Buying was simple but getting the Sibelius programme to install was not as easy. It would be much more easy for not very tech people such as myself if the licence key and the code to activate it were... See more
Company replied
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Long wait for them to be shipped from slovakia just make even better aprietiation of the item . custome service great so evertihing else
Despite my anticipation, the item hasn't arrived yet, even though the delivery date has passed. I've reached out multiple times via email, but unfortunately, haven't received a response.
Company replied
Absolutely splendid company to order from. No issues at all from point of sale to delivery. Item arrived in super quick time, fully tracked and in excellent condition. Top notch customer service
Company replied
Company details
- Musical Instrument Store
- DJ Supply Store
- Electronics Store
- Recording Studio
- Sheet Music Store
- Home Audio Store
Written by the company
A reliable European e-shop with over 25 years of history and showrooms in the Czech Republic and Slovakia, specializing in musical instruments, LPs, audio equipment, DJ equipment, and music accessories. A socially responsible company with respect for the planet and the goal of constantly improving its services.
Experience music in all its facets
Written by the company
- Guitars, drums, keyboards, studio and audio equipment, LPs & merch
- Muziker supplies top-quality equipment for musicians, producers, DJs, vinyl fans, and audio-video freaks.
Shop with confidence at Muziker
Easy returns, own service center and professional support
Enjoy hassle-free returns, dedicated in-house servicing, and professional customer support. Now available in your local language.
Contact info
Drienova 1/H, 821 01, Bratislava, Slovakia
- +442035000766
- uk@muziker.com
- muziker.co.uk
Muziker is a major e-commerce player
4.4
Excellent
547 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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This is getting more and more ridiculous...
I just got this email:
"Hello customer!
It is only recently that we have carefully packed your order and prepared the product for the trip to you. We have instructed the packages not to talk to strangers along the way, so we believe that everything has already arrived home safe.
Your experience with the Muziker e-shop can now help other customers as well.
Evaluate the purchasing process!○
If you enjoyed shopping at Muziker, please give us the full number of stars. Doing so will make us very happy.
If you wish to evaluate the quality of the product itself, you can do so on our website. Now kindly rate your experience with Muziker.
Thank you.
Muziker"
This is on the day when a delivery, which was already late, was cancelled literally in front of my house, on the Muziker's request.
Are you taking a pi*s here?
I guess you tried to be funny, but really this joke is inappropriate...
Edit:
They contacted me and now working on getting the parcel to be re-delivered. Fingers crossed.
31 March 2024
Reply from Muziker
Dear Michal,
We sincerely apologize for the difficulties you’ve encountered with your order. At Muziker, our goal is to bring joy to our customers, and we deeply regret any inconvenience you’ve experienced. According to UPS tracking, your package is currently on its way back to our warehouse from the UK. Since it’s being shipped all the way to Slovakia and requires custom clearance, it may take some time. We truly appreciate your patience and understanding during this process. Thank you for shopping with us, and we’re committed to making things right for you.
Kind regards,
Dorota
Muziker
all very fast and efficient
27 March 2024
Reply from Muziker
Dear Marco,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota Muziker
Watch out for postage!
Have just tried to purchase some concert earplugs (very small package). Muziker offered a slightly better price than other suppliers but then tried to charge £25 for delivery, significantly more than the cost of the earplugs. Crazy! Walked away!
7 April 2024
Unprompted review
Reply from Muziker
Dear customer,
Thank you for your review and we're really sorry that we weren't able to fulfil your expectations. However, shipping fee to UK starts at £24.90, please see more details on following page: https://www.muziker.co.uk/shipping-costs-and-delivery-times Since we are based in Slovakia and Czech Republic, EU and UK is not part of the EU shipping cost includes tax and custom charges. Once our customers receive packages in UK, they don't pay anything on top (no additional charges).
Hope this explanation helps and maybe we will see you in our shop in the future.
Kind regards,
Dorota
Muziker
Best price for the items
Best price for the items. Quick dispatch + updates. Good communication when needed.
19 March 2024
Reply from Muziker
Hello Paul,
Thank you for your rating and recommendation. We'll gladly help you out next time as well :)
Kind regards,
Dorota
Muziker
Order system fault - no acknowledgement or resolution
Website didn’t update cart to the two items - order went through listing two items, one of the ‘items’ turned out to be the shipping fee (rather than logically listing shipping as an additional charge at the bottom of the order) so I only got one instead of two of what I was ordering but paid full shipping etc. Granted I should have checked the invoice more thoroughly but regardless the order had already been placed by that point. Now I’ll have to pay shipping again if want to get the second item. It is clear that other customers have had the same experience and have complained about the same this as little as one month ago yet when I spoke to customer services they just wanted to tell me what I could have done before receiving the parcel which is absolutely no help and does not satisfy as a resolution.
4 April 2024
Unprompted review
Reply from Muziker
Dear Stuart,
We're really sorry that we weren't able to fulfil your expectations. Please accept our apology. At the same time, we're glad that you shared your opinion, since that's the only way how we can improve our customer service support. According to the system and Invoice there has been 1pc of the product ordered and paid.
Also, if the order is already dispatched from the warehouse, we are not able to amend the order.
Kind regards,
Dorota Muziker.
Excellent service to the UK and good…
Excellent service to the UK and good value. Price as quoted on order no additional payment.
22 March 2024
Reply from Muziker
Hello Ian,
Thanks for sharing your positive experience with other customers.
Shall the new product serve you well :)
Kind regards,
Dorota
Muziker
Great experience
I ordered 2 x panniers for my motorbike. I was a bit unsure due to fear of import tax and negative reviews regarding packaging.
I needn’t worry! They arrived fairly promptly, perfectly packaged and no import fees.
I would definitely recommend Muziker and would use them again. Thank you.
20 March 2024
Reply from Muziker
Hello Jay,
Thank you very much for kind feedback, it makes us happy. We really try to do our best for every customer.
Kind regards,
Dorota
Muziker
Great service quick delivery helpful…
Great service quick delivery helpful customer service
20 March 2024
Reply from Muziker
Hello Adrian,
Thank you for your rating and recommendation. We'll gladly help you out next time as well :)
Kind regards,
Dorota
Muziker
great service from ordering to delivery
easy ordering great products and arrived safely on due date
17 March 2024
Reply from Muziker
Hello David,
Thank you very much for your positive rating, it makes us really happy :)
Kind regards,
Dorota
Muziker
Cowboy site
Cowboy site. Download didn't work & as with many of these online sellers pretend they're dealing with the issue only for you never to hear from them, again I'm sick of it. Avoid this company.
7 March 2024
Reply from Muziker
Dear Oi,
We're really sorry for the difficulties that you've experienced with your order, since Muziker is here to bring joy.
There is already claim registered with your order for not working digital product. Our colleagues in claim department are looking after the issue what went wrong and we will contact you back with resolution. Thank you for your patience and understanding.
Kind regards,
Dorota
Muziker
Never shopped with them before
Never shopped with them before, however whole experience was straight forward and efficient. Will definitely shop there again.
17 March 2024
Reply from Muziker
Hello Lee,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Reply from Muziker
Hello Anthony,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
Reply from Muziker
Hello Paul,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Great service
Great service, amazing product. Very helpful in continental Europe. Thanks.
10 March 2024
Reply from Muziker
Hello Pawel,
Thanks for your feedback. We're happy for positive rating that you gave us and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
Reply from Muziker
Hello Carlo,
It's great to read about your positive experience with our store! Thanks for your review :)
Kind regards,
Dorota
Muziker
Reply from Muziker
Hello Andrew,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker
A very easy website to Great & Trusted Website to order your needsnavigate
A very easy website to navigate. I live in Australia and used my UK delivery address and then they shipped it to Australia for me. No problems at all and extremely well-packaged. For me to bother to order from a site that doesn't ship to my country they must have a great reputation otherwise I wouldn't even fo to the trouble of extra work. This Site is worth every penny. Any plans to ship internationally?
4 March 2024
Reply from Muziker
Hello Craig,
Thank you very much for your positive rating, it makes us really happy :) We might ship internationally one day, if we decide to offer this service, our customers will be promptly informed through our website.
Kind regards,
Dorota Muziker
Hard to beat.
The guitar was as described. It was well-packed and the delivery time was reasonably short. I would have no hesitation in buying from them again.
4 March 2024
Reply from Muziker
Hello Sammy,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
Reply from Muziker
Hello Andy,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Dorota
Muziker
I would have given five stars but for…
I would have given five stars but for one thing . I had two items in my shopping basket and placed my order. Something went wrong and my order was processed as one item not two . Within seconds of realising the mistake I contacted Muziker to inform them . But nothing could be done to amend the order . I then had to pay postage a second time to get my goods totaling £50 in postage alone . Grrrrr !
28 February 2024
Reply from Muziker
Hello David,
Thank you for your review that you've shared. We always try to improve our services, it wouldn't be possible without feedback from our customers. Regarding your order, once it has been paid for and marked as ‘OK,’ it is processed automatically. Unfortunately, after an order is dispatched from our facility, we are unable to make any amendments. We hope, you are satisfied with products received from us and we are looking forward to your next visit.
Kind regards,
Dorota
Muziker
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