MyBudget Reviews 

1,578
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and understanding approach, making interactions pleasant and supportive. Many people highlight the service's ability to alleviate financial stress, consolidate debts, and teach better money habits, leading to improved financial well-being and peace of mind. Reviewers frequently report receiving 100% service, appreciating the team's dedication to finding effective solutions and customising plans to achieve financial goals. The overall value for money is often seen as excellent, with many feeling the service is worth the investment due to significant savings and a clear path to financial stability.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often describing it as amazing, high quality, and five-star.... See more

Customer service

Customers had positive experiences with customer service, consistently praising the kindness, helpfulness,... See more

Value for money

Customers consistently note positive experiences with value for money, often describing the service as "money... See more

Price

Consumers find price to be ambiguous, with some expressing concerns about fees being too high or slightly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MyBudget is the best thing I have done for myself in years! The transition was slightly uncomfortable for a little while, but with supportive and very helpful phone calls with Jon and Cass i made the... See more

Company replied

Rated 5 out of 5 stars

Jon Absolutely amazing how he has helped achieve my inquiries and rectify my questions very helpful and given me reassuring that everything is all running correctly thanks feel so much in peace an... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t thank MyBudget enough. They completely turned my financial situation around. Before I joined, I was constantly stressed about money and didn’t know how I was ever going to get on... See more

Company replied

Rated 5 out of 5 stars

My wife and I are just starting with my budget. We had some issues with payments on correct days due to bank changes etc. Being a FIFO worker with multiple different pays made things even harder. My B... See more

Company replied


Company details

  1. #12 of 19 best companies in Financial Consultant
  2. #3 of 13 best companies in Alternative Financial Service
  3. #1 of 1 best companies in Insolvency Service

Written by the company

MyBudget is Australia’s largest personal budgeting specialist. Since 1999, MyBudget has assisted more than 130,000 Australians live a life free from money worries and achieve their financial goals. MyBudget has helped Australians clear their debt, pay their bills on time and save money for the future.

Live your life without having to worry about money.

Written by the company

Pay your bills on time, have savings in the bank and achieve your financial goals faster!
1300 300 922 | Call now to request a FREE, no obligation consultation.

Book Your Free Phone Consultation Today

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.
“We’ve had the confidence to go and buy our first investment property and we’ve also purchased a camper trailer, which means we can go away more with the kids on the weekends. It’s just given us the confidence that we’ve got the money there to do the things we’ve always wanted to do.” - MyBudget Clients, Bec and Jarrad

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,578)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have been using my budget for years…

Have been using my budget for years works well for me as a busy shift worker

17 July 2025
MyBudget logo

Reply from MyBudget

Thank you for sharing your experience Jenni,

We're thrilled to know our service works well for you and your lifestyle. Thank you for taking the time to leave us a review.

Warm regards,
Dominique and the MyBudget Team

Rated 4 out of 5 stars

Always ready to help and go the extra…

Always ready to help and go the extra mile in service

16 July 2025
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Reply from MyBudget

Thank you so much for your kind words,

It really means a lot to us to know you're happy with our service and our team is here to support you.

Thanks again,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

Absolute excellence!!!

Always so helpful and give their customers the feeling like they actually want the best for them. Highly recommended.

16 July 2025
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Reply from MyBudget

This is the highest praise we could receive Gabrielle!

Thank you for sharing your experience, what you have describe is exactly what we strive for every single day.

Thanks again,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

This has been the best decision we have…

This has been the best decision we have have ever made. My budget are absolute legends.

15 July 2025
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Reply from MyBudget

Wow thank you for such kind words!

Your review has truly made our day. It means the world to us knowing we have made such a difference in your life. You're the legend!

Thanks again for your recommendation,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

My Budget has taken away all our…

My Budget has taken away all our financial stress.

18 July 2025
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Reply from MyBudget

Thank you for sharing Bec,

Hearing that we have been able to take away your financial stress is the greatest compliment we could receive.

It's exactly why we do what we do, and we're so proud to have helped you achieve that incredible sense of relief.

Thanks again for your trust,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

MyBudget has changed my life

MyBudget has changed my life. The staff are always so helpful and polite, and it really takes all the stress out of managing one's finances. I would recommend this service to anyone.

13 July 2025
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Reply from MyBudget

Thank you for taking the time to share your experience and write such a heartfelt review, Brian,

I couldn't contain my excitement reading your review and knowing we've made such a positive impact in your life, it's simply incredible.

I will personally make sure to pass on your feedback to our wider Client Services team as I'm sure it will put a smile on their faces too!

Thanks again,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

TEN STAR RATING!

Professional financial planning organisation providing 5-star support, service and advice. My credit rating is exemplary! Financial benefits far outweigh the minimal cost.

26 December 2024
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Reply from MyBudget

Wow ten star rating! What an honour! Thank you so much for the fantastic rating, Lyndal, we truly appreciate it.

It's so great to hear about your excellent credit rating also, great news.

Here's to continuing to kick goals for many months and years to come!

Thanks,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

I have been with my budget for almost…

I have been with my budget for almost ten year’s and will never go back they really do care not just about helping financially but also they care about the clients nothing is ever a problem they go over and beyond to do the best they can for me

9 July 2025
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Reply from MyBudget

Thank you so much for your kind words and thoughtful review, Debbie,

We're truly grateful to know you've felt the care and support from our team throughout all these years, that's exactly what we aim for every one of our clients!

We're excited to see what the next 10 years together will bring!

Thanks,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

I have been working with MyBudget for more than 10 years

I have been working with MyBudget for over 10 years now, and I have always found Tammy and her team to be consummate professionals. MyBudget can be trusted if you need help with managing your budget and getting out of debt. I have no hesitation in recommending MyBudget.

7 August 2025
Unprompted review
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Reply from MyBudget

We very much appreciate you taking the time to leave such an amazing review Anthony - what you said just made our day!

Thank you for trusting and recommending us, it really means a lot to us.

We look forward to continue to work together for many more years to come!

Thanks,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

They take a load of my mind and if…

They take a load of my mind and if there is a problem it’s not a problem for them to assist.

9 July 2025
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Reply from MyBudget

Thank you so much for your lovely feedback, Mark!

We’re so glad to hear that we’ve been able to give you peace of mind when it comes to your finances, that’s exactly what we’re here for.

You’ve got our team behind you every step of the way!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Honestly MyBudget changed so much for…

Honestly MyBudget changed so much for me. My husband and I were always stressed and unsure how to budget. They taught us the fundamentals of budgeting and without them I couldn’t be able to buy our first home. Highly recommended

29 July 2025
Unprompted review
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Reply from MyBudget

Thank you so much for sharing your story, Seraiah!

We’re thrilled to hear how we have helped you and your husband feel less stressed and more confident with your finances.

Learning the fundamentals of budgeting can make such a big difference, and we’re so proud to have played a part in helping you achieve something as special as buying your first home.

Congratulations on this amazing milestone!

We’re so happy for you both and we cannot wait to see what else we can achieve together.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

It changed my life.

Before my budget, I didn’t know how to make ends meet. I couldn’t pay my bills on time. I had debt so deep I didn’t know how I was gonna crawl out of it my friend got me onto my budget and it was the best thing that I’ve done. I paid off so much debt I took my kids on holidays. I had savings. I got my life back. I recommend it to everybody.

30 November 2024
Unprompted review
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Reply from MyBudget

Thank you for sharing your incredible journey with us, Pamela!

We’re so happy to hear how we have helped you turn things around, from paying off debt, building savings, and even creating amazing memories with your kids.

Stories like yours inspire us every day, and we’re so proud to have been part of your journey.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

We have been with My Budget for quite a…

We have been with My Budget for quite a few years and find My Budget is helping us pay our bills on time and we have no problems with paying any of our bills thank you

27 June 2025
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Reply from MyBudget

Thank you for sharing this!

We’re so glad to hear we have been able to make a positive difference in keeping your bills on track.

We truly value your continued trust and support over the years. Here is to the many more to come!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Always helpful and informative to make…

Always helpful and informative to make the process easier

18 June 2025
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Reply from MyBudget

Thank you for your kind words, Kristy!

We’re so glad we can make things easier and be there to support you along your financial journey.

Warmly,
Maddy and the MyBudget Team

Rated 4 out of 5 stars

Eugene

Eugene! We were about to close our account - until we spoke to Eugene.

Eugene took the time we needed to voice our concerns, he then addressed each one of them individually until we became more comfortable with the process and how to achieve our goals.

Eugene gave practical advice as to where to focus our attention (money) to get rid of our debt quicker, and he was able to forecast a timeline as to when we would be in a better position monetarily - something to aim for that is achievable.

Our issues have mostly been around carrying a fair bit of debt. Eugene highlighted the fact that we needed to do some tidying up of our affairs before we could reap the rewards, so to speak. This is where we're at, right now.

It's great to be able to pick up the phone and speak to a human about our financial worries, and we end each phone call with a better understanding of how the process works.

Now, as Eugene put it, we 'babysit' our budget and leave the heavy lifting to MB.

While this review is about Eugene, I would also like to mention that Ben has been just as helpful in the past.

We walk a cobble-stoned path today, we will walk smoother paths in the near future.

Thank you
Mark and Sandi

16 July 2025
Unprompted review
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Reply from MyBudget

Wow – thank you for such a heartfelt review, Mark and Sandi!

We’re so glad Eugene took the time to really listen, address your concerns, and create a clear, achievable path forward.

It’s wonderful to hear that his practical advice has given you both direction and confidence.

It’s also great to know that both Eugene and Ben have made such a positive impact on your journey.

Keep “babysitting” that budget while we handle the heavy lifting , and remember we’re here to support you every step of the way.

You’re doing amazing, and we can’t wait to see you on that smoother path soon.

Thanks,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Best customer service

The best company to get financial budget assistance from! Each of their representatives are friendly, approachable, non-judgmental and treat each interaction with clear solutions in mind. Their app amd website are user-friendly and informative regarding past spending and how to/when you can achieve your next financial goal. I would recommend MyBudget to anyone.

17 July 2025
Unprompted review
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Reply from MyBudget

Thank you so much for your kind words and thoughtful review, Gren.

We're truly grateful to be part of your financial journey and are so pleased to hear that you've felt supported and understood by our team.

It's wonderful to know that you're finding our app and website helpful in reaching your goals.

We’re here for you every step of the way, and we’re excited to see what you achieve next!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Forever Grateful

To be able to think clearly and know that someone like MyBudget had our back when we felt like we were drowning in constant bills and debt. The experience has helped us regain confidence and stability to move forward with our financial goals.

14 July 2025
Unprompted review
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Reply from MyBudget

Thank you so much for your beautiful words!

We're incredibly moved to hear how much we have helped you along your journey.

Knowing that we’ve been able to support you in regaining clarity, confidence, and stability means everything to us.

We’ve always got your back, and we’re so proud to be part of your financial journey.

Here’s to achieving mores goals moving forward!

Thanks,
Maddy and the MyBudget Team

Rated 4 out of 5 stars

Really great at getting us out of the…

Really great at getting us out of the shit. Couldn’t believe how simple it was. However, now our financial situation has changed, there is no ongoing/follow up support to help with what we can do (now we have paid off all our debt) with improving our financial position even further. Surely even one follow up appointment once a year wouldn’t be too difficult - $60+ a week needs to go towards something.

12 June 2025
MyBudget logo

Reply from MyBudget

Thanks so much for taking the time to share this feedback, Julie, it really means a lot to us.

We’re so glad we could help you through that tough patch and support you in paying off your debt. That’s a huge achievement, and you should be really proud!

While we don’t currently offer scheduled follow-up appointments, we’re always just a phone call away.

If you ever have time to sit down and chat, we can absolutely do a full budget review over the phone to explore what’s next and how to keep improving your financial position.

It might not be a set appointment, but when you call in, our team is ready to deep dive into your budget and see how we can best support you moving forward.

As we are currently set up as an inbound call centre, we don’t have the capacity to offer outbound calls at this stage. However, we truly appreciate your feedback and will be sure to pass it on as we’re always looking for ways to improve our service.

Feel free to give us a call on 1300 300 922, if you wish to provide extra feedback or have a chat about your goals moving forward!

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

My Budget is changing my life

The whole my budget team have been so wonderful from the get go. They have helped me manage my budget, work towards paying off debt, and for the first time in my life, I can afford the things I need to achieve my goals, which I could have never imagined being the case. Today I had a wonderful phone call with a team member named Jon. He helped me to fit in an unexpected ongoing expense, and looked for innovative ways to adjust my budget so that it is as healthy as it can be. At the same time, he validated the importance and emotion behind my payments, and gosh did he make me laugh! He made what can be a very stressful situation into a fun and hopeful hour on the phone. Thanks Jon! And thank you my budget, as this service is changing my life

11 July 2025
Unprompted review
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Reply from MyBudget

Wow! Thank you so much for sharing this beautiful feedback.

We’re truly honoured to be part of your journey, and it means the world to hear that it is making such a positive impact on your life.

It sounds like Jon was incredible on your recent call, we're so glad he helped you feel supported and hopeful.

Managing money can be overwhelming, but you're doing an amazing job, and we’re so proud to walk alongside you as you work toward your goals.

Thank you again for sharing your experience with us, and keep up the great work!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Tahlia was very helpful and explained…

Tahlia was very helpful and explained everything in a really understanding manner an made it very re assuring that my budget is on the right track. 10 / 10 for her guys

11 July 2025
Unprompted review
MyBudget logo

Reply from MyBudget

This is fantastic feedback, David!

We’re thrilled to hear that Tahlia was so helpful and made you feel reassured about your budget.

She’s an absolute star, and we are so glad you had the chance to experience the care and passion she has!

We cannot wait to continue this journey with you.

Thank you,
Maddy and the MyBudget Team

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