Payoneer Reviews 

Worst support I ever experienced. Rude, lazy, without any preparation.
Especially an agent called EJ. Blurry explanations, and no clear fee information. Wanted to file a complaint -the agent disconnected the chat.

Asked the manager - no result.
The only thing I need is clarification - but it seems that Payoneer support stands on the same level as their service. POOR.

Wise, Revolut, Paypal - all those companies follow some culture. Payoneer - primitive. I hope that merchants will get a chance to find alternatives. The only reason why you have customers is because the banking system in the US is what it is.

I have been unable to get my money from them for months now. They keep saying they will get back to me with a solution. I hate that I have to use payoneer.

JUST DON'T Its a SCAM.

Unfortunate Experience with Unauthorized Charges:

I want to bring attention to my recent experience with Payoneer, which I find concerning and frustrating. They charged me $29.95 USD for a maintenance fee after adding a card to my account without my knowledge or authorization, something I never wanted nor requested.

I firmly request that Payoneer cancel the unwanted card immediately and refund the charged amount of $29.95 USD. However, their response has been less than satisfactory, and I feel they are not taking my concerns seriously.

To provide some context, I never gave permission for a new card to be issued or for any funds transfer between cards. It is perplexing how they can force me to bear the cost of an unwanted card without my consent. This practice is simply outrageous and unacceptable.

I must mention that an individual named Ej from Payoneer provided helpful guidance and a legitimate solution, which would have avoided the situation they put me in. The incident number for this positive interaction is 230803-017255 (see attached screenshot).

However, things took a turn for the worse when another Payoneer representative, Jirrah, got involved with incident number 230803-016946, leading to the unauthorized charges and the imposition of an unwanted card.

I want to stress that Payoneer has not presented any evidence to support their claim that I accepted or requested a new card. This makes the situation even more absurd and raises serious concerns about their practices.

I cannot fathom how a reputable company can forcibly add a card to a customer's account without their consent. It is utterly unacceptable and leaves me with no choice but to warn others about my unfortunate experience.

In light of this incident, I strongly advise caution when dealing with Payoneer, as my experience suggests there might be issues with their practices. I urge others to be vigilant and to thoroughly review their transactions to avoid similar situations.

My name is Hernan Grippo.
Costumer ID 42982634.

Date of experience: August 03, 2023

Actually, I own a lot of balance on my account but payoneer team closed my account and balance without any notification and didn't tell me any reason for that.
When I tried to activate my payoneer account for balance transfer, an agent said I needed to deposit more than 1000 USD. I did so and live chat again. But another agent also said, the activation deposit limit might be different according to account and told me I needed to deposit more balance...
Is this their strategy of making money?
And whenever I did the live chat with agents, all the agents were saying they would forward my requests to relevant team and I needed to wait 24 hours again, again, again, and again. How annoying it is?
It has already taken 2 months from 1st of June but no updates from them.
Their unresponsible answer included derogatory remarks, hate speech, and personal attacks. This behavior creates a hostile environment and degrades the overall user experience within the community.
I 'm still not sure they really forwarded my requests to their team or it's just their way of working.
Is this so-called reliable payment platform that they are proud of?

I look forward to hearing about the actions taken to address it.

Very good app and easy to use for all very well !! App

Best app and easy to use very amazing I have a special expirence from 1 year

Payoneer charged 29.95 in February from my account. I loaded 54 USD from my friend, and they charged me again 29.95 from my account. They are thieves. I really hate this thieving company; they are the poorest company I have ever seen.

Worst payment gateway. I face many problems in getting payment from others. they charge a huge amount for users. $29.95 annual cgarge. They deduct $3 per withdrawal. so it doesn't make sense for me to pay this fee. Payoneer is totally disgusting.

The service charge is unacceptable. They will charge $3 when you transfer money to their wallet from a freelancing marketplace, $29 for account maintenance, another $29 for card fee, and 2% when you finally transfer money to your bank account from their wallet in the name of conversion fee. After all charges, they don't even provide a good conversion rate. Day by day they becoming a money-hungry company.

Charged "Annual Account Fee" of $29.95 roughly just for not having transaction of $2000 within a year! How ridiculous! You're cutting away $3 from each transaction, wasn't that enough! You're robbing away hard earning money of lower-middle class freelancers of fiverr in absence of competitors. Everything will be remembered & justice will be done one day.

The most ridiculous part is you announced the new rule 1-2 months ago, but charging fees now without reaching end of year!

They get my money and now dont aprove my account all the time my documents are in review and they have my money and dont give it back to me.

m banking statement takes forever to approve !! agents are promising falsely. It's so frustrating :D

payoneer suspended my account with 12130 USD. I tried contacting their live support. But they don't respond. So guys stop using Payoneer. Use another platform to receive your hard-earned money!

Ineed global payment service

I still don't have a proper answer from Payoneer, I have sent messages but I am waiting for more than three months of messages and I always submit proofs such as proof of ID to my local bank and they reject me. Please look at my request below. Customer ID is 66933425

Every year they want from you lots of different documents! Lots! All the time lots of trouble with this, they don’t like your statements, they need some bills, also you can’t use it if you are freelancers as you should leave in one country! If you live in different they will block your cards and send another one! And if you are traveling of course it doesn’t make sense! Every year I spend lots of time to send them all documentation they need! They was a great company before but now it’s just a sh….t!

Payoneer address verification to late and my submitted documets is under review from 1 month, Please improve Your service.

They handle payments for Walmart otherwise I would never use them. Terrible service. After you are with Walmart for years they keep asking for additional paperwork. In one yr they never sent W-2 statement and said tough luck after many emails. Now Walmart is handling w-2 on their own. Clearly others had issues with this. Many other payment choices out there and Amazon is getting into this business for sellers who deal with overseas markets. Dont deal with them unless you are forced. I wont be surprised if Walmart leaves them. Also they use the data from Walmart customers to cold call and email customers to take out high interest loans etc. They probably offered Walmart a deal on the payment processing so they could cold call the customers.