Autoguard is experiencing a computer problem that has kept my completed repaired car waiting to be paid for 4 days now. Up to this point, their service had been excellent. The amount of coverage they... See more
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Review summary
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I think first, when calling, do NOT use a spoofed phone number. I tend not to answer them. Next, when Your company rep tells me that "Finance will contact me about a reimbursement", I expect them to... See more
Company replied
I agree that your company has a lot to offer, but after thinking about it, I can't in good conscience agree with paying $183.00 each month for the policy. I won't have it, PERIOD! I have a car payment... See more
Company replied
My husband and I have had great explanation on what can't be paid for with our premium policy and what can't be done about payment terminals being down while our car sits in the shop ready with no pa... See more
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Company details
Written by the company
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you. Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment. What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care. From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way. With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership. Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road.
Contact info
555 Anton Boulevard, Suite 150, 92626, Costa Mesa, United States
- 1-800-867-7908
- info@myautoguard.com
- myautoguard.com
3.3
Average
243 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from MyAutoGuard
We’re sorry to hear about your disappointment and appreciate the opportunity to respond.
After a thorough review, your claim was evaluated in accordance with the terms of your agreement and the supporting documentation available at the time of the claim. Based on that review, the claim was determined to involve a condition that did not qualify for coverage under the policy terms because you had more miles last year than you do this year at inception date and filed a claim after the wait period illustrates a pre existing condition.
Claim decisions are made using repair documentation, vehicle history, and other supporting records and are applied consistently to all customers. We understand this outcome may be frustrating, but we respectfully disagree with the implication that the claim was denied without cause.
If you would like to discuss the determination further, please contact us directly. We would be happy to review the decision with you.
I’m new to Autogard
I’m new to Autogard but hopefully will reap the benefits in the coming months.
25 June 2026
Reply from MyAutoGuard
Thank you for your 4-star review! We're excited to welcome you to the My Auto Guard family.
We appreciate the trust you've placed in us and look forward to providing you with the protection and peace of mind your coverage is designed to offer. If you ever have questions or need assistance, our team is here to help.
Thank you for choosing My Auto Guard!
You are left in the dark. No one knows anything while you have no car.
My husband and I have had great explanation on what can't be paid for with our premium policy and what can't be done about payment terminals being down while our car sits in the shop ready with no payment from Autoguard. The claims reps all speak condescending and customer service has to do their job and claims job which essentially what Autoguard can't do. This company cannot get their IT going to pay these car shops? We are frustrated. Our car is sitting at a shop right now We have rental car coverage but again there wasn't enough labor hrs in invoice to be accommodated. In the meantime we don't have our car, no answer from Autoguard. We are stuck with them right now. I would not recommend their company. Customer service department which is a separate department from their claims has really been the saving grace. I still wouldn't recommend company Try another.
24 June 2026
Unprompted review
Reply from MyAutoGuard
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you experienced during your claim and understand how stressful it can be to be without your vehicle. However your claim was paid so there is no wait on our end.
We appreciate your recognition of our Customer Service team and are pleased they were able to assist you throughout the process. We also acknowledge your concerns regarding communication and understand the importance of timely updates during a repair.
Your claim has been approved. We sincerely appreciate your patience while this matter was being completed.
Your feedback is valuable to us, and we are continually working to improve our claims process and communication. Thank you for giving us the opportunity to serve you, and we wish you many safe miles ahead.
This is my second review.I am still…
This is my second review.I am still having problems getting a refund.It's been three months since I have called.And called and called each time I get transferred to different departments, so I have started recording every conversation I have with oxcar, which is now autograud at first. They didn't even show me having an account even though I've been paying for 3 months. I emailed him 3 times they did reply back. Telling me they were going to rectify the situation. But I am still waiting. The initial problem was lack of details in starting a new policy from the one that I already had. They wanted me to drive my car. An additional 1000 miles, which I had already driven my car 1000 miles with the first policy. They did not explain this to me when I said that. I would gladly. Upgrade, even though I thought I already had the best posse that they offered. After I told them that I did not want to drive my car.An additional one thousand miles just leave me with the policy.I already have the sales agent at the time said he would check to see if they would wave the one thousand miles since I have already done so never heard back from him. So I called and asked for him, especially got him on the phone. He realised who I was and hung up on me, i am still pursuing a refund of $179 that they took out of my account. I no longer do autopay, because of this. It took 179 out, then they took 159 out. And then they took $49 out within 2 days. So be aware if they call you to renew what the better policy, make sure you get all the information to make an informed decision.
5 April 2026
Unprompted review
Reply from MyAutoGuard
We’re sorry to hear that your experience has not met your expectations and appreciate the opportunity to respond.
My Auto Guard is a separate company from Ox Car Care, although certain customer accounts transitioned to our administration. We understand that this transition may have created confusion, and we regret any frustration it caused.
Our records indicate that your concerns have been reviewed, and our team has communicated with you regarding your account and refund request. We also take allegations regarding customer service interactions seriously and will review them internally.
We strive to ensure customers receive clear information regarding coverage, eligibility requirements, billing, and policy changes before enrollment. If there are any remaining questions regarding your account, our management team remains available to assist you directly.
Thank you for your feedback.
Cause you kept trying to go in my…
Cause you kept trying to go in my account when there isn't any money there.
19 June 2026
Reply from MyAutoGuard
We’re sorry to hear about your frustration and appreciate the opportunity to clarify.
After reviewing your account, our records indicate that the payment attempts were made in accordance with the payment dates that were arranged and authorized by YOU. We understand that unexpected financial situations can arise, and we regret any inconvenience this may have caused.
If your payment schedule needs to be updated or you would like to discuss your account, our customer service team would be happy to assist you. Please contact us directly.
Thank you for your feedback.
The agent was exceptional in knowledge…
The agent was exceptional in knowledge of the company policies
25 June 2026
Reply from MyAutoGuard
Thank you for your outstanding 5-star review! We’re delighted to hear that our representative demonstrated exceptional knowledge of our coverage and company policies.
We take pride in ensuring our team is well-trained so customers receive accurate information and excellent service. Your kind words mean a great deal to us.
Thank you for choosing My Auto Guard!
No communication !
25 June 2026
Reply from MyAutoGuard
We’re sorry to see your review and appreciate the opportunity to respond.
After reviewing your account, our records indicate that our team has communicated with you on multiple occasions regarding your concerns, daily almost. We regret if those interactions did not meet your expectations or if you felt additional follow-up was needed.
Providing responsive customer service is important to us, and we remain committed to assisting you. If there are any outstanding questions or unresolved issues, please contact us directly, and we will be happy to help.
Thank you for your feedback.
Reply from MyAutoGuard
Thank you for your feedback. We're glad to hear that nothing went wrong during your experience with us, though we're sorry we didn't earn a higher rating.
We continually strive to provide exceptional service and would appreciate the opportunity to learn what we could have done to make your experience a 5-star one. If you have any suggestions, we'd love to hear from you.
Thank you for choosing My Auto Guard.
They give you a good sales pitch that…
They give you a good sales pitch that contains a lot of untrith state,emys that they don't follow up on. They sre not responsive or slow to respond .to requests.
22 May 2026
Reply from MyAutoGuard
We’re sorry to hear that your experience did not meet your expectations and appreciate the opportunity to respond.
We respectfully disagree with the suggestion that our team provides misleading information. Our representatives review coverage, pricing, and plan terms during enrollment, and the complete agreement is provided to customers for their review.
We do recognize your concerns regarding responsiveness and understand how important timely communication is. We are continually working to improve our response times and customer experience.
We would welcome the opportunity to review your concerns and address any outstanding issues. Please contact us directly , and a member of our team will be happy to assist you.
Reply from MyAutoGuard
We respectfully disagree with this statement and take allegations of fraud very seriously. Maybe you are unaware what fraud actually is?
My Auto Guard is a legitimate company that provides vehicle protection plans and customer support in accordance with the terms of our agreements. We are committed to transparency, ethical business practices, and assisting our customers professionally.
If you have concerns regarding your account or believe there has been a misunderstanding, we welcome the opportunity to review the matter and work toward a resolution. Please contact us directly so we can assist you further
I canceled the next day and you guys…
I canceled the next day and you guys keep bugging me. Stop
20 June 2026
Reply from MyAutoGuard
We’re sorry to hear about your concerns and appreciate the opportunity to respond.
After reviewing our records, we were unable to locate a cancellation request submitted the day after enrollment. Our records indicate your policy remains active. If your intention is to cancel your coverage, we would be happy to assist you and ensure your request is handled promptly in accordance with the terms of your agreement.
We also apologize if any follow-up communications were unwelcome. Please contact us directly, and our team will review your account and assist with your request.
Thank you for bringing this to our attention.
Everything thing was not put in voice correctly 😞
Everything thing was not put in voice very well.And was very non understanding when I asked "Excuse me"I didn't hear you
20 June 2026
Reply from MyAutoGuard
We’re sorry to hear that you had difficulty hearing and understanding our representative. Clear communication is very important to us, and we regret that your experience did not meet your expectations.
We appreciate you bringing this to our attention and will use your feedback to help improve our customer interactions. If you still have questions about your coverage or would like us to review your account, please contact us directly. We would be happy to assist you.
Thank you for your feedback.
MyAutoGuard's service contract saved me…
MyAutoGuard's service contract saved me a fortune on repairs. Their in-house team is responsive and caring.
4 June 2026
Unprompted review
Reply from MyAutoGuard
Thank you for your fantastic 5-star review! We're thrilled to hear that your My Auto Guard service contract helped save you a significant amount on repair costs.
It's also wonderful to know our in-house team provided the responsive and caring service we strive to deliver every day. Feedback like yours reinforces our commitment to helping customers when they need us most.
Thank you for choosing My Auto Guard and for placing your trust in us!
Reply from MyAutoGuard
Thank you for your 5-star review! We're glad to hear things are off to a great start.
We appreciate your trust and understand that the true value of your coverage is demonstrated when you need it most. Our team is here to support you every step of the way.
Thank you for choosing My Auto Guard, and we look forward to continuing to earn your confidence!
No working phone numbers to file a…
No working phone numbers to file a claim or customer service. I believe this is a scam or fraudulent company
24 June 2026
Unprompted review
Reply from MyAutoGuard
We’re sorry to hear about your experience and respectfully disagree with this characterization. But i believe you must be calling the wrong numbers or wrong company entirely cause our phones ring all day long, so check your info before writing a misleading review with accurate information.
My Auto Guard is a legitimate company with an active customer service and claims department available to assist our customers. We have verified that our phone lines are operational, and many customers successfully contact us each day.
If you experienced difficulty reaching us, we sincerely apologize and would appreciate the opportunity to assist you. Please contact us, and we will be happy to help with your claim or any questions regarding your coverage.
Thank you for your feedback.
No one would help
No one would help. Was promised phone calls back. Never happened. Tried to cancel. Won't allow it.
22 June 2026
Reply from MyAutoGuard
We’re sorry to hear about your experience and appreciate the opportunity to respond. We have had several agents reach out to you with no success on your end.
We take customer service and communication seriously and regret if your experience did not meet expectations. We also want to clarify that customers are not prevented from canceling their coverage; cancellation requests are processed according to the terms and procedures outlined in the agreement.
We understand your frustration regarding follow-up communication and would welcome the opportunity to review your account and address any unresolved concerns.
Please contact us directly so we can assist further. Thank you for your feedback.
The experience on this phone was good, we will see when my car needs attention.
The person I talked to on the phone was good, answered all my questions and explained everything.. now we will see when my car needs to go to the shop. That’s the real test on the warranty, that I pay little or no out of pocket money.
22 June 2026
Reply from MyAutoGuard
Thank you for your 4-star review! We’re glad to hear our representative was able to answer your questions and clearly explain your coverage options.
We understand that the true value of any coverage plan is demonstrated when it’s needed most. Our goal is to provide peace of mind and support when unexpected repairs arise, and we’re committed to assisting our customers throughout the claims process.
We appreciate your trust and thank you for choosing My Auto Guard!
Very good service explained policy to…
Very good service explained policy to the t was very pleased
22 June 2026
Reply from MyAutoGuard
Thank you for your 5-star review! We’re delighted to hear that our team took the time to explain your policy thoroughly and that you were pleased with the service you received.
Making sure our customers understand their coverage is extremely important to us, and we truly appreciate your kind words and support.
Thank you for choosing My Auto Guard!
I canceled my policy and was told to…
I canceled my policy and was told to wait for an email I never received and now I’m getting withdrawals taken out of my account for something I clearly stated I don’t want!!!! Not happy one bit!
8 June 2026
Reply from MyAutoGuard
We’re sorry to hear about your frustration and appreciate the opportunity to address your concerns.
Our records indicate that your policy has been canceled. We understand how concerning it can be to believe charges are continuing after a cancellation request, and we would like to ensure there is no confusion regarding the status of your account or any pending transactions.
If you have questions regarding billing, cancellation confirmation, or refund status, please contact us directly so we can review your account and provide clarification.
We appreciate your feedback and the opportunity to assist you
Reply from MyAutoGuard
Thank you for your 5-star review! We’re thrilled to hear that the representative you spoke with provided such a great experience.
Our team works hard to deliver outstanding service, and it’s wonderful to know that their efforts made a positive impression.
We truly appreciate your support and thank you for choosing My Auto Guard!
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