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My Furniture UK Reviews 

13,162
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 368 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the products are exceptionally well made, beautiful, and look stunning in their living spaces. Buyers are consistently impressed by the quick delivery times and the friendly staff who provide wonderful assistance throughout the entire purchasing journey. However, some customers also noted occasional issues with damaged items arriving and unhelpful aftercare support when seeking professional resolutions for problems. A small group of people experienced frustrating delivery delays, poor communication, and difficulties with faulty furniture parts or loose fittings. Reviewers mentioned that these specific concerns made resolving complaints quite challenging.

What people talk about most

Product

Customers report positive experiences with the product, highlighting that items are stylish, well-made, and... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting swift shipping and items... See more

Quality

Consumers find quality to be positive, highlighting well-made, beautiful furniture and comfortable sofa beds... See more

Service

Reviewers highlight positive aspects of service, frequently describing it as brilliant, fast, and efficient... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives were very responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything great from ordering to delivery , chair as described , easy to assemble, very comfortable for my 87 year old mother and fab height for her only being 5 ft 2.5 inches her feet are able to to... See more

Company replied

Rated 5 out of 5 stars

Beautiful furniture with a wide selection. Ordered dining set in walnut with six chairs. Really elegant and stylish. The set looks beautifull. I am delighted with the choice, style and so well mad... See more

Company replied

Rated 5 out of 5 stars

We purchased eight Margonia Dining Chairs in Ink Blue, along with two matching bar stools, approximately five years ago. After five years of daily use, the chairs remain in excellent condition and a... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service! Ordered some dining chairs, changed my mind 2 days before delivery was scheduled, called to change order to different chairs, couldn't be more helpful. Refund in bank fo... See more

Company replied


Company details

  1. Furniture Store

Written by the company

We’re passionate about luxury, high quality products and good customer service all at sensible prices, but if you feel we come up short on these aims, please talk to us and we’ll do our best to resolve your issue quickly. We scour the globe sourcing products offering best value to our customers. We won’t compromise quality for price. We’re very proud of our own upholstery team. Long Eaton has long been the heart of the UK upholstery industry and this heritage means we get to work with the best craftsmen in the business. We deliver most items within 2 working days, but heavier and bespoke ones can take a bit longer. We include delivery in the price for mainland UK, but if you wish to collect, we’ll discount your order. We aim to respond to any queries the same day, usually within a couple of hours. We hope you’ll enjoy shopping with us.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.6

All reviews

(13,162)

367 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful dining chairs.

Chan was so helpful with my order and a problem with Royal Mail delivery. Would definitely use this company again and I love the chairs.

24 July 2026
My Furniture UK logo

Reply from My Furniture UK

We're so pleased to hear you love your new dining chairs. It's wonderful to know our team was able to help resolve the delivery issue. We appreciate your kind words and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

I have needed to find the right size …

I have needed to find the right size and shape chairs as to fit comfortably in my kitchen area, I've been through a few sets now, unfortunately, so I took another chance with these chairs as they not only very comfy but also a good size for limited space!! The problem was my table because it has a centre pillar/pedestal and chairs were not able to push right in due to hitting the pillar!!
The colour i chose is absolutely gorgeous and finally after several failed and costly mistakes, I went ahead & bought these. I couldn't be happier, the quality is great and so easy to put together, this coming from someone that doesn't even own a tool box!!
So comfortable and fit is spot on.

24 July 2026
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Reply from My Furniture UK

We're delighted to hear you've finally found the perfect chairs for your space. It's wonderful to know they fit your table so well, were easy to assemble, and have met your expectations for both comfort and quality. We hope you enjoy them for many years to come.

Rated 5 out of 5 stars

The website was very helpful

The website was very helpful, in particular we could choose dining chairs and bar stools to match. The order was simple and the delivery was just a few days.

The chairs are great and would highly recommend this Company.

Best
Mike

20 July 2026
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Reply from My Furniture UK

We're pleased to hear you found our website easy to use and were able to find matching dining chairs and bar stools. It's wonderful to know you're happy with your purchase and our delivery service. We truly appreciate your recommendation.

Rated 2 out of 5 stars

You’ll have to pay if you return the item

The chair that I ordered was not as I expected so I decided to seek a refund as they didn’t have anything else that suited my requirements.
They charged me £30 to return the poof.
The reason it was not as expected was that we had previously purchased a pink version of the seat which was the correct size. The blue seat that we thought we were purchasing was in exactly the same section as the pink. We naturally assumed it would be the same size which it was not.

19 July 2026
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Reply from My Furniture UK

We're sorry that the chair wasn't the right choice for you.

As this was a return due to a change of mind rather than a fault with the product, the return costs were the customer's responsibility, as clearly set out in our Terms & Conditions. Before arranging the collection, we confirmed the £30 collection charge with you, and this was accepted. We also offered you the option of arranging your own courier if you preferred.

We always aim to be transparent about our returns process and appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Love !My furniture had a few pieces…

Love !My furniture had a few pieces from them , really nice furniture and accessories at a really good price, they are modern and good quality, delivery has always been impeccable

30 November 2025
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Reply from My Furniture UK

Thank you for your review. We're delighted to hear you've enjoyed so many of our furniture pieces over the years and that you've been pleased with their quality and our delivery service. We truly appreciate your continued support and look forward to welcoming you back again.

Rated 5 out of 5 stars

Lovely furniture

Lovely furniture, very organised and quick delivery.

30 June 2026
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Reply from My Furniture UK

Thank you for your review, we're delighted to hear you love your furniture and that you were pleased with our organised service and quick delivery. We hope to welcome you back again soon!

Rated 4 out of 5 stars

Product looks good but the screws…

Product looks good but the screws supplied were not long enough to securely hold to wall and one of the holes was slightly out of alignment which ch meant additional work was required to complete the installation

12 July 2026
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Reply from My Furniture UK

Thank you for your review! We're pleased to hear you're happy with the finished product. We're sorry to hear that one of the holes required a small adjustment during installation. We appreciate your feedback regarding the fixings supplied. We include standard fixings, as the most suitable screws and wall plugs can vary depending on the wall type. While concerns about the supplied fixings are not something we commonly hear from customers, we appreciate you bringing this to our attention, and we'll pass your feedback on to our team. We hope you enjoy your new shelf.

Rated 5 out of 5 stars

Great web site

Great web site
Immediate reply
Unbelievable fast delivery
Fabulous chair
Thanku

12 July 2026
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Reply from My Furniture UK

Thank you for your review! We're delighted to hear you had such a positive experience, from browsing our website to receiving your chair. We hope you enjoy it for many years to come!

Rated 1 out of 5 stars

They wont refund the promised amount after 3 weeks!

Absolutely horrible service.

They wont refund the promised amount after sending the items back! And my walls are all scratched because of the poor delivery. Be aware.

11 July 2026
Unprompted review
My Furniture UK logo

Reply from My Furniture UK

We are sorry to hear that you remain dissatisfied.

You requested to return all six chairs just two days after delivery, however the original packaging had already been disposed of. At your request, we supplied replacement packaging to enable the return, as the items could not otherwise be collected safely.

Following the collection, you raised concerns about alleged damage to your wall. Although we did not accept liability, we offered a goodwill payment of £75 in an effort to resolve the matter.

The remaining deduction relates to the agreed collection and replacement packaging charges, which are clearly outlined in our Returns Policy. We believe the refund has been processed fairly and in line with these terms.

Rated 5 out of 5 stars

Great customer service

Ordered 6 dining chairs which were delivered on time but we had an issue with one chair. Customer Services were very responsive and the issue was dealt with efficiently. Thanks to Chan for her friendly and professional assistance throughout.
The quality of the chairs is very good and I would definitely buy from My Furniture again.

16 July 2026
Unprompted review
My Furniture UK logo

Reply from My Furniture UK

Thank you for your review! We're delighted to hear you're pleased with the quality of your chairs and the service you received. We'll be sure to pass your kind words on to Chan. We look forward to welcoming you back again!

Rated 4 out of 5 stars

Great quality

Great quality. Colour matches other furniture I have bought from yourselves

1 July 2026
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Reply from My Furniture UK

Thank you for your review! We're delighted to hear that you're pleased with the quality and that your new furniture matches your existing pieces perfectly. If there's anything we could do to earn your five stars next time, we'd love to hear your feedback. We hope to welcome you back again soon!

Rated 5 out of 5 stars

Beautiful and good quality furniture

Stunning console and mirror…We have bought lots of pieces from My Furniture over the years….Always beautiful and exceptional quality :)

30 June 2026
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Reply from My Furniture UK

Thank you for your review! We're delighted to hear that you love your new console and mirror, and we're especially grateful for your continued support over the years. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Jolie stools

Jolie stools , fabulous quality exactly as described.
Excellent customer service from Chan & team , will definitely buying more from my furniture.

17 July 2026
Unprompted review
My Furniture UK logo

Reply from My Furniture UK

Thank you for your review! We're delighted to hear you're pleased with your stools and the service you received. We'll be sure to pass your kind words on to Chan and the team. We look forward to welcoming you back again!

Rated 5 out of 5 stars

We bought dining chairs

We bought dining chairs, a bench, and sofa sets. We travelled all the way from Colchester to see the furniture and were truly amazed by the quality and craftsmanship of the furniture available. I would say they have the best quality furniture at a very affordable price. Chad is also super helpful and very welcoming. He stayed on late to show the furniture items even though the showroom official times were over. We are decorating almost half the house with their items and would buy again. Immaculate, superb quality and amazing service. Highly recommended.

27 June 2026
Unprompted review
My Furniture UK logo

Reply from My Furniture UK

Thank you for your great review. We're delighted to hear that your visit to our showroom was worthwhile and that you were so impressed with the quality of our furniture. We'll be sure to pass your kind words on to Chan. We truly appreciate your support and look forward to welcoming you back again.

Rated 5 out of 5 stars

Fantastic experience

Great, fast & efficient service from start to finish. My chairs are in perfect condition and were well packaged. Absolutely delighted with them and the service provided including the courier service used. Would definitely order from the again.

9 July 2026
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Reply from My Furniture UK

Thank you for your review! We're delighted to hear you were pleased with both your chairs and the service you received from start to finish. We truly appreciate your kind words and look forward to welcoming you back again.

Rated 5 out of 5 stars

Easy ordering online

Easy ordering online. Communication and update on delivery was top notch.

4 July 2026
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Reply from My Furniture UK

Thank you for your review! We're pleased you found the ordering process easy and appreciated our communication. We look forward to welcoming you back.

Rated 5 out of 5 stars

Great service and quality

Excellent service and quality

22 June 2026
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Reply from My Furniture UK

Thank you for your review! We're glad you appreciated our service and quality. We look forward to serving you again!

Rated 5 out of 5 stars

Great service

Good quality sofas

25 June 2026
My Furniture UK logo

Reply from My Furniture UK

Thank you for your review. We're delighted you were pleased with our service and the quality of your sofas. We appreciate your support!

Rated 5 out of 5 stars

Beautiful piece of furniture at a great…

Beautiful piece of furniture at a great price, very quick delivery and well.

2 July 2026
My Furniture UK logo

Reply from My Furniture UK

Thank you for your review. We're delighted you love your new furniture and were pleased with the great value and quick delivery. We appreciate your support!

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