While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its exceptional quality, practical design, and overall usefulness, highlighting how it simplifies helmet storage and enhances safety. Many appreciate the convenience of not having to carry their helmets everywhere, noting the product's effectiveness in keeping them safe and dry. The ordering process and delivery service are also frequently described as smooth and efficient. However, some customers experienced issues with delivery, reporting long waiting times for their items. A few people also encountered problems with the product's lock mechanism, with one reviewer mentioning a defective item and a lack of response from customer service regarding the issue.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise its clever design, durability,... See more

Quality

Reviewers highlight positive aspects of quality. Customers are very impressed by the product's quality,... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers praise the product's... See more

Order

Reviewers express satisfaction with the ordering process. Many found ordering easy and smooth, with some... See more

Delivery service

People report positive experiences with delivery service. Customers appreciated the fast delivery and clear... See more

Based on these reviews

Rated 5 out of 5 stars

Happy with this innovation!! Lokko is a brilliant solution for anyone tired of carrying their helmet everywhere. The build quality is solid, the lock feels secure, and the whole design is practical. I... See more

Rated 5 out of 5 stars

I’ve followed the development of the Lokko product closely, and I’m genuinely impressed. The safety and overall quality are exceptional. I believe the company is doing important work by encouraging pe... See more

Rated 5 out of 5 stars

After seeing one of these bags on the street in Rotterdam, I first questioned its security, but later, on social media, I discovered how the mechanism inside works. Such a smart solution to a problem... See more

Rated 5 out of 5 stars

During the time I was waiting (product needed to be manufactured again due to quality issues in the first 'start up' batch) I was kept well informed of the progress, while I was also offered a canc... See more

Company replied


Company details

  1. Bike Accessories Store

Written by the company

Lokko makes life for cyclists easier, smarter, and more stylish. We have developed an innovative, water-resistant, and lightweight storage solution for bicycle helmets – specifically designed for people who are always on the move in the city. Our mission is to make wearing and storing a helmet as effortless as possible, so that safety never has to be an inconvenience. Everyone who cycles regularly knows the problem: what do you do with your helmet when you arrive at the office, a café, or anywhere in between? Lokko provides the answer with a smart and compact bag that protects your helmet from rain, dirt, and theft. Made from high-quality materials, Lokko is durable, lightweight, and easy to carry. The bag can be securely closed through the helmet using a lock, allowing cyclists to safely leave their helmet attached to the bike – no need to carry it around all day. Lokko fits all types of helmets, from sporty to urban, and is designed with great attention to detail, functionality, and aesthetics. Lokko was born from a simple idea: to combine convenience and safety without compromising on style. What started as a personal frustration has grown into a product that helps cyclists around the world make their daily rides more comfortable. We believe that small innovations can make a big difference. With Lokko, we aim to contribute to safer and more sustainable urban mobility – where wearing a helmet is both natural and practical. Lokko – Keep it safe. Keep it smart.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

127 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Happy to have the lokko

Happy to have the lokko, I have used it one time and not the last time !

18 April 2026
Unprompted review
Lokko logo

Reply from Lokko

Hello! Happy to know you are happy! If we can improve something please let us know and I will make it a 5-star experience for you :)

Rated 3 out of 5 stars

Problems with the lock but excellent customer service

I have problems with the lock. At a certain point it didn't take the code so it couldn't be opened. I contacted Lokko and I received immediately response and suggestions on how to solve the issue. I received a new Lokko but after a week the same problem appeared. I've cut the lock itself and replaced it by a lock with a key, so I can still use the Lokko bag. I informed Lokko and again I received a response.
So although the lock is not optimal, I have the feeling they listen to the feedback and are willing to investigate this. So the customer support is great!

The Lokko bag itself is a good way to store the helmet instead of dragging it around. If they optimize the lock system, it is a perfect way to keep your helmet safe and dry.

9 March 2026
Unprompted review
Lokko logo

Reply from Lokko

Hi Liesbet,

thank you for the nice words about the excellent service. But of course the issue with you product is very bad luck. In some cases this occurred and everyone who faced the problem I helped with everything I could. I even came to customers their house who live nearby. In your case the best solution was to send a new one for free.

I agree with you last sentence, because right now we are improving the lock in order to make the product is great! Continuous improvement and excellent customer service will make Lokko a good company.

If you have any questions or feedback, you can always reach me. I am happy to help.

Kind regards,
Allard Salomons

Rated 4 out of 5 stars

Okay

I edit my 1-star review from Mar 9. The dispute has been settled to my satisfaction, I got a full refund and a reasonable explanation for what went wrong. I cannot review the product and am still frustrated about that, but I can now give 4 stars for the polite tone of communication and effort by the makers of Lokko to deal with the problems encountered. I will definitely try and order the product again at a later point of time.

Original review:One star only because there is no zero star option. After extensive communication and promises regarding my pre Christmas order the Lokko bag as of March 9 still has not arrived - although a mail of Feb26 announced that it was out for delivery, citing the correct address. I feel scammed.

9 March 2026
Unprompted review
Lokko logo

Reply from Lokko

Hi Susanne!

We spoke on the phone already. Again no need to feel scammed. You ordered a pre-order which took some more time because of a delay. I'm sorry for that. Also when all pre-orders went out for shipment, you where the one with bad luck because the package returned to us (the sender) somehow. I didn't know what happend. You told me your patience is over and I fully understand. Because of that I refunded you the money immediately.

I'm happy you gave Lokko a try and I hope you will come back in the future :)

Kind regards,
Allard Salomons

Rated 5 out of 5 stars

Really love the product

Really love the product, have been using for a few weeks now and it’s helpful keeping my helmet dry and not having to carry it with me any time I leave my bike. It’s an easy way to make safety a priority for me.

23 February 2026
Unprompted review
Lokko logo

Reply from Lokko

This is exactly our mission: make safety easy and effortless. Enjoy!

Rated 5 out of 5 stars

easy storage system for my bicycle helmet

I saw this product on Facebook, and I'd been looking for a convenient way to store my bike helmet when I'm not wearing it for a while.
This storage system is very handy, and I can safely store my bike helmet in it.

27 February 2026
Unprompted review
Lokko logo

Reply from Lokko

Thank you a lot Dennis for the nice review. Happy you found us :)

Rated 5 out of 5 stars

Some waiting, but all is well in the end.

During the time I was waiting (product needed to be manufactured again due to quality issues in the first 'start up' batch) I was kept well informed of the progress, while I was also offered a cancellation with refund if I didn't wanted to wait.
When the production and quality were up to standard, the product was swiftly send to me.
The product itself is very nice and does as promised.

25 February 2026
Unprompted review
Lokko logo

Reply from Lokko

Thank you for the effort to write this kind review Max! I'm happy you decided to wait, thank you for your patience.

Rated 5 out of 5 stars

Great helmet storage solution

Great product! Can’t believe this didn’t exist before! Super handy and really well made. I had the chance to test it and immediately ordered one for my parents too. I’ve seen Lokko’s development up close and the improvements in security and quality are truly impressive.

17 October 2025
Rated 5 out of 5 stars

Overall a very good product

Overall a very good product. The current version works well and does what it should. A slightly stronger build in the next version would make it even better.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Happy with this innovation!

Happy with this innovation!! Lokko is a brilliant solution for anyone tired of carrying their helmet everywhere. The build quality is solid, the lock feels secure, and the whole design is practical. It folds compactly, looks great, and removes the daily hassle of juggling a helmet in cafés or at the office.

20 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look