Horrible Customer Service!!
26 April 2024
Unprompted review
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Company and support bend the truth quite a bit...
Company states expected delivery-times of about 1 week for four items, then writes ten days later that "your item is not in stock and has already been refunded". This is not true since no refund had been issued at this point.
I inquired about the refund and whether all items were out of stock, only to be told that they would reimburse me within the next three days.
Within this timeframe nothing further happened so PayPal had to step in and save my money.
2 May 2022
Unprompted review
Reply from Muttermode
Sehr geehrte Kunden,
Vielen Dank für Ihre Bewertung.
Es tut uns leid zu hören, dass Sie mit unserem Einkaufserlebnis nicht zufrieden sind. Um das Problem so schnell wie möglich zu lösen, können Sie uns bitte Ihre Bestellnummer mitteilen, damit wir Ihren Fall weiter bearbeiten können? Hier können Sie direkt antworten.
Vielen Dank im Voraus für Ihre Mitarbeit.
Muttermode-Team
Terrible shopping experience
Terrible shopping experience, I ordered since February 14TH, no delivery , no refund , no contact . The order number given is fake , not valid. Wrote to support, but rather I get an automated reply everything.
This is a scam website , I’ll share this bad review on every platform .
Don’t patronize this brand !!!
Here is the order number 1628402-14052
Tracking number AS302025290CN
18 March 2022
Unprompted review
Reply from Muttermode
Dear customers,
Thank you for your review.
We are sorry to hear that you are not satisfied with our shopping experience. To help solve the problem as soon as possible, can you please give us your order number so that we can continue to process your case? You can reply directly here.
Thank you in advance for your cooperation.
muttermode team
Order not fully delivered no refund
Order not fully delivered, no refund, no reaction from support. Received goods are poor quality and have loose stitches.
26 February 2022
Unprompted review
Reply from Muttermode
Dear customers,
Thank you for your review.
We are sorry to hear that you are not satisfied with our shopping experience. To help solve the problem as soon as possible, can you please give us your order number so that we can continue to process your case? You can reply directly here.
Thank you in advance for your cooperation.
muttermode team
What you see on website is total…
What you see on website is total opposite of what you get!! Obvious rip off and hoax company! Delivery took ages. Coat is badly sewn, looks super cheap, material is thin n design is extremely ugly; worth 15 euros instead of 70 euros. Never experienced such a scam! Shame on you! I want my money back!!!!
5 January 2022
Unprompted review
Reply from Muttermode
Dear customers,
Thank you for your review.
We are sorry to hear that you are not satisfied with our shopping experience. To help solve the problem as soon as possible, can you please give us your order number so that we can continue to process your case? You can reply directly here.
Thank you in advance for your cooperation.
muttermode team
Abzocke!!
Abzocke!!!
Very bad quality product.
They offer 15% discount for keeping the cheap product here. They create a lot of obstacles to receive the product back.
The pictures they have on their website is completely different of the product received!
20 October 2021
Unprompted review
Reply from Muttermode
Dear customers,
Thank you for your review.
We are sorry to hear that you are not satisfied with our shopping experience. To help solve the problem as soon as possible, can you please give us your order number so that we can continue to process your case? You can reply directly here.
Thank you in advance for your cooperation.
muttermode team
I dont recommend to order from this…
I dont recommend to order from this company!!!!!! The quality of their products is terrible! The ordered and received dress has nothing to do with the picture of the dress on the website. It looks like they fool people, bc its not a german company, but the chinese one, you cant send back to german address but to the chinese one!!!!! Dont do this mistake and dont order from them!!!!!!!
5 August 2021
Unprompted review
Reply from Muttermode
Sehr geehrte Kunden,
Vielen Dank für Ihre Bewertung.
Es tut uns leid zu hören, dass Sie mit unserem Einkaufserlebnis nicht zufrieden sind. Um das Problem so schnell wie möglich zu lösen, können Sie uns bitte Ihre Bestellnummer mitteilen, damit wir Ihren Fall weiter bearbeiten können? Hier können Sie direkt antworten.
Vielen Dank im Voraus für Ihre Mitarbeit. Ich hoffe auf baldige Neuigkeiten
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