AddMile Reviews 151

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company. Many customers find the app genuinely helpful, providing clear, detailed, and insightful guidance for personal growth and self-improvement. They appreciate the personalized approach, the structured frameworks, and the real-time coaching from certified professionals, which makes them feel supported and understood. The app's features, such as the journey tracker and mentor chat, are highlighted for their ease of use and effectiveness in helping users manage insecurities, gain confidence, and track their progress. However, some people were dissatisfied with billing practices, reporting charges for services they did not use or agree to. These customers found the payment processes unclear and felt that their concerns regarding these charges were met with vague or dismissive responses.

What people talk about most

User experience

People report positive experiences with user experience, finding it personal, practical, and supportive,... See more

Application

Reviewers mention positive feedback about the app, with many finding it genuinely helpful and effective for... See more

Payment

Customers consistently note negative experiences with payment, often reporting charges for services they did... See more

Staff

Customers had positive experiences with staff, finding them helpful and supportive. Reviewers felt that... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers feeling they are investing in personal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My partner and I used to have trust issues, which created a lot of tension. This app gave me step by step tools to manage my insecurities. My partner has noticed this difference, we finally feel more... See more

Company replied

Rated 5 out of 5 stars

I realized that everything the spoke about applies to how I see myself and my fear of being criticized. It steams from inner work needing to be addressed - shadow work. Excellent

Company replied

Rated 5 out of 5 stars

The advice given from addmile is already helping me see clearly the right steps to reach my goal. Focus on yourself mixed with steadily and lightly re approach my ex to get back hopefully get back tog... See more

Company replied

Rated 5 out of 5 stars

The real, certified coaches make this app worth it. I feel like I’m investing in personal growth with someone who truly knows what they are doing.

Company replied


Company details

  1. Life Coach
  2. Career Coach

Written by the company

Personal Self-improvement coaching platform with premier educational content and expert chats


Contact info

4.1

Great

TrustScore 4 out of 5

151 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Scam. It’s 15 minutes worth of reading and crappy chat support. How is this information you can just Google supposed to be new helpful methods to cope etc

1 May 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Steven,
We are sorry to hear that the features we provided are not what you were looking for. Our materials were written by a team of certified coaches, and we aim towards making them not longer, but more efficient and easier to understand for common readers. Unfortunately, we can't agree that if the platform is not what you were searching for it should be called a scam, especially since you never fully experienced our chat feature.
Please do not hesitate to get back to us directly if any further assistance is needed.

Best regards,
AddMile Support Team

Rated 1 out of 5 stars

Thats a mess and scam.

Thats a scam. No support at all. Ther os only some material uploaded which can be read within 20 minutes. Chat takes several minutes to get an answer. I wanted some support regarding work life balance but it took my a lot of time for nothing. I was just waiting in the line to get some tips that I already know.

They also charged 50 euro although I was offerred a 7 day trial for 1 Euro. And they do not want to cancel immediately. I habe to wait for the cancellation. I expect that they will not do it.

9 May 2024
Unprompted review
AddMile logo

Reply from AddMile

Hello Karin!

Thank you for sharing the feedback, and we are sorry to hear about your experience with our product.
We focus on customer-oriented problem solutions so we would never allow ourselves to ignore your inquiry.

Our team of representatives aims towards the best customer experience, therefore you’ve already been contacted by our team with the update regarding the situation, and we are certain that it has been resolved.


Kind regards,
AddMile Support Team

Rated 1 out of 5 stars

Company is based in Cyprus

Company is based in Cyprus.

Suspected the therapists were AI, but they said they weren’t.

All reviews here cite the same therapists I had (how do the same therapists help so many people?).

Had my one-on-one zoom call for 30 minutes and received my “personal” growth plan. It was a copy & paste word doc.

Was advised to quit as the platform couldn’t help me.

They got their money from me. Mission accomplished.

If you’re struggling with mental health, this is NOT your app.

26 March 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend if you want to succeed

I signed up to AddMile recently to work on my goals and overcome procrastination and I've had amazing service from them - especially Julia and Daniela. Their coaching knowledge is top level, and their support is so helpful to stay on track with my progress. I highly recommend AddMile! 🌟🌟🌟🌟🌟

25 March 2024
Unprompted review
Rated 5 out of 5 stars

I just want to say a massive thank you…

I just want to say a massive thank you to Coach Olha. She was very kind and really cared about what I had to say. I have some anger issues that affect work. I'm not sure if I had to blow off some steam or if there was really a problem.

Nevertheless, I intend to keep working with Olha to see what’s really going on. Nothing but good stuff to share so far.

16 March 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Sonya,
Thank you for sharing your thoughts on our product. We highly value each customer's feedback and aim to provide you with the best experience possible.
Thank you for choosing us, we're excited to accompany you on your self-development journey!

Rated 5 out of 5 stars

Hightly recommend

Very happy with the coaching. The team is all the time there to give some advice or encouragement.
Hightly recomend to everybody that need some entourage and improve organisation.
Good feedback when you need it.

Maybe difficult to get in (i didnt have any difficulty)
But i can assure you that as soon as you are logged they answer you personally in matter of minutes.

Special thanks to Julia and Daniela

14 March 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Mauricio,
We are thrilled to hear about your positive experience with AddMile! Our representatives are determined to provide you with the best service possible.
Thank you for sharing your feedback and allowing us to grow.

Best regards,
AddMile Support Team

Rated 1 out of 5 stars

No support i want my refund!!!!

13 March 2024
Unprompted review
AddMile logo

Reply from AddMile

Hello!
Thank you for sharing the feedback, and we are sorry to hear about your experience with our product.
Our team of representatives aims towards the best customer experience, therefore you’ve already been contacted by our team with the update regarding the situation, and we are certain that it has been resolved.
Please do not hesitate to reach us directly at support@myaddmile.com if further assistance is needed.

Best regards,
AddMile Support Team

Rated 1 out of 5 stars

I can’t even sign up

I can’t even sign up. I picked the plan I want and then it gives me a blank page. I can’t even pay to get my plan. Can’t contact anyone or anything. Guess they don’t want my business.

11 March 2024
Unprompted review
AddMile logo

Reply from AddMile

Hello!
Thank you for sharing the feedback, and we are sorry to hear about your experience with our product.
Our team of representatives aims towards the best customer experience and we focus on customer-oriented problem solutions so we would never allow ourselves to ignore your inquiry.
We will gladly investigate this occasion and assist you in resolving any inconvenience.
Please do not hesitate to reach us directly at support@myaddmile.com and provide us with a screenshot of the sign-up issue you've encountered and we'll do our best to give you the most effective solution to your concern.

Kind regards,
AddMile Support Team

Rated 1 out of 5 stars

It's a scam.

It's a scam.

11 March 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Rayssa,
We are sorry to hear that the features we provided are not what you were looking for. Per our email conversation, we would love to provide you with all of the features included in your subscription. But, we can't agree that if the platform is not what you were searching for it should be called a scam.
Please do not hesitate to get back to us directly if any further assistance is needed.

Best regards,
AddMile Support Team

Rated 1 out of 5 stars

Signed up and was sent an email to…

Signed up and was sent an email to login, although I hadn't set or even been given a password, so requested to reset password. The email never came and all I have is the option to re-enter the information I've already done. Can't find a customer support contact and my trial finishes in 7 days.

Update - someone did get back to me but with the mishap and confusion concerning me I just decided to cancel with three days left of my trial. I received an email confirming I’d cancelled, however two days later I’ve received a notification from my bank that they’ve just taken the payment anyway!!?? I’m now having to call my bank to cancel the transaction but they can’t do anything until it’s gone through, which is frustrating! Updated again - not only that, but I have been charged TWICE!!?? What kind of company are they operating??

10 March 2024
Unprompted review
AddMile logo

Reply from AddMile

Dear Nick,
We sincerely apologize for any inconvenience. Please reach us at support@myaddmile.com so our technical team can pay extra attention to resolving this situation. We value your feedback and hope that we can cooperate in providing you with the best experience possible!

Rated 5 out of 5 stars

Simple yet... life-changing?

Simple yet... life-changing? Funny how most answers came out from me. Also liked the Burnout course: nothing extra, but structured and digestible. Never thought some site would help me find a bit of clarity in life

5 December 2023
Unprompted review
Show reviews in all languages. (151 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look