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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful presentation, excellent paper, and vibrant illustrations. Many people found the ordering process simple and hassle-free, appreciating the ease of personalization and the timely, well-packaged delivery. However, some people were dissatisfied with the user experience, mentioning issues with tracking, unexpected delivery delays, or receiving incorrect orders. A few other people also felt that the content of some books was poorly written or contained confusing American grammar, and that the personalization options for character appearance varied inconsistently.

What people talk about most

Product

Customers consistently note positive experiences with product quality and personalization. Many reviewers... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of the books,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and simplicity. Many reviewers... See more

User experience

People report ambiguous experiences with the user experience. Many customers found the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From moment I ordered the whole process was so simple and hassle free. Updates were available to see of what stage book was at wheter it was printing, or binding or shipping. It was very quick process... See more

Company replied

Rated 5 out of 5 stars

I got my two grandchildren a book each for Christmas, the books are so beautiful, they Children absolutely love reading them and were amazed to find their names in the story. I made the mistake, I d... See more

Company replied

Rated 5 out of 5 stars

I ordered 3 books and they are fantastic! The stories of the ones I chose are just brilliant and It was lovely to read them. They feature 3 on my youngest Grandchildren, all siblings, and their names... See more

Company replied

Rated 5 out of 5 stars

Very good quality for a reasonable price when done on a 241 deal The names were transposed correctly, the stories longer than I thought they would've been so many more pages than I expected, and the... See more

Company replied


Company details

  1. Childrens Book Store
  2. Baby Store
  3. Children's Store

About My Best Book

Written by the company

📚 Personalised Children's Books 📚

Explore together as a family, with your children as the stars of their own adventure. Along with their name, you personalise their skin tone, hair colour and hair style, and other features depending on the book. The books are be ordered online with ease, exciting to read and are a great keepsake

🤩 A Unique Gift for Unique Children 🤩

Our large range of different adventures means you will be able to find the perfect book for your loved one. For the youngest reader, there are books about a trip in the forest and learning colours outside. Older children can explore the Land of Dinosaurs, an underwater odyssey or a quest to help the Winter Queen’s magical lantern glow bright again! br>

Books to help with the big life transitions for a child are also available. It could be that your little hero does not want to say goodbye to their pacifier, they need a good bedtime routine or are soon starting school. Written by a child psychologist, these books aim to provide guidelines and helpful tips to ease the stress of these big changes.

We are very happy to hear from our customers and are always ready to help find the perfect book for your child.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

846 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful book

Beautiful book, arrived safely and well packaged.

10 December 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Fantastic! Thank you for your review, Julie.

Rated 5 out of 5 stars

Individual

Such a great idea that is so different and individual

23 December 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Lovely! Thank you so much for your review, Stephen.

Rated 4 out of 5 stars

Had a problem with my original…

Had a problem with my original purchase, this was dealt with quickly and efficiently.
Would use this company again

19 December 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Thank you very much for your feedback and review, Linda.

Rated 5 out of 5 stars

For a football fanatic

Can't wait to see my grandson s face when he sees this on Christmas day

20 December 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Amazing! How exciting :) Thank you for your review, Julie.

Rated 5 out of 5 stars

Very pleased with this delightful…

Very pleased with this delightful personalised book which I bought as a gift for my granddaughter. It's my first time using My Best Book and I was very pleased with the service and communication on the progress of my order and the quality of the book itself. I would recommend this company.

30 November 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Wonderful to hear :) Thank you for your lovely review, Linda.

Rated 5 out of 5 stars

Great Service

Lovely books with lovely illustrations and stories

1 December 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Lovely review! Thank you so much, Zara.

Rated 4 out of 5 stars

you would have got a 5 star but the…

you would have got a 5 star but the frozen book lacked some customization options that the rest had. also the back of the books having big plastered advertisment on them didnt look great maybe a smaller logo in a corner.

17 December 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Thank you very much for your feedback, Robert. We hope that you will consider us again in the future for a present. Perhaps, we will be able to take your experience to a full 5 stars.

Rated 5 out of 5 stars

Such a wonderful book

Such a wonderful book, Very lovely personalised book. Good story and the print is high quality

Delighted with the book and I'm sure my grandsons will be too.

2 December 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Amazing to hear! Thank you so much for your lovely review, Harriet.

Rated 5 out of 5 stars

Recommended by a former teacher!

Such a great selection, I changed my mind several times. Then I realised there are birthdays as well as Christmas! As a former primary school teacher I was a bit anxious about the quality of the stories. I needn't have worried as both the books I ordered are delightful. My granddaughters are going to love them!

13 December 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Wow! Fantastic. Thank you very much for your wonderful review.

Rated 1 out of 5 stars

Not received goods

Ordered santa letters for my grandchildren on 27/11/24.
It is now 13/12/24 and still not received them.
Contacted company on 12/12/24 who have said they will reprint and send again but i cannot see these coming by Christmas now, which is the whole point of santa letters.

Update. The stock answer of "It's Christmas" simply isn't good enough the original order was placed pm 27th November giving plenty of time. The reprint you promised has yet again not arrived and it is now the 23rd December. So I will not be getting this in time for Christmas which is the whole point of santa letters. Simply not good enough. I wish a refund on this order as it is now not fit for purpose.

13 December 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Thank you for your review, Wayne.

We deeply apologise that this has been your experience with us. This extremely busy period, leading up to Christmas, provides us with lots of challenges, while we strive to give our customers the best experience. Sadly, the shipping process means that your experience has not lived up to our high standards that we set for our customers.

We will always do our best to ensure that orders are delivered as soon as possible. In instances where this does not happen, we will happily resolve the issue with customers. I know that we have corresponded on email. However, if there is anything further you would like to discuss, please do not hesitate to contact me again.

Best Wishes,
Dan.

Rated 3 out of 5 stars

The story telling was poor

The book was well made of quality materials, nice printing and pictures. However I did not enjoy or like the story and won’t be giving it my granddaughter for Christmas. I wasn’t aware that it would be a translation and it didn’t translate well.

12 December 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Thank you for your review, Joanne. I am very sorry to hear that you are dissatisfied with your order.

A full preview of every book can be read on our website before ordering. Please contact us on info@mybestbook.com, so that we can resolve your issue.

Best wishes,
Dan.

Rated 5 out of 5 stars

Excellent quality book.”

Excellent quality paper, A4 size and great service arriving in good time for Christmas.
Granddaughter will love this.

3 December 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Perfect! Thank you for taking the time to review us, Mrs. Hargreaves.

Rated 5 out of 5 stars

Lovely books

Lovely books! I didn't give my grandchildren one last year, they were very disappointed! So made sure I ordered them one this year.

10 December 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Amazing to hear! Thank you so much for kindly reviewing us, Rajni.

Rated 5 out of 5 stars

Wow what an awesome book ,great story…

Wow what an awesome book ,great story with the boys names on every page, really well put together , will definitely buy more books for the kids ,10 out of 10

3 December 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Amazing to hear! Thank you so much for being a lovely customer and kindly reviewing us, Scott.

Rated 5 out of 5 stars

Really Happy

The book arrived perfectly in time for Christmas, it's amazing quality and I know my kid will love it.

1 December 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Woohoo! We really appreciate your lovely review, Jessica. Thank you.

Rated 5 out of 5 stars

Absolutely love this book

Absolutely love this book. So excited to give to my boys at Christmas. It’s so much more detailed than I expected and longer but it’ll last for ages.

1 December 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Amazing to hear! Thank you so much for kindly reviewing us, Amy.

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