Modern World Business Solutions Ltd  Reviews 214

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and polite demeanor, making the setup process smooth and stress-free. Many appreciate the excellent service, noting the efficiency and ease of their overall experience, often highlighting significant savings on fees and better rates compared to previous providers. However, some people were dissatisfied with customer service, mentioning ignored communications and a lack of follow-up. A few reviewers also reported issues with receiving money and a lack of training on how to use the equipment.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members like Brenton,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism and efficiency of... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and clear... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the seamless and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that they received great rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

#Brenton was fantastic from start to finish. He helped me get my card terminal set up quickly and made the whole process smooth and stress-free. He’s knowledgeable, responsive, and genuinely cares abo... See more

Company replied

Rated 5 out of 5 stars

MWBS and Ricky Tsang I highly recommend. My coffee sandwich bar business was 100% Sumup and suffered many annoying problems with that system. Rocky Tsang approached us and presented his product and ex... See more

Rated 5 out of 5 stars

By word of mouth I heard about a solution to taking card payments that would work for my business. Joe visited our office and advised us of our best option, we agreed terms and bingo! Our machine arri... See more

Rated 5 out of 5 stars

Made us aware of how much money we can save compared to our previous supplier. Joe came in and went through all the details, costs etc. He was so helpful and polite which is what was so deserving... See more


Company details

  1. Card Processing Service

Information provided by various external sources

MWB Solutions Ltd offer a serviced, consultative and managed approach to our merchants which will see the customer taken through a process which not only gives you the correct solutions for your business but also places rates that you can be safe in the knowledge are the best in the market.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Warren at mwbs did a amazing job getting us a payment solution for our high risk platform , he kept in touch daily and was more than helpful all the way , thanks again

26 November 2020
Unprompted review
Rated 1 out of 5 stars

This company must be making too much…

This company must be making too much money already, because they certainly don't seem to be keen on taking on any new customers. Called them a number of times to just receive assurances that I would receive quotes via email for a card machine and Epos, which never materialised - still eagerly awaiting nearly 4 weeks later.

Not sure how some of these positive reviews have appeared as I had to chase them up to accept my custom - still with no luck!

Makes me think how they handle existing customers once they're tied into contracts etc.

Good luck those who choose to go with them - if they're lucky enough to even get a reply (lol)

29 August 2020
Unprompted review
Rated 5 out of 5 stars

Helpful and able to save you money!

Our account manager Arvey was clear, concise and up front about all costs and exactly how much they could save me. Terminal arrived when it was meant to and the support since has been brilliant. I can message them with any queries and they get back to me promptly even if they have to pass the query on to technical support.

9 April 2020
Unprompted review
Rated 5 out of 5 stars

Simple swith to a more competitive suppliers

Very satisfied with the service we have received, from the first enquiry to the setting up of the terminals has been both professional and friendly, more so Michelle handled everything for us which made it so easy to switch and even better, at a competitive cost compared to our previous supplier.

22 January 2020
Unprompted review
Rated 5 out of 5 stars

MPS Motors

The service i had from Michelle was excellent. She saved me money, and then returned to set up my terminal.

I am very happy, and will recommend her to other businesses.

10 December 2019
Unprompted review
Rated 5 out of 5 stars

Edwards Motors

Very happy with the service received from Michelle at Modern World.
My terminal has now been set up.

Thank you

10 December 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommend! Thank you Michelle Davis.

Can't recommend this company highly enough. If I could give Michelle Davis a 10 star rating I would. From start to finish Michelle was friendly and professional and managed to get my shop terminal set up in a very short space of time. Thank you Michelle.
HIGHLY RECOMMEND

4 December 2019
Unprompted review
Rated 1 out of 5 stars

We have recently changed our terminal…

Update to our previous glowing review. Michelle it seems has now left the company. We asked for advice about charges for refunds, which we received in writing. However, Michelle and MWB mis-informed us, resulting in a cost to us of over £300. As Michelle has now left the company, MWB were not interested in reimbursinhg us and were actually quite rude in their reply to us!
We have recently changed our terminal from another provider due to the savings to be made with Modern World.

Michelle has made the process very easy from the initial meeting to the terminal installation and we have confidence in her ability and willingness to help.

Now looking forward to the savings!

11 November 2019
Unprompted review
Modern World Business Solutions Ltd  logo

Reply from Modern World Business Solutions Ltd

MWBS are a broker who supplies the best solutions available to the merchant using acquirers we are in partnership with, this means your contracts lies with the bank directly and not MWBS.
As previously instructed we can not liaise with the bank on your behalf and you would be required to contact them directly should you experiencing any issues with rates or fees once the agreement has been signed and live although we do have dedicated teams here to help with technical issues or redirect you to the relevant team depending on your enquiry.

MWBS will be in contact directly to discuss further our position in the market and with the self employed agents we work along side in the hope to clear up the quality of our previous responses.

Kind Regards

Customer Services

Rated 5 out of 5 stars

Great product & team

We had debated about moving from izettle for quite some time. Maximum transaction limits & then they would freeze your money if close to the limit! Unable to take payments over the phone as well. Obviously you don’t pay monthly for this product however, even with paying monthly for a terminal & pci, the overall package including great rates made it a deal we couldn’t pass up.
Added bonus is that they’re a local business and are always available to help and respond with any queries you have.
Totally recommend! Thank you team MWBS

8 November 2019
Unprompted review
Rated 5 out of 5 stars

Avery popped in my salon to talk to me…

Avery popped in my salon to talk to me about a card machine. I was self employed but had opened my own salon so was very nervous of a new card machine as I was using iZettle which seemed great.
Everything Arvey told me to be honest seemed to good to be true. Lower rates/money the next day etc.

But how wrong was I, it’s the best thing I have ever done. Looks so much more Profesional in my salon. And arvey was right no hidden costs down the line.

Thank you so much and would recommend this card machine to everyone.

Also he has great customer service no pressure just honestly, and made me feel very comfortable about the whole thing.

Thank you

1 November 2019
Unprompted review
Rated 5 out of 5 stars

Was very happy how Arvey went through…

Was very happy how Arvey went through all the process in helping me in switching over my Card Machine. Not only did he help me to save money but the Customer Service has been second to none.

Strongly recommend. As I already have to a lot of people

24 October 2019
Unprompted review
Rated 5 out of 5 stars

Happy customer

Just by chance Arvey walked into my shop looking for another business along the same road and we got talking about the company he works for ... it’s saved us so much money ! Arvey wasn’t pushy and we ended up getting a card machine after he explained how much money we could save by switching card machines. Really helpful and very professional. Thank you !

23 October 2019
Unprompted review
Rated 5 out of 5 stars

Great service

I had a terminal installed back in June, as a first time business owner I didn’t have a clue what I was doing. Arvey was a great help, always on the end of the phone if I had any questions, speedy installation and very professional. Very happy with the service and the terminal. I will be recommending.
Thank you Arvey!

17 October 2019
Unprompted review
Rated 5 out of 5 stars

The Moonrakers

I have just had 2 new terminals installed through Modern World.
Michelle looked after me from start to finish, and I’m pleased to say everything went smoothly.

Thank you.

3 June 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look