Muzikkon Reviews 709

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that instruments are well-made, robust, and often exceed expectations in terms of sound and craftsmanship. Many consumers also highlight the excellent delivery service, with products arriving promptly, well-packaged, and often in perfect condition, even for international shipments. The ordering process is frequently described as easy and efficient, and the staff are commended for their helpfulness, responsiveness, and knowledge, often going above and beyond to assist with inquiries and special requests. However, some customers also noted issues with delivery, including significant delays and confusing updates regarding shipping carriers. A few people were dissatisfied with the condition of their instruments upon arrival, citing problems such as missing frets, faulty components, or strings that were not standard for tuning. There were also isolated reports of damaged packaging and other unusual issues.

What people talk about most

Product

Clients share positive opinions on product quality and craftsmanship. Many reviewers praise the instruments... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the good quality and reasonable price... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the fast shipping speeds, with some... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 2 bodhráns and they were dispatched the following day. They arrived separately, but that was not Muzikkon's fault. I wasn't worried because I could follow both packages online and knew when... See more

Company replied

Rated 5 out of 5 stars

It was my very first lute I have bought. It came on time. Unfortunatelly one gut fret was missing. Muzikkon immediately has sent full set of gut frets via express courier service. I would strongly rec... See more

Company replied

Rated 5 out of 5 stars

My son plays Ukulele and has become very interested in Renaissance fairs and wanted have something to play that fit the theme. We ordered your lute ukulele and it arrived amazingly fast and is absolut... See more

Company replied

Rated 5 out of 5 stars

The delivery arrived well ahead of the estimated arrival time. The packaging was well done, with plenty of tape indicating that it was a fragile package. The guitar is well made and looks just like th... See more

Company replied


Company details

  1. Musical Instrument Store
  2. Drum Store
  3. Guitar Store
  4. Musical Instrument Manufacturer
  5. Violin Shop

Written by the company

We are a Dublin Ireland based Musical Instrument company. We supply and manufacture top quality affordable Traditional Irish, Ethnic and World Musical Instruments including Harps, Bodhran Drums, Flutes, Banjos, Ouds, Renaissance Lutes, Dulcimers and many othe that you can find on our website : www.muzikkon.com All our instruments and accessories are made with the finest tone woods at very affordable prices for today's musician. All our Products comes with 3 Years Warranty and 30 Days Money back Guarantee. We offer educational and industry discounts . You can Contact us online 24 hours by visiting our website : www.muzikkon.com Please feel free to pop in to our Showroom in Dublin or Wicklow We ship all our instruments Worldwide Daily.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

709 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great harp

Great harp, thank you Muzzikon !

3 July 2025
Muzikkon logo

Reply from Muzikkon

Thank you, Charlotte! Appreciate your positive review. Hope you are enjoying Harping.

Muzikkon Sales Team

Rated 1 out of 5 stars

Ou est mon tambour ?


Voici la preuve d'achat :

ORDER #1003842
Thank you for your purchase!
We're getting your order ready to be shipped. We will notify you when it has been sent.

View your order
or Visit our store
Order summary

Muzikkon 15”x5" (38x12.5 cm) Premium Celtic Irish Bodhran With Easy Tune System Deep Rim T- Bar & Taped Finish × 1 Red
€195.11
Subtotal
€195.11
Shipping
€25.00
Taxes
€36.69
Total
€220.11
Customer information

Shipping address
Erik Bourdet
21 ter Rue de Lahire
45000 Orléans
France
Billing address
Erik Bourdet
21 ter Rue de Lahire
45000 Orléans
France
Payment
Visa ending with 6086
Shipping method
Standard - Estimated Delivery in 4 to 8 Working Days After Dispatch (Instrument Insurance Included)

Vous pouvezm'envoyez le bodhran que j'ai commandé a l'adresse indiquee sur la commande . Livrez-moi rapidement ce que je vous ai commandé, et n'en parlons plus.

3 March 2025
Unprompted review
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Reply from Muzikkon

Dear Erik,
We sincerely regret the inconvenience caused regarding your recent order. It has come to our attention through your review that the Bodhrán you purchased never reached you. After investigation, it appears the parcel was unfortunately lost in transit with GLS. We completely understand how disappointing this must have been for you.
As we did not receive any prior correspondence, we were unaware of the issue until now. Please accept our apologies for this oversight. To resolve this matter promptly, we will issue a full refund of your order. Additionally, as a gesture of goodwill, we would like to send you a complimentary Bodhrán, free of charge from us as an apology for all the hassle you’ve gone through. 
Kindly confirm your preferred delivery address so we can arrange shipment immediately. We value your trust in our company and are committed to ensuring your complete satisfaction.
Thank you for your understanding, and we once again apologize for the inconvenience caused.
Sincerely,
Andy

Rated 5 out of 5 stars

Great instrument

Great instrument, speedy shipment and delivery, good tracking and well packaged. Much appreciated

10 June 2025
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Reply from Muzikkon

Thank you for your lovely feedback! 🌟 We’re glad you’re happy with the instrument and that the shipment reached you quickly and safely. 🎶 Much appreciated!

Muzikkon Sales Team

Rated 5 out of 5 stars

Great instrument for an amateur like me

I'm a rock drummer, playing also keyboards and I like irish music. Some years ago I started playing celtic harp just for me and my family, mostly in a meditative way. I liked it, but the harp got damaged. So this time it should be a real irish harp. I got it today and was happy from the first moment. Good package, great bag and - for me as an amateur - a wonderful instrument. It sounds much better than the old one, the quality is two classes better, for example the levers are very exact, f and c marked, and the sound of the string is as good as without lever.
The harp is well produced and I started playing my favorite tunes instantly. I'm very glad.

17 June 2025
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Reply from Muzikkon

Thank you so much for sharing your wonderful story! 🌟 We’re delighted to hear that your new Irish harp has brought you joy from the very first moment. It’s great to know you’re happy with the sound, quality, and craftsmanship — especially the levers and overall finish. 🎶 We wish you many peaceful and inspiring moments with your harp!

Muzikkon Sales team

Rated 5 out of 5 stars

Great transparency with shipping times

Great transparency with shipping times. I experienced some shipping delays due to port strikes and was kept updated on the status of my package. Product arrived undamaged.

28 April 2025
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Reply from Muzikkon

Thank you for your kind feedback! 🌟 We’re glad you appreciated the updates during the shipping delays and that your instrument arrived safely. Your patience and support mean a lot to us. 🎶

Muzikkon Sales Team

Rated 4 out of 5 stars

Tuning Nightmare


The only problem is that the first string G broke immediately upon tuning- and so did the spare string.
No local stores carry lute strings. Stuck with a broken,
but beautiful lute.

19 May 2025
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Reply from Muzikkon

Thank you for your feedback and for appreciating the lute’s craftsmanship. 🌟 We’re truly sorry to hear about the broken G strings. Please rest assured, we’ll arrange replacements right away so you can fully enjoy your instrument. 🎶 Your satisfaction means a lot to us.

Muzikkon Sales Team

Rated 5 out of 5 stars

Amazing service

Amazing service. I asked for a video call to see the harp before buying it they were so friendly. Arrived in less than a week (Europe) and impaccable! The sound of my Boru harp is amazing! The finish superb. I am in love.

6 May 2025
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Reply from Muzikkon

Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the video call experience and found our team friendly and helpful. It’s great to know your Boru Harp arrived so quickly and safely, and that you’re in love with its sound and finish.
Your kind words mean a lot to us, and we look forward to being part of your musical journey for years to come.
Warm regards,
The Muzikkon Team

Rated 5 out of 5 stars

Received prompt responses to my order…

Received prompt responses to my order inquiries. My ordered item was shipped with secure packaging, and received in excellent condition.

30 April 2025
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Reply from Muzikkon

Thank you for your kind feedback! We’re so glad to hear that our team was able to assist you promptly and that your order arrived securely and in perfect condition. Your satisfaction is our priority, and we truly appreciate your support.
Best regards,
The Muzikkon Team

Rated 1 out of 5 stars

Sold a faulty African black flute…

*In response to supplier response. You spoke to me once. Where you accused us of dropping the flute. It has no marks on it. We have entire band class and teachers to witness that it wasn't dropped or your new accusation of bent? I tried to call you multiple times since and no answer. You have the flute over 3 weeks!! Not customer service"
My husband bought a African black flute for my son. The flute is faulty, it would not come apart, after having it for 5 weeks. We sent it back to the shop and have been waiting 3 weeks, calling and emailing. When I called he tried to say the flute was dropped even though there isn't a mark on the flute. Luckily we took pictures before we sent back. The flute doesn't even have a mark on it. My son was with out a flute for his Dublin Fleadh, competition. Very bad customer service.

14 April 2025
Unprompted review
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Reply from Muzikkon

Hi Deirdre, As you know we have been in touch in consistent correspondence with yourself and your husband and we mentioned that two of our luthiers reviewed the instrument as you've had the instrument for 5 weeks and must have assembled and disassembled it many times when your son used it. As we have never had "any problems" with this instrument as we have sold thousands of them. Both of our luthiers came to the conclusion that the cracking was caused by excessive angle force. If it was a manufacturing fault, you clearly would not have been able to assemble and disassemble it to put it back into the case over the previous 5 weeks. As a goodwill gesture, we have mentioned in our correspondence to you several times that we are trying to source a part that may fit the instruction, but this is not guaranteed.

Rated 5 out of 5 stars

I love the harp

I love the harp. My teacher finds the sound round and rich, so do I.

28 April 2025
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Reply from Muzikkon

Thank you so much for your kind words! We’re delighted to hear that both you and your teacher are enjoying the round, rich sound of your harp. At Muzikkon, we work very hard to make our harps accessible to musicians while never compromising on quality, craftsmanship, or sound. Knowing that our efforts are appreciated means a lot to us.
Wishing you many joyful moments with your harp!
Warm regards,
The Muzikkon Team

Rated 5 out of 5 stars

being a left handed player its more…

being a left handed player its more difficult to find an instrument at a competitive price.what exceeded my expectations was the great quality of the instrument. came well packaged and came with a gig back plus a spare set off strings. excellent customer service to.

28 April 2025
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Reply from Muzikkon

Thank you for your wonderful feedback! We understand how challenging it can be for left-handed players to find quality instruments at a fair price, so we’re delighted to know that your experience with us exceeded expectations. We’re glad the instrument arrived securely packaged and that our customer service could support you along the way.
Wishing you many years of joyful playing you Balalaika !
Warm regards,
The Muzikkon Team

Rated 5 out of 5 stars

Smooth International Purchase of Camac Hermine Harp

In Spring 2025, I ordered a Camac Hermine Harp from Muzikkon and had it delivered to my home in the United States. Because this was the most expensive item that I've ever purchased online and also my first time navigating an international delivery, I was definitely nervous about the whole process. But everything went beautifully. The harp arrived in perfect condition, and I absolutely love it. The folks from Muzikkon were great about answering my questions, both before I ordered my harp and during the delivery process.

9 May 2025
Unprompted review
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Reply from Muzikkon

Thank you so much for your thoughtful review. We completely understand the nerves that can come with making such an important purchase online—especially internationally—and we’re delighted to know that everything went smoothly. It’s wonderful to hear that your Camac Hermine Harp arrived in perfect condition and that you love it.
We’re also glad our team could support you throughout the process and answer your questions along the way. Your trust in us means a lot, and we wish you many years of joy with your harp.
Warm regards,
The Muzikkon Team

Rated 5 out of 5 stars

The Bodhran is wonderful

The Bodhran is as wonderful as it was described.
The making looks perfect to me. It has a nice low boom.
Although delivery was delayed by a strike (none of your responsibility), the day of arrival was a good one !

28 April 2025
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Reply from Muzikkon

Thank you for your lovely feedback! We’re delighted to hear that your bodhrán met your expectations in both craftsmanship and sound. We truly appreciate your patience with the delivery delay, and we’re glad it turned into a good day once your instrument arrived.
Enjoy making music with your new bodhrán!
Warm regards,
The Muzikkon Team

Rated 5 out of 5 stars

Great Instrument and worth the wait

Great Instrument and worth the wait! Pre-order and some holdups with delivery had me waiting for my instrument for roundabout 2 months. During that time I got multiple Updates regarding the delivery date and the reasons for the wait.
The package arrived in good condition this week and I'm excited to play my instrument for the years to come!
Also very helpful staff that answered all my questions via Mail in less than a day.

29 April 2025
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Reply from Muzikkon

Thank you so much for your thoughtful feedback! We truly appreciate your patience during the pre-order and delivery process, and we’re glad our updates kept you informed along the way. It’s wonderful to hear that your instrument arrived safely and that you’re excited to enjoy it for years to come.
We’re also delighted that our team could assist you promptly by email—it means a lot to know our efforts made a difference. Wishing you many joyful moments of music!
Warm regards,
The Muzikkon Team

Rated 5 out of 5 stars

I have purchased items from Muzikon and keep going back plus recommend them to many

I have purchased items from Muzikon and directed people to this shop. They are ALWAYS helpful and literally go out of their way to assist, advise and deliver. THANKYOU
Nora

29 April 2025
Muzikkon logo

Reply from Muzikkon

Thank you so much for your wonderful words and for recommending us to others—it truly means a lot! We’re delighted to know that our team’s support and dedication have made such a positive impression. Your trust and encouragement inspire us to keep going the extra mile.
Warm regards,
The Muzikkon Team

Rated 5 out of 5 stars

Easy online purchase and very fast…

Easy online purchase and very fast shipping which costed less than I expected!

18 March 2025
Muzikkon logo

Reply from Muzikkon

Thank you for the lovely feedback! We hope you're enjoying your new Left handed 8 Course Renaissance Lute.
Thanks
Muzikkon Sales Team

Rated 5 out of 5 stars

Very good quality

Very good quality, wonderful sound, a marvelous instrument, I love it so much. Thanks for your friendly service 😻☘️🎶🎵😻

16 April 2025
Unprompted review
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Reply from Muzikkon

Thank you Jonathan.
It makes us so happy to hear you’re enjoying your instrument’s wonderful sound! Thank you for trusting us and for your kind words about our service.
Regards
Muzikkon Sales Team

Rated 5 out of 5 stars

After some playing: The sound of the dulcimer is rather sharp; it needs some adjustments. Rhe bone bridge and combe are replaced by teak wood, an other were installed. Quite a difference.strings

The description online is perfectly correct. Ordering and paying very easy. Order was shipped quickly, and information about shipping progress very clear. Item was wrapped carefully, arrived quite fast.
Quality of the item is good; well constructed with good materials.
Muzikkon seems to be taking its business seriously, and succeeds there with excellence.

1 April 2025
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Reply from Muzikkon

Thank you so much for your detailed and thoughtful feedback! We’re delighted to hear that everything from ordering to delivery went smoothly, and that you’re pleased with the quality of your Mountain Dulcimer. Your kind words about our commitment to excellence mean a lot to the whole Muzikkon team.

Regards,
Muzikkon Sales Team

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