It locked me out when I tried to link Medicare to mygov using my passport credentials. It also sent an SMS code to my old phone number, despite my new number being updated on the app. Now I'm on the... See more
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Ongoing issues and hate that I can’t deal with ATO direct but have to go via this awful app. So many issues including just truly stupid glitches, eg. Read all my emails and deleted but still a... See more
Login issues with code supplied via phone, My ID is even worse, as it doesn't work when it's stock standard without an array of id. Locked out of your account? Recovery is near impossible - you'll be... See more
Unable to login to the desktop my gov website because the security code goes to my old phone number. I have already updated my phone number inside the mygov app, so why is the code going to my old n... See more
1.6
Bad
67 reviews
No history of asking for reviews
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Our taxes at work!
At random times my gov decides it no longer likes the password that has worked numerous times and locks me out. It then doesn't allow me to reset anything as no reset code is ever sent to my email or my mobile (why??) I literally just completed my tax return without changing any log in details, so there is no reason for this to be an issue. Why can't governments ever get tech right??? My Gov should sack its IT team. I understand the need for security but users ought to be able to USE it. Tomorrow I am going to physically go to my Federal MPs office and make them fix it. My gov is too hard to communicate with. Try to phone them haha!
3 August 2025
Unprompted review
Hopeless App
Trying to set up a digital ID..MyGov wanst a driver license number,,I no longer drive..Want a medicare card I live overseas so don't need and expire
Want a phone but dont have a local number as I no longer live there.
.Did not get a Old Age payment ,,cant find out why.
3 May 2025
Unprompted review
No TOTP 2FA.
It's unacceptable not to provide offline 2FA methods, like TOTP and FIDO2.
19 August 2024
Unprompted review
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