Edit: Redeemed after throwing up this reveiw! It was a chore getting someone to respond via text, but they got us squared away after an apparent bad batch around Christmas time. The rear tire is mou... See more
Company replied
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Review summary
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Reviews shaping this summary
I ordered a mxw ultra bee rear brake kit for my mx4 and it has been 5 days and they haven’t done a thing with my package. At least that’s what it says. It says my order should be here on the 16th and... See more
Company replied
it was fast shipping
I ordered fork guard decals and motocutz plate just wondering when it will come
Company details
Written by the company
MXwraps is an e-moto parts and accessories retailer focused on helping riders upgrade, customize, and maintain their electric bikes. We carry a wide selection of products for popular platforms including Surron, Talaria, E Ride Pro, Stark Varg, Tuttio, Yozma, EBOX, Macfox, Ridstar, Super73, and other electric motorcycles and bikes. Our product selection includes brake upgrades, wheels and tires, controllers, motors, batteries, suspension, handlebars and cockpit components, lighting, drivetrain parts, frame protection, decals, graphics, hardware, and other performance and cosmetic upgrades. We also offer custom products such as wraps, graphics kits, plates, and coated frame guards. MXwraps works with multiple manufacturers, distributors, and specialized e-moto brands to provide customers with access to a broad catalog of compatible parts in one place. Because some products are custom-made, imported, preordered, or fulfilled by partner suppliers, processing and delivery times may vary by item. Estimated production or shipping timeframes are provided on applicable product pages whenever possible. Our team is committed to improving fulfillment, communication, product accuracy, and the overall customer experience as the business continues to grow. Customers can contact our support team by email for assistance with order updates, product compatibility, installation questions, returns, or other concerns. We understand that purchasing parts online requires trust. Our goal is to provide clear product information, dependable support, and practical solutions whenever an issue occurs. We value customer feedback and use it to improve our processes, supplier relationships, and service standards.
Contact info
192 Brenridge Drive, 14051-1383, EAST AMHERST, United States
- N/A
- support@mxwraps.us
- mxwraps.us
4.3
Excellent
63 reviews
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Replied to 100% of negative reviews
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i made a order on sunday i am just…
i made a order on sunday i am just wondering when it will ship please make it soon? i ordered motocutz plates and decal baja light guts seat cover fork decal kyb stickers side fender decals new grips and shiftworks 31.8mm bars
14 March 2026
Unprompted review
Reply from MXwraps
What did you order? We can check on it.
I ordered a mxw ultra bee rear brake…
I ordered a mxw ultra bee rear brake kit for my mx4 and it has been 5 days and they haven’t done a thing with my package. At least that’s what it says. It says my order should be here on the 16th and if it does I’ll definitely fix the review but for now it stays 2 stars because I have been wanting to know what has been happening to my package and the website has said label shipped since the 11th. Thanks for reaching out I have emailed the company
11 March 2026
Unprompted review
Reply from MXwraps
Thanks for updating your review! Glad you received your brakes and like them :)
Good parts for your Surron
My 12 year old son purchases parts from MX wraps. The products He has purchased have worked out very well on his Surron. We did have some issues with shipping taking longer than expected but they have been working on that and made things right. My son is very satisfied with his parts.
28 February 2026
Unprompted review
Reply from MXwraps
Thank you for your review — we appreciate you taking the time to share your experience.
We’re glad to hear the parts have worked well on your son’s Surron and that he’s satisfied with what he received. That’s exactly what we aim for with every order.
We also appreciate your patience regarding the shipping delay. This has been a key focus for us, and we’ve made significant improvements to our fulfillment and communication systems to ensure faster and more consistent delivery moving forward.
If there’s ever anything you or your son need, feel free to reach out — we’re always here to help and make sure every order meets expectations.
Thanks again for your support.
Customer service issue made right
I had a difficult time getting a response from customer service. They had a mix-up with orders and were very apologetic when they realized the delay. At that point they quickly sent me return labels and issued the refund. Thank you Michael for helping resolve the situation quickly and effectively.
12 February 2026
Unprompted review
Reply from MXwraps
Thank you for your feedback — we appreciate you taking the time to share your experience.
We sincerely apologize for the initial delay in communication and the order mix-up. That’s not the standard we aim to deliver. Once the issue was identified, our priority was to resolve it quickly and make the process as straightforward as possible.
We’re glad we were able to get the return handled and the refund issued promptly, and we appreciate your patience throughout the process.
If you ever need anything in the future, don’t hesitate to reach out — we’re continuing to improve our systems to ensure faster, more consistent support across every order.
Very good customer service and very…
Very good customer service and very good quality products and probably the fastest shipping ever 😈
9 February 2026
Unprompted review
Reply from MXwraps
Thank you for the feedback — we appreciate it.
Glad to hear you had a strong experience with both the product quality and shipping speed. That combination is exactly what we’re pushing to deliver consistently across every order.
If you ever need anything else, we’re here to help.
Great guy met him he made my order…
Great guy met him he made my order right after it wasn’t his fault and all products are great quality
10 February 2026
Unprompted review
Reply from MXwraps
Thank you for taking the time to share this.
We appreciate you recognizing that situation — our priority is always to correct anything quickly and make sure the end result meets expectations. Glad we were able to get your order handled properly and that you’re happy with the product quality.
If you need anything going forward, don’t hesitate to reach out.
I love you Mikey and you have good…
I love you Mikey and you have good shipping
10 February 2026
Unprompted review
Fast shipping with great customer…
Fast shipping with great customer service
3 November 2025
Unprompted review
Reply from MXwraps
Thank you for the feedback — we appreciate it.
Fast, reliable shipping and responsive customer service are both priorities for us, so it’s good to hear that came through in your experience.
If you need anything else, we’re here to help.
Great experience
Great experience! Shipped in 13 hours and came to my door 3 days after I ordered.
1 February 2026
Unprompted review
Reply from MXwraps
Thank you for the review — we appreciate it.
That’s exactly the standard we’re working to maintain — fast processing and reliable delivery. Glad everything moved quickly on your order and arrived without issues.
If you need anything else, we’re here to help.
Really good customer service and are…
Really good customer service and are really kind
1 February 2026
Unprompted review
Reply from MXwraps
Thank you for the feedback — we appreciate it.
We focus heavily on clear, responsive support, so it’s good to hear that reflected in your experience. If you need anything else, we’re here to help.
Support is very good
Extremely great Emoto company. The support is extremely good, every time I message him for help I cant a response in under 15 minutes at max.
Shipping times are great, and if not, for example, yesterday it was taking a while, I hit him up, and he fixed my order and it got shipped in 15 minutes. Top tier company and extremely recommended.
9 February 2026
Unprompted review
Reply from MXwraps
Thank you for the detailed feedback — we appreciate you taking the time to share this.
Fast, reliable support is something we take seriously, so it’s good to hear that responsiveness came through when you needed it. We also prioritize getting orders moving quickly once something is flagged, so I’m glad we were able to step in and get that resolved right away.
We’re continuing to refine both our fulfillment speed and communication systems to keep that level of consistency across every order.
If you ever need anything else, we’re here to help.
Great company
Great company, great owner, and fast shipping, they have everything you need for your bike
1 February 2026
Unprompted review
Best emoto company
10 February 2026
Unprompted review
MXP a very good reselling website for…
MXP a very good reselling website for bike parts and they have really good discounts and deals most of the time. Yall should definitely check them out. Their shipping is insanely fast. That’s why I recommend MXW !! Go buy rn
10 February 2026
Unprompted review
Reply from MXwraps
Thank you for the review — we appreciate the support.
We put a strong focus on keeping pricing competitive while maintaining fast, reliable fulfillment, so it’s good to hear that came through in your experience.
We’ll keep working to make sure both the deals and shipping speed stay consistent across every order. If you need anything, we’re here to help.
He helped me out with a order and…
He helped me out with a order and shipped me a new one pretty satt
8 February 2026
Unprompted review
Shipping took some time but after some…
Shipping took some time but after some back and forth with customer service my package arrived promptly! If you are willing to wait a bit longer the deals they offer are pretty great!
9 February 2026
Unprompted review
Reply from MXwraps
Glad we could help! Shipping time is only getting faster and faster, over 80% of all products are now in transit same week of ordering.
Time consuming, but resolved!!
Edit: Redeemed after throwing up this reveiw! It was a chore getting someone to respond via text, but they got us squared away after an apparent bad batch around Christmas time. The rear tire is mounted backwards, more of an asthetics issue than anything, but they have agreed to issue a $75 refund for the cause. Time consuming ordeal, 4 out of 5 stars.
3 February 2026
Unprompted review
Reply from MXwraps
Thank you for the honest review — we appreciate you taking the time to update it.
We apologize for the delay in communication and the initial inconvenience. Situations like the holiday batch you mentioned are exactly where we’ve been tightening our processes to prevent repeat issues.
We’re glad we were able to get everything resolved, issue the partial refund, and make it right. Feedback like this helps us identify friction points and improve both response times and order accuracy moving forward.
If you need anything else, we’re here to help.
Lack of communication
2.11.26 Update - I did finally receive a response from the company and have since received my items. They were very apologetic about my experience and the lack of communication which I appreciated. The items are exactly as described when I ordered them.
Original review:
I placed an order back on Jan. 10th for 3 items and finally got tracking numbers Jan. 28th. Finally received one item today, but still show that the other two items, the more expensive items, haven't been received for shipping by the seller. I've reached out several times and can't seem to get any sort of response. This company was recommended to us by another person who used them so not sure what the issue is with our orders taking so long. A month seems like a long time to wait for an item to ship and reading other reviews, I'm getting concerned that we'll never receive the order or a refund. I'm giving 2 stars only because we've received one item, although month longs wait, and I know someone else who used them and had a good experience.
1 February 2026
Unprompted review
Reply from MXwraps
Thank you for taking the time to share both your initial experience and the update — we appreciate the transparency.
We sincerely apologize for the delay and the lack of communication you experienced early on. That gap is not reflective of how we aim to operate, and we’ve since made adjustments to improve response times and ensure customers are kept informed throughout the fulfillment process.
We’re glad we were able to connect with you, resolve the situation, and that the items you received met expectations. Your feedback helps us identify where breakdowns occur so we can continue tightening both our communication and fulfillment systems.
If you need anything further, we’re here to help and ensure everything continues to run smoothly on your end.
Shipping was fast and i received my…
Shipping was fast and i received my titanium bolts fast
6 January 2026
Unprompted review
Reply from MXwraps
Good to hear!
BEST BREAKS ON THE MARKET
The surron LBX moto breaks were really good and I was stopping on a dime. Would definitely recommend my order got fulfilled in literally one day.
12 January 2026
Unprompted review
Reply from MXwraps
Glad to help!
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