frustration. He guided me and found solutions that are affordable and meeting requirements to achieve goals, including gr... See more

Company replied

Rated 5 out of 5 stars

MyBudget is the best thing I have done for myself in years! The transition was slightly uncomfortable for a little while, but with supportive and very helpful phone calls with Jon and Cass i made the... See more

Company replied

Rated 5 out of 5 stars

My wife and I are just starting with my budget. We had some issues with payments on correct days due to bank changes etc. Being a FIFO worker with multiple different pays made things even harder. My B... See more

Company replied

Rated 5 out of 5 stars

Always Delivers, we have been with my budget for years and they have been exceptional. They always find the best solutions and are creative with helping us manage our money to achieve our goals. The... See more

Company replied


Company details

  1. #12 of 18 best companies in Financial Consultant
  2. #3 of 13 best companies in Alternative Financial Service
  3. #1 of 1 best companies in Insolvency Service

Written by the company

MyBudget is Australia’s largest personal budgeting specialist. Since 1999, MyBudget has assisted more than 130,000 Australians live a life free from money worries and achieve their financial goals. MyBudget has helped Australians clear their debt, pay their bills on time and save money for the future.

Live your life without having to worry about money.

Written by the company

Pay your bills on time, have savings in the bank and achieve your financial goals faster!
1300 300 922 | Call now to request a FREE, no obligation consultation.

Book Your Free Phone Consultation Today

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.
“We’ve had the confidence to go and buy our first investment property and we’ve also purchased a camper trailer, which means we can go away more with the kids on the weekends. It’s just given us the confidence that we’ve got the money there to do the things we’ve always wanted to do.” - MyBudget Clients, Bec and Jarrad

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,586)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
re-join

Rated 5 out of 5 stars

It has been a worthwhile decision to…

It has been a worthwhile decision to join. Ive had my little mishaps but im getting the idea of it thanks to my parents

4 November 2025
MyBudget logo

Reply from MyBudget

Thank you for sharing your honest feedback, Matthew!

We’re so pleased to hear that joining has been worthwhile for you. It’s fantastic to see that, despite the little hiccups, you’ve pushed through and are really getting the hang of it.

Keep going — you’re doing an amazing job.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Absolutely amazing service.

Absolutely amazing service.
My Budget has helped me so much to budget, save and monitor my expenses.
Best thing I have ever done was join mybudget. Wish I joined years ago

4 November 2025
MyBudget logo

Reply from MyBudget

Thank you so much for your amazing feedback, Carla!

We’re thrilled to hear how much MyBudget has helped you budget, save, and stay on top of your expenses.

It’s wonderful to know joining us has made such a positive difference! We cannot wait to see what else you can achieve.

Thanks again for sharing your experience.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Tahlia was very helpful and explained…

Tahlia was very helpful and explained everything in a really understanding manner an made it very re assuring that my budget is on the right track. 10 / 10 for her guys

11 July 2025
Unprompted review
MyBudget logo

Reply from MyBudget

This is fantastic feedback, David!

We’re thrilled to hear that Tahlia was so helpful and made you feel reassured about your budget.

She’s an absolute star, and we are so glad you had the chance to experience the care and passion she has!

We cannot wait to continue this journey with you.

Thank you,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Kyla - efficient and knowledgeable

Kayla was so efficient. She was knowledgeable and so confident from the beginning on what she could offer me. She truly made the whole experience I had re financing so simple!

4 November 2024
MyBudget logo

Reply from MyBudget

Thank you for your lovely feedback on Kayla Sam,

We are delighted to know you've had a great experience with our team and Kayla was able to help, she's a superstar. I will make sure to pass on your feedback to her, I'm sure it'll make her day!

Thanks again,
Dominique and the MyBudget Team

Rated 1 out of 5 stars

My budget is extremely expensive

My budget is extremely expensive. The costs are not fully disclosed before you join. They rush you through the contract so you don’t have time to fully understand it. The weekly fees are $59. Where you don’t have access to your money on the weekend or public holidays.
They then have a $1100 set up fee! This is insane. As a new mum on Centrelink this really hits hard.

14 December 2023
Unprompted review
MyBudget logo

Reply from MyBudget

Hi Sophy,

Thank you for taking the time to provide feedback.

As there are different things that we do here at MyBudget, the fees vary depending on your situation and requirements. When you begin your journey with us, we offer a free consultation where we go through your finances with you and work out a budget that’s right for you.

As we are a paid service, we have a strict qualifying criteria, which takes our fees into consideration. If at any point during your consultation process we believe we are not able to support you or our fees would put you further behind, we would refer you to a free financial counsellor.

There are no upfront costs with our service. We work all fees into the budget that we put together for our clients, which are spread over time to ensure affordability. Additionally, the budget (including the fees) is yours to take after the appointment, free of charge, for you to review before making a decision. We apologise you did not feel you were not given ample time to do so, we will make sure to pass on this feedback.

Thanks,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

MyBudget team are always in our corner - we're never alone

Fantastic Customer Service
We've been using MyBudget for over 4 years now and this is our 3rd time back. When we re-signed, we were told most customers come and go a few times before committing. The customer service team are always polite and professional. We never feel alone and always feel supported. We're about to embark on a 6-week holiday to the USA. We are debt free and once we return from our vacation will continue to save for a deposit to purchase a house within the next 2 years. If you feel the mountain is too high to climb alone, please contact MyBudget. You won't be disappointed, only annoyed you didn't do it sooner!

6 November 2023
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Reply from MyBudget

Wow what a great review, Dani!

Thank you so much for taking the time to share your experience, and welcome back! Spot on, you're certainly not alone and we'll be here to help you achieve your financial goals, every step of the way - we've got this.

We look forward to seeing you kick goals in the near future! Enjoy your time in the USA!

Thanks,
Dominique and the MyBudget Team

Rated 1 out of 5 stars

Regret joining, let down several times…

Decided to join as I heard great things from friends using the service however, it was difficult with several significant errors from the start.
For such a high start up and admin fee, I expected far more than I got. Customer service and everyone I spoke to were always really helpful and lovely to speak, and I liked the idea of someone else managing due dates for finances etc but they made too many errors including paying bills twice and some not at all, paying a bill when I was asked for it to reimburse to me, and not sending money on correct days making my account overdraw. My salary was available on each of these errors, it was a processing error each time. By the end of the service, the only thing offer was a $9.50 discount to my admin fee. Really disappointed.

10 January 2023
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Reply from MyBudget

Thank you for getting in touch with us. I am very sorry to hear our service hasn’t been up to scratch. We expect better for our MyBudget clients and we value your comments and take all feedback seriously. I will pass these comments directly on to the team. Regards, Angela

Rated 4 out of 5 stars

My budget is a great company that has…

My budget is a great company that has helped us a lot with our finances over the last 10ish years. My only problem is that it is quite expensive. If the service was cheaper, I know a lot of people that would love to join.

12 September 2021
MyBudget logo

Reply from MyBudget

Hi Melissa,

Thank you so much for your honest review and for being such a valued client for the past 10 years.

We do really appreciate your feedback regarding the cost and I will be sure to pass this on for you.

Thanks, Peter

Rated 5 out of 5 stars

Thank Goodness for MyBudget!

Thank Goodness for MyBudget!
I joined MyBudget nearly 10 years ago and it has changed my life. I was going through a divorce, declared bankruptcy, was a single mum and juggling and struggling trying to make ends meet.
I now understand how to budget and am ever so grateful to have gained this knowledge, and continue to do so, through such fantastic people at MyBudget. Of course, over such a long period of time, there has been a couple of hiccups along the way but the staff at MyBudget have worked through any issues with me and we continue to enjoy a fantastic financial relationship.
When I met my partner, I was adamant that he also join MyBudget. It took some persuading but he came on board and is also less stressed about money.
As for the fees, if we weren't with MyBudget, we would be paying astronomical interest fees on credit cards, loans and other debt. The only debt we have is our mortgage. How awesome is that!
Thanks MyBudget. You guys rock!

11 August 2020
Unprompted review
MyBudget logo

Reply from MyBudget

Hi there,

Thank you so much for your kind words and thank you for being a valued client for 10 years! It certainly sounds as though there has been many changes in your life! We are so glad that we have been able to help you live a life free of money worries throughout this time. We can't wait to see what we will achieve together in the future!

Kind regards, Peter - MyBudget.

Rated 5 out of 5 stars

I honestly feel that if it wasn't for…

I honestly feel that if it wasn't for Mybudget we would be floundering in a multitude of debt, we can no longer stress out, as we know that all our bills re paid on time, and the staff are only too willing to answer any queries we have. Thank you from the bottom of my heart for all that you done Diane

5 July 2020
Unprompted review
MyBudget logo

Reply from MyBudget

Hi Diane,

Thank you so much for your review. It is our absolute pleasure to be able help you manage your money and we are so glad to hear about the difference we have been able to make in your life!

Kind regards, Peter - MyBudget.

Rated 5 out of 5 stars

I was struggling to pay my old debts…

I was struggling to pay my old debts and regular bills on time. I was harassed by debt collectors constantly. Somehow, I always avoided them, but I had to make a better lifestyle choice for myself and my children. I was visiting family members in Adelaide and saw an advertisement about Mybudget on TV. I liked the advertisement. To me, I knew Mybudget is the help and support I needed to change my lifestyle and happiness, be stress free. I made the right decision to join Mybudget. I am now currently a happy person enjoying my life. Thank you to all staff at Mybudget, always happy, trusting cheery voice that make me feel secure financially and emotionally a better person, and I feel like a part of Mybudget family.

16 August 2019
Unprompted review
MyBudget logo

Reply from MyBudget

Thanks Eileen,
It takes bravery to make some tough choices and build a better lifestyle the way that you have. Good on you. We are so glad that we could help you become more financially secure. It's great having you as part of the MyBudget family.
Regards, Alex - MyBudget

Rated 3 out of 5 stars

I felt very positiveafter the initial…

I felt very positiveafter the initial meeting however things have changed. it took a while to get correct funds transferred into the correct accounts, we had to re add things that had been included during first meeting yet not transferred to the budget. I'm a little disappointed that we don't have one person looking after our budget. We get responses from at least 4 different people.

28 December 2018
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing company which I would recommend to everyone!

I cannot speak highly enough of MyBudget! The service has always been exemplary and we would not have gone so far without them! With their help we were able to save for our wedding, get a new car and now in the process of buying our first home!
Before joining MyBudget everything was just overwhelming! Bills, payments you name it and it was stressful! Now we don't have to worry! Our bills are always on time and we can actually save money!
I would definitely say to anyone who wants to get somewhere, join MyBudget!

28 April 2016
Unprompted review
Rated 5 out of 5 stars

excellent service always :-)

Since being with mybudget for the last couple of years we have never been better off. We have been able to save money, we never have to worry about our bills being paid on time anymore, and we have been in a much better financial position to purchase items that ordinarily we would in the past have gone without because we could never find the extra funds.Do yourself the biggest favour, join mybudget now.

27 April 2016
Unprompted review
Rated 5 out of 5 stars

Can change your life, and in many cases save it.

My wife and I are open about our inability to stick to a budget. We both have strong earning ability, but could never save anything from our paychecks. This got exponentially worse as our children came along.

I was suspicious of mybudget, as they promised a fix to all ours problems and it seemed to good to be true. "How much will this cost me?" was the big question I wanted answered.

While it seems they are not cheap ($46/week) and initial thoughts are "that's a lot of money just to make a budget up", we have not once noticed the fee, as the money we have saved from prioritising our bills, keeping money for quarterly's, planned events, kids fees etc. far outweighs the cost. You always know what money you have to spend and can make decisions based on that figure.
They also helped us re-finance all our loans to cut out a huge amount of money we were throwing away.
We now have a structured monthly savings, no bill stress, ahead in our loan repayments and all with very minimal change in our day to day lives.

Mybudget is perfect for those of us who struggle with keeping to budgets, or struggle to even make a budget. We don't see ourselves ever leaving.

27 April 2016
Unprompted review
Rated 5 out of 5 stars

start a stress free life

in just under a year I have been with MB I live stress free from money issues, all bills paid on time, savings happening, and my car nearly all paid.
I would (and do) recommend MB to everyone I talk to. If you are thinking about money stress stop and just join MB.

27 April 2016
Unprompted review

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