Autoguard is experiencing a computer problem that has kept my completed repaired car waiting to be paid for 4 days now. Up to this point, their service had been excellent. The amount of coverage they... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I think first, when calling, do NOT use a spoofed phone number. I tend not to answer them. Next, when Your company rep tells me that "Finance will contact me about a reimbursement", I expect them to... See more
Company replied
I agree that your company has a lot to offer, but after thinking about it, I can't in good conscience agree with paying $183.00 each month for the policy. I won't have it, PERIOD! I have a car payment... See more
Company replied
My husband and I have had great explanation on what can't be paid for with our premium policy and what can't be done about payment terminals being down while our car sits in the shop ready with no pa... See more
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Company details
Written by the company
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you. Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment. What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care. From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way. With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership. Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road.
Contact info
555 Anton Boulevard, Suite 150, 92626, Costa Mesa, United States
- 1-800-867-7908
- info@myautoguard.com
- myautoguard.com
3.3
Average
243 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Continuity and follow up.
I think first, when calling, do NOT use a spoofed phone number. I tend not to answer them. Next, when Your company rep tells me that "Finance will contact me about a reimbursement", I expect them to. Of course, when I upgraded, that reimbursement I expected in February will no longer be paid, despite it occurring under the old plan. Finally, when a rep tells me that someone will contact me about double payments, and I submit proof of that payment, I expect a call back.
21 April 2026
Reply from MyAutoGuard
Thank you for your detailed feedback—we appreciate you bringing these concerns to our attention.
We understand the importance of consistent communication, especially when it comes to reimbursements and billing matters. Expectations set by our team should always be followed through, and we regret any breakdown in that process.
Please reach out to us so we can assist you directly and provide clarity.
Thank you again for your feedback as we continue working to improve the customer experience.
Reply from MyAutoGuard
Hello,
Thank you for taking the time to share your experience. We are glad to know all your questions were answered thoroughly.
Kindly,
MyAutoGuard
Reply from MyAutoGuard
Hello,
Thank you for bringing this to our attention. A representative from our billing department will reach out to assist in this matter. We apologize for any inconvenience.
Kindly,
MyAutoGuard
What went wrong was from the beginning…
What went wrong was from the beginning when I searched for extended warranty and they kinds of kept me on the call until they sold me the policy to start.. however, I was concerned about the timing of policy and possible future car repairs which I was concerned with being my bad luck and being sabotaged prior car repairs and caused other problems to occur to try to make me lose my vehicle and be forced to depend n rely on man NEVER WILL I RLY DEPEND ON ANYONE BUT ME AND MY CREDIT. I DONT LIKE THESE POLICIES BUT I WAS SORT OF COERCED INTO STARTING WHEN I KNEW I DIDNT HAVE 30 DAYS TO WAIT. NOW I WAS RAKEN FOR $25 $129.99 AND HAD TO CANCEL WHICH THEY DIDNT OFFER REFUND AND I SPECIFICALLY ASKED BEFORE GIVING APPROVAL IF I WAS ABLE TO CANCEL & REFUNDED FEES WHICH WAS WHAT SOLD ME IF FEES WERE REFUNDABLE AND THEY TRICKED ME INTO POLICY KNOWING THEY HAD ANOTHER FOOL AND NOW I'M HOMELESS WITHOUT A CAR AND THEY TOOK ME FOR $25 $129.99 .. I DONT LIKE THIS KIND OF BUSINESS
9 April 2026
Unprompted review
Reply from MyAutoGuard
Hello,
Thank you for the feedback. If a vehicle starts coverage with a repair already being required, it is considered pre-existing and not eligible for services. After the waiting period of 30 days and 1,000 miles, the vehicle is eligible for repairs. We understand that the waiting period doesn't meet your needs with a current repair. A refund of both the $25.00 and $129.99 will be issued, as the policy was active for less than 30 days. Please allow 7-10 business days for both amounts to reflect in the account.
We appreciate your initial interest in our services and hope to be able to have you under coverage in the future.
Kindly,
MyAutoGuard
great patience
I appreciated the concern expressed by your rep. He answered all my questions, without becoming impatient. He was also able to provide a great rate that kept me interest and made my decision easier.
9 April 2026
Reply from MyAutoGuard
Hello,
Thank you so much for your thoughtful review! Our team truly appreciate your kind words and are glad our team was able to answer all your questions.
Kindly,
MyAutoGuard
The repeated calls today to get first…
The repeated calls today to get first $55.99 payment that was setup on 04/08/2026, with the $25 fee to start it, so I guess proper communication within the company may be helpful !
22 April 2026
Reply from MyAutoGuard
Hello,
Thank you for the feedback. After reviewing the file, it does show that the first payment date was set for 4/22/2026. Please call (800)867-7908 for our billing department to assist in a resolution.
Kindly,
MyAutoGuard
Reply from MyAutoGuard
Hello,
Thank you for the kind review. We look forward to continuing the great service!
Kindly,
MyAutoGuard
Not sure yet just started will know in…
Not sure yet just started will know in the future
22 April 2026
Reply from MyAutoGuard
Hello,
Thank you for the review. Our team looks forward to providing you with excellent service!
Kindly,
MyAuto
Excellent service
Friendly customer service and helpful explanation of what was needed for me to understand all that is offered by Auto Guard.
12 April 2026
Reply from MyAutoGuard
Hello,
Thank you so much for your thoughtful review! Our team is happy to know proper service was given throughout your experience. We look forward to providing you with excellent service!
Kindly,
MyAutoGuard
Waiting to long on phone for customer…
Waiting to long on phone for customer service reps. Not auto ship contract docs when signed up?! must request??? D-.
20 April 2026
Reply from MyAutoGuard
Hello,
Thank you for bringing this matter to our attention. A copy of the service booklet has been emailed to you directly. We apologize for any inconvenience.
Kindly,
MyAutoGuard
Good Luck trying to cancel your policy with them!
Realized after i purchased a contract that my son has previously sold the vehicle that i tried to cover and called to cancel the policy and they conveniently drop calls, say they will get back to me and put me through the ringer to get to the cancellation division. This is not a professional or legit Company.
16 April 2026
Reply from MyAutoGuard
Hello,
Thank you for the review. After reviewing the matter, the policy has been reversed. Please allow 5-7 business days for the down payment to be funded back into your account. We apologize for any inconvenience and appreciate your initial interest in our services.
Kindly,
MyAutoGuard
Don't be so pushy
Don't be so pushy
Called from different phone number Everytime they called
19 April 2026
Reply from MyAutoGuard
Hello,
Thank you for the feedback. We do have multiple representatives within our company, hence the different points of outreach. If there is a preferred method of contact, please give us a call at (800)867-7908 and customer service should be able to provide a resolution.
Kindly,
MyAutoGuard
Because it's helpful for and my car…
Because it's helpful for and my car nice customer service they helped me lower my down payment to start the service so I'm happy and glad that I got what I wanted to be covered thank god. And thanks to the customer service that help me thank you
19 April 2026
Reply from MyAutoGuard
Hello,
Thank you so much for your kind words! We're really glad to hear that our team was able to assist you and make the process more manageable by lowering your down payment. It means a lot to know you're happy with your coverage and the service you received. Thanks again for choosing us!
Kindly,
MyAutoGuard
I appreciate the assistance the company…
I appreciate the assistance the company gave me in setting up my new account.
18 April 2026
Reply from MyAutoGuard
Hello,
Thank you for the kind review! Our team is glad to know your experience with onboarding was smooth and thorough. Thank you again for choosing our services!
Kindly,
MyAutoGuard
Reply from MyAutoGuard
Hello,
Thank you for the feedback. We are glad to know that our services meet your needs, both on coverage and budget. Our team looks forward to providing you with great service!
Kindly,
MyAutoGuard
Great working with FRANK n Claims He…
Great working with FRANK n Claims He was always straight with me no Lies told like the rest of the Loud Office workers Thank You Frank Thank W
20 April 2026
Reply from MyAutoGuard
Hello,
Thank you for the kind review! Our team will make sure to give Frank the recognition! Thank you again for choosing our services!
Kindly,
MyAutoGuard
It was an easy process with no high…
It was an easy process with no high pressure sales. Great value for the m money. Highly recommend!
18 April 2026
Reply from MyAutoGuard
Hello,
Thank you for sharing your onboarding experience. Our team is happy to know the process was smooth and the services match you financial means. Thank you again for choosing our services!
Kindly,
MyAutoGuard
Auto Guard is a complete scam
Auto Guard is a complete scam, don’t make the same mistake I did.
I filed a claim that fell clearly within the stated terms of my policy. It was denied.
I disputed the denial, and the reasons given were vague, speculative, and unconvincing. There was several emails exchanged.
When I tried to speak with someone directly about something this significant, I was told it was “impossible” to be connected with the relevant department; yet somehow, when they want to sell you a policy or collect a payment, a human is available immediately.
This is a company that is accessible when it benefits them and unreachable when it benefits you.
My advice: take that $129/month and put it into an ETF or a dedicated savings account. Build your own buffer. At least that money will actually be there when you need it.
Do your research, thoroughly, before signing up with any extended warranty company. Read the reviews. The warning signs are there if you look.
17 April 2026
Unprompted review
Reply from MyAutoGuard
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We take all claims and disputes seriously, and each claim is reviewed in accordance with the specific terms, conditions, and coverage outlined in the agreement. While we understand how frustrating a denied claim can be, decisions are based on those contract terms rather than speculation.
We also want to clarify that our customer support team is available to assist with questions, including claim-related concerns, and we regret if you felt you were unable to connect with the appropriate department. That is not the experience we aim to provide.
We would welcome the opportunity to review your claim and prior correspondence in detail to ensure everything was handled appropriately and to provide further clarity. Please contact us directly so we can assist you further.
Thank you for your feedback.
Nothing went wrong
Nothing went wrong. I'm waiting for the material to tell me just what is covered. Could you please send this information. Thank you for helping me cover my car.
15 April 2026
Reply from MyAutoGuard
Hello,
Thank you for reaching out. Our customer service team will send the digital booklet via email. We appreciate your patience.
Kindly,
MyAutoGuard
Stop lying to the customer
Stop lying to the customer, i tried to get my $25 dollars back they hang up on .
13 April 2026
Reply from MyAutoGuard
Hello,
Thank you for the review. After reviewing the file, it does show that an oil change was something of interest. Oil changes are done as reimbursement. Also, a maintenance claim cannot be submitted prior to the first monthly installment. If you would like to cancel the service, please email cancellations@myautoguard.com. We appreciate your initial interest in our services.
Kindly,
MyAutoGuard
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