Mustard Mortgages Reviews 64

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, which contributes to a stress-free process.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the outstanding support,... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mega thanks to Sian for dealing with my mortgage application. She did an amazing job porting my mortgage over to our new home and made the whole process stress-free. She was always easy to contact an... See more

Company replied

Rated 5 out of 5 stars

Sian and her team gave us great advice when we were moving house this summer. She listened to what our needs were and presented different options to us for how best to meet those needs. Throughout the... See more

Company replied

Rated 5 out of 5 stars

I am a first time buyer and had absolutely no idea how to go about buying a property or getting a mortgage or what other things I may need. Sian (my Mortgage broker) made sure I understood every... See more

Company replied

Rated 5 out of 5 stars

I got in touch with Mustard Mortgages as a part of my first ever house purchase and Sian from Mustard Mortgages made it such a straight forward process. She was so kind, professional, and in-touch thr... See more

Company replied


Company details

  1. Finance Broker

Written by the company

🏡Welcome Home with Mustard Mortgages! At Mustard Mortgages, we're thrilled to embark on this journey with you. Homeownership is a special milestone, and we're here to make the path smoother, just like your favourite condiment adds flavour to every meal!


Contact info

4.8

Excellent

TrustScore 5 out of 5

64 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with Sian Fisher

We had an outstanding experience working with our mortgage broker, Sian Fisher. From start to finish, she was absolutely brilliant.

Our journey to finding the right home took quite a while, and at one point we even had three different buyers due to the original ones falling through. This meant we had to reapply for our mortgage more than once, which could have been incredibly stressful, but Sian made the entire process so much smoother. She was patient, professional, and always available whenever we needed guidance or reassurance.

What really stood out was how she consistently went above and beyond. Nothing ever felt like too much trouble, and she handled every twist and turn with calm expertise. We also ported part of our mortgage, and Sian has already set key dates to ensure we’re fully supported with the next steps later this year, which gives us great peace of mind.

We truly couldn’t have asked for better support throughout this process. I cannot recommend Sian enough!

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Recommend!

We went with Sian for our first home purchase and gave us a wealth of knowledge and expertise. She guided us through start to end and was ever so helpful. Can’t recommend enough.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!!

As first time buyers this experience could have been super stressful and overwhelming but with the help of Sian Fisher everything was handled and communicated amazingly. I couldn’t recommend Sian enough, she has been so helpful throughout and continues to answer all of our questions!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

As first time buyers we have been so…

As first time buyers we have been so lucky to have had Lisa as our mortgage broker. Lisa was absolutely amazing with advice and assistance through the process and it definitely contributed to keeping the anxiety and nerves away!
Lisa knows her stuff and this house buying process wouldn’t have gone so smooth without Lisa!
Thank you sooo much!!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Sian was great from start to finish…

Sian was great from start to finish always available for a call and really helped us understand our first remortgage!

11 March 2026
Unprompted review
Mustard Mortgages logo

Reply from Mustard Mortgages

Thank you for the lovely feedback! It was a pleasure helping you with your first remortgage.

Rated 5 out of 5 stars

I would highly recommend lisa hills

I can’t recommend a better service I had a great experience, I just bought my first home and Lisa hills was my mortgage advisor. She was great ! She made what some would consider a stressful time super easy; any questions she was always there to help (with quick responses) which was very helpful. Thanks to Lisa the whole process was easier for me to understand I would highly recommend especially as first time buyers she was amazing :)

26 February 2026
Unprompted review
Rated 5 out of 5 stars

First Time Buyer - Mortgage Help

I met Lisa when I was first looking to buy a house at the beginning of 2025. Whilst it took me a while to find a house an go through the process, she would regularly check in and ensure I was ok / if I had progressed any further. Once I found a house and had an offer accepted, Lisa was on hand from the very beginning and supported me throughout (which was extremely helpful as a FTB). She also helped me with questions I had about the buying process as a whole!! I’d like to thank Lisa personally for her help and guidance throughout, what is a notoriously, stressful time. I would definitely recommend MustardMortgages and Lisa. Thanks again!

20 February 2026
Unprompted review
Mustard Mortgages logo

Reply from Mustard Mortgages

Thank you so much for your fantastic review and for recommending Mustard Mortgages.

We are so pleased to hear how well supported you felt throughout your journey — especially as a first-time buyer. Lisa will be so pleased to read your kind words. Supporting our clients every step of the way is exactly what we aim to do.

Congratulations on your new home, and thank you again for choosing Mustard Mortgages!

Rated 5 out of 5 stars

Highly Professional, Friendly, and Reliable Service

Mustard Mortgages delivered an outstanding service from beginning to end, and I cannot recommend them highly enough. From our very first conversation, it was clear that they genuinely cared about finding the best possible solution for us and making the entire process as smooth as possible.

Sian was absolutely fantastic throughout. She was professional, knowledgeable, and incredibly supportive, always taking the time to explain everything clearly and thoroughly. No question ever felt too small, and her patience and attention to detail made a huge difference. Sian kept us fully informed at every stage, responded promptly to any queries, and handled all the paperwork efficiently, which took so much stress off our shoulders.

What really stood out was the level of care and personal attention we received. Thanks to Sian and the wider Mustard Mortgages team, what could have been a stressful experience felt straightforward and well managed from start to finish. I would not hesitate to recommend Mustard Mortgages to anyone looking for a trustworthy, professional, and genuinely excellent mortgage broker.

4 February 2026
Unprompted review
Mustard Mortgages logo

Reply from Mustard Mortgages

Thank you for taking the time to share such fantastic feedback.

We’re thrilled to hear that your experience felt smooth and well managed throughout. Sian is passionate about making the process clear, supportive, and stress-free, so it’s great to know her guidance and attention to detail stood out.

Your recommendation means a great deal to the whole team. Thank you for trusting Mustard Mortgages — we’d be delighted to help you again whenever you need us.

Rated 5 out of 5 stars

Sian was so good

Sian was so good. As a first time buyer she patiently answered all my questions and explained everything as detailed and simple as possible. She replied to messages quickly and called back whenever she was unable to answer call. She kept updating me of new rates. Honestly, thank you.

4 February 2026
Unprompted review
Mustard Mortgages logo

Reply from Mustard Mortgages

Thank you so much for your lovely feedback!

We’re so pleased Sian was able to support you through your first-time buyer journey and keep everything clear and stress-free. She’ll be delighted to hear how much you appreciated her help.

Congratulations on your new home, and thank you again!

Rated 5 out of 5 stars

Mega thanks to Sian for dealing with my…

Mega thanks to Sian for dealing with my mortgage application. She did an amazing job porting my mortgage over to our new home and made the whole process stress-free. She was always easy to contact and happy to answer any questions. Sian is a real asset to the company. Extremely happy customer and will definitely be using her expertise again.
Many thanks Ricky Horner

22 January 2026
Unprompted review
Mustard Mortgages logo

Reply from Mustard Mortgages

Thank you so much for your kind words, Ricky!

We’re delighted to hear that Sian was able to make the process of porting your mortgage to your new home smooth and stress-free. It’s fantastic to know she was always on hand to answer your questions and provide the support you needed.

We truly appreciate your trust in us and your lovely feedback — Sian will be thrilled. Wishing you every happiness in your new home, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Shame I couldn't give them ten stars.

Shame I couldn't give them ten stars.
Sian was absolutely brilliant. She made the whole process of remortgaging so easy.
She was very patient when we repeatedly asked the same questions over and over again. Talked us through it step by step.
The after service she gave was fantastic.
I would throughly recommend this company.
Thankyou so much.

1 December 2025
Unprompted review
Mustard Mortgages logo

Reply from Mustard Mortgages

Thank you so much for your lovely review!

We’re thrilled to hear Sian made your remortgaging process smooth and stress-free. She’ll be delighted to know her patience and support made such a difference.

We truly appreciate your recommendation and are always here if you need us again.

Rated 5 out of 5 stars

5 stars

Sian and Hayley made our mortgaging experience stress free. It was not an easy process but all of our questions were answered and they were very informative. Will 100% be dealing with them again

13 November 2025
Unprompted review
Mustard Mortgages logo

Reply from Mustard Mortgages

Hi Daniella,
Thank you for the lovely 5-star review! ⭐️ We are really glad we could take the stress out of the process and be there to answer your questions along the way. It was great working with you, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

I want to say a massive thank you to…

I want to say a massive thank you to Mustard Mortgages but specifically Lisa. She is absolutely God sent. She was always ready to help, and answer calls anytime we needed her help. She provided tremendous service to help our journey of purchasing a home go smoothly. She was very friendly and treated us as though we were family. I would recommend Lisa to any one looking for a mortgage broker. God richly bless you Lisa.

16 December 2025
Unprompted review
Mustard Mortgages logo

Reply from Mustard Mortgages

Thank you so much for your lovely review. It truly means a lot to us, and Lisa will be so grateful for your kind words. We’re really glad we could support you through your home-buying journey and help make it a smooth one. Wishing you all the best in your new home, and thank you for the recommendation!

Rated 5 out of 5 stars

My experience

My experience working with Sian has been completely 5 stars through the whole process. I had a unique case as i was in a Let-to-buy situation with adverse credit. Sian went above and beyond to secure me the best possible outcome. Sian not only dealt with the lenders but was also having to deal with the estate agents constantly requesting updates. Sian handled everything so professionally and kept me feeling assured that i was with the right broker. Rightly so. Im a happy customer! I will be sticking with Sian and mustard mortgages for all my mortgage needs going forward. I definitely will be passing Sians details on to anyone looking for a mortgage broker.

27 November 2025
Unprompted review
Mustard Mortgages logo

Reply from Mustard Mortgages

Thank you so much for the 5⭐ review! We’re really glad Sian could support you through what sounds like a complex case and get such a great result. She’ll be so pleased to read this. Thanks for trusting Mustard Mortgages — we look forward to helping you again in the future!

Rated 5 out of 5 stars

Excellent and professional service received


Sian and Hayley have gone above and beyond in helping with my mortgage.

Due to last-minute changes on my end, I exceeded the deadlines set by the mortgage company, but they worked tirelessly and pushed hard to ensure everything was completed on time. Their communication throughout was outstanding and made all the difference in getting this over the line.

I would strongly recommend this company truly professional and supportive from start to finish.

21 November 2025
Unprompted review
Mustard Mortgages logo

Reply from Mustard Mortgages

Thank you so much for taking the time to share your feedback. We’re delighted to hear that Sian and Hayley were able to support you through the process and help overcome the last-minute challenges. They always strive to deliver clear communication and go the extra mile for our clients, so it’s wonderful to know their efforts made a difference.

We truly appreciate your recommendation and are grateful you chose us to guide you through your mortgage journey.

Rated 5 out of 5 stars

Sian helped me so much with my mortgage…

Sian helped me so much with my mortgage with great advice and got me the best product. Just moved into my new house and couldn't thank her anymore for what she did. Would highly recommend

14 November 2025
Unprompted review
Mustard Mortgages logo

Reply from Mustard Mortgages

Thank you so much for your kind words, It was a pleasure working with you. We wish you every happiness in your new home and look forward to working with you again on the future.

Rated 5 out of 5 stars

Fantastic service

Sian and her team gave us great advice when we were moving house this summer. She listened to what our needs were and presented different options to us for how best to meet those needs. Throughout the process we received regular updates of potential changes to our options, so we always had the best product available. We would definitely recommend Sian and team to anyone looking for mortgage advice.

30 June 2025
Unprompted review
Mustard Mortgages logo

Reply from Mustard Mortgages

Thank you for taking the time to share your experience! We’re so glad our team could provide the advice and support you needed throughout your move. It’s great to know you felt well-informed every step of the way.

Rated 5 out of 5 stars

Stress-free and First Time Buyer Friendly

I am a first time buyer and had absolutely no idea how to go about buying a property or getting a mortgage or what other things I may need.
Sian (my Mortgage broker) made sure I understood every step using simpler terms, made sure not to rush any explanations and helped me understand what else I will need e.g. Income Protection and Content Cover.
Sian and Hayley have both been so friendly and helpful. I have had the best experience I could have with buying a property and getting a mortgage was a lot less scary.
Always made sure to keep me updated and on track.
Thank you

23 September 2025
Unprompted review
Mustard Mortgages logo

Reply from Mustard Mortgages

Thank you so much for your wonderful review! We’re so happy to hear your first home-buying experience felt clear and supported every step of the way. It’s great to know we could make the process easier and less daunting for you.

Rated 5 out of 5 stars

Like me. You. Need. Sian.

This is my 4th time round sorting a mortgage.
I usually sort everything myself.
I’m very on top of rates and fixing when needed.

But this time, with a volatile market, kids and less time in my life, I paid my life time fee to Sian and let an expert work her magic!

And she did!

Sian has been a star from start to finish.

From the first call, to sorting my mortgage and insurance policies.
She’s kept it together after me asking so many questions all hours of the day!

I’ve found Sian reply's as promptly and efficiently as she can.
I’ve never waited more than half a day for a reply.
Which I think is amazing.

I'm looking forward to working with Sian again when my policies come up for renewal in 2 years time.

Thank you for all your time and energy!

28 October 2025
Unprompted review
Mustard Mortgages logo

Reply from Mustard Mortgages

Thank you so much for your fantastic review! We’re so pleased you had such a positive experience and felt supported throughout the entire process. It’s great to hear everything went smoothly, and we look forward to helping again in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look