We recently completed our move using Muve Conveyancing’s LiteSpeed service, taking just 9 weeks from start to finish. Reon & Mahiru were brilliant throughout the entire process, super friendly, incred... See more
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Reviews shaping this summary
I am truly grateful that I found Muve. They were really supportive and was only a phonecall away. Tuan my account manager helped me a lot to clarify my confusions he was an angel, Debrah my conveyance... See more
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I was helping my son to buy his first home and was somewhat apprehensive about the conveyancing process. Both Kevin Assauw and Udantha Amarakoon in particular made the whole process very simple. We we... See more
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The whole process was amazing. Everything was dealt with effectively and quickly. All emails and questions were answered almost straight away which helped me to be at ease throughout the whole pro... See more
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Company details
About Muve
Written by the company
At Muve, we’re transforming the home-moving experience by eliminating the
legal black hole that causes delays and uncertainty.
Moving home should be exciting—not frustrating. That’s why we’ve reimagined conveyancing to make it faster, smoother, and stress-free. As one of the UK’s leading digital conveyancers, we combine cutting-edge technology with expert legal support to bring certainty and simplicity to every transaction.
Our industry-leading Lightspeed service helps buyers and sellers move in as little as 5 weeks for freehold properties and 8 weeks for leaseholds, eliminating unnecessary delays. With real-time case tracking, you’ll never be left in the dark—our 24/7 portal provides instant updates, so there’s no need to chase solicitors.
We also provide dedicated case managers, clear fixed fees, and a ‘no move, no legal fee’ guarantee, ensuring a seamless, stress-free experience from start to finish. Whether you're buying, selling, or remortgaging, Muve is here to make your move simple, certain, and hassle-free.
Moving home should be exciting—not frustrating. That’s why we’ve reimagined conveyancing to make it faster, smoother, and stress-free. As one of the UK’s leading digital conveyancers, we combine cutting-edge technology with expert legal support to bring certainty and simplicity to every transaction.
Our industry-leading Lightspeed service helps buyers and sellers move in as little as 5 weeks for freehold properties and 8 weeks for leaseholds, eliminating unnecessary delays. With real-time case tracking, you’ll never be left in the dark—our 24/7 portal provides instant updates, so there’s no need to chase solicitors.
We also provide dedicated case managers, clear fixed fees, and a ‘no move, no legal fee’ guarantee, ensuring a seamless, stress-free experience from start to finish. Whether you're buying, selling, or remortgaging, Muve is here to make your move simple, certain, and hassle-free.
Contact info
Oriel House, 26 The Quadrant, , TW9 2PR, Richmond, United Kingdom
- 020 3907 4409
- customerservice@muve.me.uk
- muve.me.uk
4.6
Excellent
12K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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I had a good experience with muve…
I had a good experience with muve conveyancing. The solicitors were responsive, helpful, and patient at every stage in the process.
28 August 2026
Unprompted review
Reply from Muve
Dear Eloise,
Thank you for taking the time to leave your feedback. We are pleased to hear that you had a positive experience with Muve and that our team was able to support you throughout your transaction.
We greatly appreciate your kind comments regarding the responsiveness, patience, and helpfulness of our solicitors. Providing clear guidance and support at every stage of the process is something we strive for, so it is wonderful to know this was reflected in your experience.
Thank you again for choosing Muve. We wish you all the very best for the future.
Kind regards,
Kavindi
Team MUVE
AVOID AT ALL COSTS
My experience with Muve was extremely disappointing and frustrating from start to finish. What should have been a straightforward process turned into an ordeal that stretched close to a year, despite being a transaction that should have taken less than six months.
The account manager was consistently unhelpful and communication was shockingly poor throughout. Emails regularly went unanswered, with one instance where I waited over five weeks for a response. Despite making countless phone calls and sending repeated emails, I was rarely kept informed of progress and often felt completely left in the dark.
What made the situation even more frustrating was that I found myself doing the work that Muve should have been doing. Rather than receiving updates from my solicitor or account manager, I was repeatedly forced to chase the seller directly for information and progress updates. I effectively ended up acting as the account manager, solicitor, and go-between for both parties, simply to keep the transaction moving. This is not what clients are paying for when they instruct a conveyancing firm.
The solicitor handling my case was unable to resolve important enquiries relating to housing titles and property-related queries within a reasonable timeframe. These ongoing delays ultimately caused my mortgage offer to expire. By the time I was forced to secure a new mortgage product, interest rates had increased, costing me an additional £400 per month. This financial impact was entirely avoidable had the matter been handled competently and efficiently.
Muve heavily promotes its "Lightspeed" service, but there was absolutely nothing fast about my experience. Delays were constant, communication was virtually non-existent, and there appeared to be a complete lack of urgency, accountability, and ownership from those involved in my case.
To make matters worse, the final completion statement was provided at the last minute, leaving virtually no time to question or challenge any fees. Clients are placed under pressure to pay immediately because missing the deadline can cause further issues, including the expiry of property valuations and the risk of having to restart parts of the process.
Overall, I found the service to be poorly managed, with significant shortcomings in staff training, communication, and case management. The lack of professionalism, transparency, and customer care throughout this process was unacceptable.
I would strongly recommend that anyone considering Muve looks elsewhere. This has been one of the most stressful, time-consuming, and costly experiences I have encountered. The combination of poor communication, excessive delays, lack of proactive management, and the financial consequences of their failures means I would never use Muve again and would strongly advise others to consider alternative conveyancing firms.
11 September 2026
Unprompted review
Reply from Muve
Dear Avi,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear about your experience and appreciate you bringing these concerns to our attention. We understand your frustration regarding the length of the transaction, the level of communication you received, the delays in progressing matters, and the impact this had on your overall experience. This is certainly not the high standards we provide.
Please be assured that your feedback has been shared with your Resolutions Agent, who will be conducting a thorough review of the matters you have raised. They will be in contact with you directly to discuss your concerns in more detail and to ensure a full investigation is carried out.
Thank you again for taking the time to share your experience.
Kind regards,
Kavindi
Team MUVE
What an amazing service from Muve ***
What an amazing service from Muve ***
As promised since day 1, Dillon and Tirani exchanged the contract within 7 weeks.
Everything with clear and transparent, especially the tracking service to see all the progress.
Definitely recommended.
14 September 2026
Unprompted review
Reply from Muve
Dear Henri,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had such a positive experience with Muve and that the process was completed within the expected timeframe.
We greatly appreciate your kind comments about Dillon and Tirani. Keeping our clients informed through clear communication and providing transparency throughout the transaction are incredibly important to us, so it is wonderful to know that our tracking system and support helped make your journey a smooth one.
Thank you again for your recommendation and for placing your trust in us. We wish you all the very best for the future.
Kind regards,
Kavindi
Team MUVE
5 stars without a doubt! ⭐⭐⭐⭐⭐
I couldn’t recommend Muve highly enough. They were absolutely incredible throughout the entire journey and made what could have been a stressful process feel smooth, straightforward and reassuring from start to finish.
Their communication, professionalism and attention to detail were exceptional, and I always felt that I was in safe hands. What impressed me most was how efficiently everything was handled — the entire process was completed in just 7 weeks, which was far quicker than I ever expected.
A special thank you to Rashid and Cassendra for their incredible support, professionalism and dedication throughout the process. They were both fantastic and always made me feel supported and kept me informed every step of the way.
A huge thank you for making the entire experience such a positive one. I’m incredibly grateful for all your hard work and would have absolutely no hesitation in recommending them to anyone looking for a reliable, professional and efficient solicitors.
11 September 2026
Unprompted review
Reply from Muve
Dear Andrew,
Thank you for taking the time to share such wonderful feedback.
We are delighted to hear that your experience with Muve was a positive one and that the process felt smooth and reassuring throughout.
We truly appreciate your kind comments regarding our communication, professionalism, and efficiency. It is especially rewarding to know that Rashid and Cassendra were able to support you effectively and keep you informed at every stage of your transaction.
Thank you again for placing your trust in us and for recommending our services. We wish you all the very best for the future!
Kind regards,
Kavindi
Team MUVE
Very service from this two guys:
Very service from this two guys:
• Sanuji (Conveyancer)
• Rashid (Account Manager)
21 August 2026
Unprompted review
Reply from Muve
Dear Client,
Thank you for your feedback.
We're delighted to hear that and provided you with a positive experience throughout your transaction. We truly appreciate you taking the time to recognise their efforts and dedication.
We will be sure to pass your kind words on to them. Thank you for choosing Muve, and we wish you all the best for the future.
Kind regards,
Kavindi
Team MUVE
We’ve just completed on our house and…
We’ve just completed on our house and to be honest our experience started off quite slowly, and we did have some trouble reaching our first conveyancer and getting regular communication from her. Unfortunately, right before exchange, she was also changed at the last minute, which was initially quite worrying.
However, from that point onwards, everything ran incredibly smoothly. Our new conveyancer, Shalini Wijesooriya was absolutely fantastic. She was extremely helpful, kept us informed, answered every question we had (no matter how small!), and made what could have been a very stressful process feel so much easier.
Despite the rocky start, we were able to exchange and complete within just a few days of her being assigned to us and we genuinely couldn’t have asked for better support during those final stages. She was reassuring and incredibly responsive.
We can’t thank Shalini enough — she was honestly the most helpful and professional solicitor we could have hoped for. We’re so grateful for everything she did and would highly recommend her.
13 September 2026
Unprompted review
Reply from Muve
Dear Emma,
Thank you for taking the time to share your experience.
We are delighted to hear that your transaction has now successfully completed and that Shalini Wijesooriya was able to provide the support, guidance and reassurance you needed during the final stages of your matter.
We appreciate your comments regarding the earlier stages of your journey and understand how concerning it can be when communication does not meet expectations, particularly during such an important transaction. We are sorry that the beginning of your experience felt slower than it should have and that the change in conveyancer so close to exchange caused you understandable concern.
That said, we are pleased that the transition was a positive one and that Shalini was able to help make the process smoother from that point onwards. Your comments about her professionalism, responsiveness and willingness to answer every question will mean a great deal to her, and we will ensure your feedback is shared directly with both Shalini and her management team.
Thank you once again for your recommendation and for placing your trust in us. We wish you every happiness in your new home and all the very best for the future.
Kind regards,
Kavindi
Team MUVE
I had a very positive experience with…
I had a very positive experience with the solicitors and the Muve app. The whole process was professional, clear and easy to follow. The app was very helpful and made it simple to keep track of everything and communicate when needed. The solicitors were friendly, professional and always willing to help. I would definitely recommend their service to others.
13 September 2026
Reply from Muve
Hi Anna,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had a positive experience with both our conveyancing team and the Muve app. Providing a professional, clear, and easy-to-follow service is something we strive for, so it is fantastic to know that the app helped you keep track of your transaction and made communication straightforward and convenient.
We are also pleased to hear that you found our solicitors friendly, professional, and willing to help throughout the process. Your kind feedback is greatly appreciated and reflects the level of service we aim to provide to all our clients.
Thank you for your recommendation and for choosing Muve. We wish you all the best for the future.
Kind regards,
Anjalee
Team Muve
Great help and reassurance from the…
Great help and reassurance from the team at move my case manager was Pramita who I found very reliable, alongside Shanik the pair kept me informed and well and advised during my purchase.
3 August 2026
Unprompted review
Reply from Muve
Hi Omari,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you found our team helpful and reassuring throughout your property purchase. Buying a home can be a significant and sometimes challenging experience, so it is wonderful to know that Pramita and Shanik were able to provide the support, guidance, and communication needed to keep you informed and confident throughout the process.
Your kind comments about Pramita's reliability and the team's dedication to keeping you updated are greatly appreciated. We will be sure to share your feedback with both Pramita and Shanik.
Thank you for choosing Muve, and we wish you all the best in your new home.
Kind regards,
Anjalee
Team Muve
Very responsive and willing to answer…
Very responsive and willing to answer all my silly questions as a FTB!! And great price too.
12 September 2026
Unprompted review
Reply from Muve
Hi Favour,
Thank you for taking the time to leave a review.
We are delighted to hear that you found our team responsive and approachable throughout your journey as a first-time buyer. Purchasing your first home can bring lots of questions, and we want to reassure you that there is no such thing as a silly question when it comes to such an important milestone. We are always happy to provide guidance and ensure our clients feel informed and confident throughout the process.
It's also wonderful to hear that you were pleased with the value and service you received.
Thank you for choosing Muve and for your recommendation. We wish you all the best in your new home.
Kind regards,
Anjalee
Team Muve
Professional, friendly and efficient throughout
I recently completed my property purchase with Muve, and I couldn’t be happier with the service I received.
A huge thank you to Zainab and Charithma, who were both fantastic throughout the entire process. They were friendly, proactive, and kept everything moving even when things got a bit bumpy.
Communication was clear, timely, and reassuring, and they made what can be a stressful journey feel much more manageable.
I really appreciated their support and professionalism from start to finish.Highly recommend — thank you both for all your help.
9 September 2026
Unprompted review
Reply from Muve
Dear Client,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had such a positive experience with Muve during your property purchase. It's fantastic to know that Zainab and Charithma provided friendly, proactive, and professional support throughout the transaction, particularly when challenges arose along the way.
We understand that buying a property can often be a stressful process, so we are pleased that their clear communication, timely updates, and dedication helped make the journey more manageable and reassuring.
Thank you for your recommendation and for choosing Muve. We will be sure to share your kind feedback with Zainab and Charithma.
Kind regards,
Anjalee
Team Muve
5 stars for muve
Communication was perfect! Always give me updates every Friday and when i rang they rang they were always happy to help, i would highly recommend muve. There team are fantastic and get the job done quick, thanks again muve
11 September 2026
Unprompted review
Reply from Muve
Hi Sean,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you were pleased with the communication you received throughout your transaction. Keeping our clients informed is a key priority for us, so it's fantastic to know that the regular Friday updates and the support provided whenever you got in touch helped make your experience a positive one.
Your kind comments about our team's responsiveness and efficiency are greatly appreciated. We are pleased that we were able to assist you and help progress your matter smoothly.
Thank you for your recommendation and for choosing Muve. We truly appreciate your feedback.
Kind regards,
Anjalee
Team Muve
Extremely disappointing experience with Muve
Extremely disappointing experience with Muve — would not recommend
I have found my experience with Muve incredibly poor and, frankly, appalling.
I have had a sale in progress with Muve since 11 March, and at almost every stage, the process has been unnecessarily delayed. Despite being promised weekly updates, these have not been provided consistently, and I have repeatedly been left chasing for information rather than receiving proactive communication.
What has been particularly frustrating is the lack of proactivity throughout the transaction. There has been little evidence of Muve proactively communicating with the buyer’s solicitors or requesting the necessary management pack to move matters forward. These are basic aspects of progressing a property sale, yet I have repeatedly had to wait while issues appear to sit untouched.
It has now been six months into the process before Muve has begun properly progressing the fact that the property is held under the 2022 building regulations. This is something I would have expected to be identified and addressed much earlier in the transaction.
The case management has also changed partway through the process, which has added further frustration and a lack of continuity.
When I have tried to escalate my concerns, Muve have also been unwilling to provide a clear method of contacting or escalating matters to a manager. This has left me feeling that there is no meaningful way to raise concerns when the service being provided is inadequate.
The delays have had a significant financial impact on me, and I am extremely disappointed that much of this could potentially have been avoided through better communication, ownership and proactive case management.
Overall, I have found the service extremely frustrating and far below the standard I would expect. Based on my experience, I would not recommend Muve to anyone looking for a reliable and proactive conveyancing service.
11 September 2026
Unprompted review
Reply from Muve
Hi Sam,
Thank you for taking the time to share your feedback.
We are sorry to learn of your dissatisfaction with the service you have received and appreciate you bringing your concerns to our attention. We understand how frustrating delays, inconsistent communication, and changes in case handling can be during what should be a straightforward transaction.
Given the nature of the concerns you have raised regarding the progression of your sale, communication, case management, and the impact this has had on you, we can confirm that these matters have been recorded in line with our Complaints and Escalations Procedure.
If a member of our team has not already contacted you, someone will be in touch to review your concerns and discuss the issues you have highlighted in more detail.
Thank you for bringing these matters to our attention. We appreciate your patience while your concerns are being reviewed.
Kind regards,
Anjalee
Team Muve
Muve were fantastic for my house sale…
Muve were fantastic for my house sale and purchase, Sharfaa and Sumudu both kept me up to date with how everything was progressing and if I needed to speak to them they were always on hand to answer my queries. Every week without fail I received an email for both the purchase and the sale updating me as to how it was progressing. Thank you both so much for your help, patience and kindness from start to finish.
11 September 2026
Unprompted review
Reply from Muve
Hi Sharon,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Sharfaa and Sumudu provided such excellent support throughout both your sale and purchase. Property transactions can be complex, particularly when managing two matters at the same time, so it is fantastic to know that their communication, responsiveness, and regular updates helped keep you informed and reassured throughout the process.
We are especially pleased that you found the weekly progress updates helpful and that Sharfaa and Sumudu were always available to answer your questions. Your kind comments regarding their patience, kindness, and dedication are greatly appreciated.
Thank you for choosing Muve and for sharing your experience. We will be sure to pass your wonderful feedback on to Sharfaa and Sumudu.
Kind regards,
Anjalee
Team Muve
Excellent service
Excellent service! I had a really positive experience with Muve. The service was great, and communication throughout was clear, helpful, and professional. I’m very happy with the experience and would highly recommend Muve to others.
11 September 2026
Unprompted review
Reply from Muve
Hi Gihan,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had a positive experience with Muve and that you found our service, communication, and support to be clear, helpful, and professional throughout your transaction.
Providing a high level of service and keeping our clients informed at every stage are priorities for us, so it is fantastic to know that this was reflected in your experience.
Thank you for your recommendation and for choosing Muve. We truly appreciate your feedback and wish you all the best for the future.
Kind regards,
Anjalee
Team Muve
Exceptional service for property purchase
Having reviewed various quotes for the sale of my new property I decided to go with Muve.
I was a little nervous given the office wasn’t local and all works completed remotely.
The service, updates and communication along with the speed in which my sale was completed was exceptional.
Having purchased many property’s, the service I received from both Nirmani and Seraiah was exceptional.
Highly recommended and will definitely be using them in the future.
Shaun
10 September 2026
Reply from Muve
Hi Shaun,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you chose Muve and that your experience exceeded your expectations. We understand that using a fully remote conveyancing service can feel daunting initially, so it is particularly rewarding to know that our communication, regular updates, and efficient service helped provide reassurance throughout your transaction.
Your kind comments regarding Nirmani and Seraiah are greatly appreciated. We are pleased that their professionalism, responsiveness, and dedication contributed to such a positive experience and helped ensure your sale progressed smoothly and efficiently.
Thank you for your recommendation and for placing your trust in Muve. We will be sure to share your wonderful feedback with Nirmani and Seraiah.
Kind regards,
Anjalee
Team Muve
The whole conveyancing process was all…
The whole conveyancing process in purchasing our first house was all carried out very smooth,straightforward and easy for us.A big Thankyou to Dain and Abdul for their services and support.we are really happy and would highly recommend for anybody else too.
*Kal & Wade.
10 September 2026
Unprompted review
Reply from Muve
Hi Kal & Wade,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that your first house purchase was a smooth, straightforward, and positive experience. Buying your first home is a significant milestone, and we are pleased that Dain and Abdul were able to provide the support and guidance needed to make the conveyancing process as easy as possible.
Your kind comments about their service and support are greatly appreciated, and we are thrilled to know that you are happy with the outcome.
Congratulations on your new home, and thank you for your recommendation. We will be sure to share your feedback with Dain and Abdul.
Kind regards,
Anjalee
Team Muve
As first time experience we were kept…
As first time experience we were kept up to date every week to how the transaction was going,
Both Anisha and Vihara worked hard to get things done and if we were unsure , they would explain and go through it.
Thank you so much to you both , and we are thrilled we now have our new dream home! 🤩
10 September 2026
Unprompted review
Reply from Muve
Dear Client,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that, as first-time buyers, you felt well supported throughout your transaction and that the regular updates helped keep you informed every step of the way.
It's fantastic to know that Anisha and Vihara worked hard to progress your matter and took the time to explain things whenever you had questions. Clear communication and guidance are so important during the home-buying process, and we are pleased that they helped make the experience a positive one for you.
Congratulations on your new dream home, and thank you for choosing Muve. We will be sure to share your kind feedback with Anisha and Vihara.
Kind regards,
Anjalee
Team Muve
Extremely smooth service
We have recently used Muve to complete our first house purchase and we have had such a smooth process, they helped us in any way they could and made everything as easy as it could be, we had Raini madurasinghe and Vihandu Bimsath, they both made the process smooth and ensured we completed on the dates we requested
4 September 2026
Unprompted review
Reply from Muve
Hi Enzo,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that your first house purchase was such a smooth experience and that Raini Madurasinghe and Vihandu Bimsath were able to support you throughout the process. Buying your first home is an important milestone, and we are pleased that the team helped make everything as straightforward and stress-free as possible.
It's fantastic to know that their guidance, support, and commitment helped ensure completion took place on your preferred dates. Your kind feedback is greatly appreciated, and we will be sure to share your comments with Raini and Vihandu.
Congratulations on your new home, and thank you for choosing Muve.
Kind regards,
Anjalee
Team Muve
Terrible service
Terrible service. They sell themselves on the fact they will get you completed quicker than the market average - this is not true! Case handler and legal representative did not communicate with me - even on completion they did not let me know - I had to hear from a third party! I was asked numerous times to review my own documents - does not seem they know the legalities of house conveyancing. Use these if you wish but I would not recommend.
7 September 2026
Unprompted review
Reply from Muve
Dear Ruth,
Thank you for taking the time to share your feedback. We are extremely sorry to hear about the experience you describe and the frustration caused by the lack of communication throughout your transaction. We appreciate how disappointing it must have been not to receive an update regarding completion directly from your legal team.
We also note your concerns regarding the handling and review of your documents. We take feedback of this nature seriously and would welcome the opportunity to understand what happened in your particular case.
Unfortunately, based on the information provided in your review, we have not been able to identify the relevant file. We would therefore be grateful if you could contact us at feedback@muve.me.uk with your details and any further information you can provide. This will allow us to locate the matter and look into the concerns you have raised more thoroughly.
We are sorry again that your experience fell short of your expectations and would welcome the opportunity to address your concerns directly.
Kind regards,
Anjalee
Team Muve
Great experience and highly recommend
My wife and I had a great experience with Muve Conveyancing. The process was handled professionally from start to finish, with the team providing clear guidance and support throughout. Anishan and Cassandra were particularly helpful and supportive throughout the process, which helped make what can be a stressful experience much easier. Communication was generally efficient, and I would happily recommend Muve Conveyancing to anyone looking for a professional and reliable conveyancing service.
5 August 2026
Unprompted review
Reply from Muve
Hi Kosy,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you and your wife had a great experience with Muve Conveyancing. Buying or selling a property can often be a stressful process, so it is fantastic to know that our team provided clear guidance, professional support, and efficient communication throughout.
We particularly appreciate your kind comments about Anishan and Cassandra. We are pleased that their support and dedication helped make the process easier and more straightforward for you.
Thank you for your recommendation and for placing your trust in Muve. We will be sure to share your feedback with Anishan and Cassandra.
Kind regards,
Anjalee
Team Muve
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