Very prompt in response, Courteous and professional “after one year of regrettably not being able to keep up my long standing subscription (due to personal financial difficulties), It’s now... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service. Quick to reply and addressed some specific issues we had very clearly. Much easier to work with a company that cares for customer service. such as Musicbed, as most other compa... See more
Company replied
Great experience with them overall! I really appreciated the fact that once I subscribed to their platform they setup an intro call with me. On this call they walked me through everything in grea... See more
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Musicbed offers premium quality songs. Their annual contests are a real boom for creators to compete in international level contests. For my Film Academy, Film4EVER, this has translated to a huge exp... See more
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Company details
Written by the company
License Music for Unforgettable Moments! Pairing the right music with the moving picture creates a moment that changes everything. Discover a highly curated roster of label-quality musicians and composers.
Contact info
Harmon Road 9555, 76177, Fort Worth, United States
- 800-380-8154
- support@musicbed.com
- musicbed.com
4.5
Excellent
354 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best music is only worth it if you…
The best music is only worth it if you can find it, and they help you do just that.
8 October 2025
Unprompted review
Reply from Musicbed
Thanks so much for your feedback Taylor! We love hearing that our catalog and curation tools are helping you find exactly what you need. Don't hesitate to reach out if we can help you make the most of our latest features!
Good service and great customer…
Good service and great customer service. Highly recommend
2 October 2025
Unprompted review
Reply from Musicbed
Thanks Stephen! We're always happy to help. We look forward to your next creation!
Absolute must-have for small YouTube creators
A well-laid-out and easy-to-navigate website.
Clearance requests are a snap, with automated copyright clearances, and if automation doesn't work, just follow the simple instructions to enable staff to manually clear your video.
Staff are well-trained, very prompt, friendly and helpful, making the entire Musicbed experience a real pleasure, and an absolute must-have for small YouTube creators
3 October 2025
Unprompted review
Reply from Musicbed
Thank you very much for sharing Nigel! We're always working to make our automatic clearance as seamless as possible.
Glad you appreciated our support team, I'll make sure they hear your kind comments!
Allyson Roach reviewed our claim…
Allyson Roach reviewed our claim quickly and professionally. Great service! Would recommend.
3 October 2025
Unprompted review
Reply from Musicbed
Thanks Ethan! I'll be sure Allyson gets your note. We are always happy to help, have a great day!
Qquick, polite and helpful
I received a quick, polite and helpful response to my initial email.
I was very satisfied and impressed with their professionalism.
30 September 2025
Unprompted review
Reply from Musicbed
So glad you had a great experience! Don't hesitate to reach out anytime.
Allyson Roach is very kind and helpful…
Allyson Roach is very kind and helpful each time, I contacted Musicbed. It feels great to be able to call support and actual get a person on the phone. I really appreciate her, for helping me with my recent concerns as well as walking me through the process of submitting my application to be considered for the music library.
26 September 2025
Unprompted review
Reply from Musicbed
Thank you for your kind feedback Travis! Allyson will really appreciate your shoutout. We are always more than happy to help!
Great communication and the team went…
Great communication and the team went above and beyond to help with any issues regarding claims on the music. Would fully recommend and I’ll keep using Musicbed for life!
25 September 2025
Unprompted review
Reply from Musicbed
Thanks Daniel! We're glad to have you aboard with us! Don't hesitate to reach out any time we can be of assistance. Have a great day!
They Wont refund $840 Auto Renewal
Been a subscriber since 2017 and felt like $840 was a bit much. Tried to cancel my renewal and their website wouldn't allow it. I forgot to follow up and saw $840 auto renewal payment a month later. On the same day I tried to cancel the payment and get a refund via email and they flat out refused to cancel and refund! Do not use musicbed!
24 September 2025
Unprompted review
Reply from Musicbed
Hello Vu, thank you for your candid feedback. It truly helps us improve! I wanted to address your comments so other folks can avoid similar issues.
The option to disable your subscription's renewal becomes available starting 30 days before the renewal (we send an email when the window opens). If you were unable to disable renewal, you were likely outside the renewal window. Our team is always willing to discuss manually disabling the renewal for you if your renewal window has yet to open or you have trouble managing it yourself.
While our standard policy and terms of service exclude any refunds, it looks like our team offered an exception with a partial refund. We’re always striving to improve the subscription experience, and your comments help us refine how we communicate renewal reminders and cancellation options!
Quick, friendly support — awaiting platform access
I contacted Musicbed support (contact: Allison). They replied quickly and politely. I’m currently waiting for an invitation to the platform — I’ll update this review after I use the service.
24 September 2025
Unprompted review
Reply from Musicbed
Thank you so much for taking the time to give us your feedback! It's a major win for us when our courtesy and efficiency are noted. I will give Allyson your compliments! Thanks again!
Great quality content and easy to use…
Great quality content and easy to use platform. have used music bed with no issues for over 5 years now. Leeds Rhinos.
24 September 2025
Unprompted review
Reply from Musicbed
Thanks for your comment Leeds! And thank you so much for being such a longstanding part of the Musicbed community. We look forward to your next project!
Quick, helpful and solved my problem
Was extremely helpful and quick to respond to my subscription issue. He took the time to look into my account and explained clearly why I was having trouble with my renewal settings. His support made the whole process much easier and I really appreciate the clarity and professionalism.
18 September 2025
Unprompted review
Reply from Musicbed
Thanks for stopping in to share your feedback Silas! Providing timely help that is actually helpful is what we do! So glad you appreciated your experience, we're here any time you need us!
Great experience with customer support
We were really unsure whether MusicBed was right for our business as it was quite a big investment for our small business. We had a million questions and we spent quite a number of weeks in talks with their customer support team (shout out to Jeremy!) who was absolutely fantastic, really patient and answered our many questions, along with explaining how it would work in terms of our content creation business. We have since signed up!
18 September 2025
Unprompted review
Reply from Musicbed
Thank you so much for sharing your experience with us Liz! I'll be sure to pass your comments along to Jeremy, he'll be happy to hear you appreciated his help! Welcome to the Musicbed community, and please don't hesitate to reach out any time you have a question.
The best music quality
The catalog is exceptional and the quality of the music is impressive, I always quickly find the perfect music for my projects.
17 September 2025
Unprompted review
Reply from Musicbed
Thank you so much Chris! We pride ourselves on the quality and level of curation of our library. Don't hesitate to reach out any time we can assist you!
Musicbed customer support amazes me…
Musicbed customer support amazes me every time I contact them. Fast, reliable and customer oriented! Their answer confirms that they are worth the trust!
15 September 2025
Unprompted review
Reply from Musicbed
Thank you so much Anders! We so appreciate you taking the time to shout out our team! It is always a pleasure to help, and we can't wait to see your next creation!
Reply from Musicbed
Thank you Donny! We appreciate your support. Have a lovely day!
Five Star Customer Service
I had some questions and Musicbed was quick to respond!
5 September 2025
Unprompted review
Reply from Musicbed
Thanks so much Eddie! Very glad we could answer your questions quickly. Feel free to reach out anytime, we're always happy to help!
Terribly useless customer service
Terribly useless customer service. Puts a bad taste in my mouth and I wont be recommending music bed to anyone anymore. Scam service . Locks you in for a year with no trial time offered, emailed customer service and they were closed for the weekend, when they got back to me, they said there’s nothing they can do. There’s a difference between not being able to do something and unwilling to do something. So many other music services available nowadays. I hope music bed goes out of business for their shady scammy practices.
31 August 2025
Reply from Musicbed
Hi Thomas, thank you for your feedback! I’m really sorry to hear this has been such a frustrating experience for you. I see my colleague Raquel was chatting with you via email so I'll try to clarify and expand on a few things here as well!
We do offer a 14-day free trial, but it looks like you opted to go straight into the annual subscription. I hate to hear that the process felt unclear- we try to make it apparent at several points in the checkout process and do not allow payment to be made until the box stating "I have read and acknowledge that subscription plans last 12 months" is checked.
Musicbed artists provide the highest quality music that they've poured their heart and souls into, and our agreements with them are based on annual terms. We make these terms clear and stick to them to protect our artists and their work.
I'm sorry you got the sense our team was unwilling to help, I'd love to pick up this conversation in your email thread to offer you some alternative options! Thanks again for your time and feedback- it helps us improve!
I wanted support to move my…
I wanted support to move my subscription and the team were very fast, clear and helpful. Ive been using musicbed for years and you pay for the quality service and music they have on offer. My work would not be as complete without them existing!
9 September 2025
Unprompted review
Reply from Musicbed
Thanks so much Mitchell! And thank you for being a longtime part of the Musicbed community. It is always our pleasure to help! We're glad to know the Musicbed catalog is making a tangible impact on your work- we can't wait to see what you make with it next!
It was a wonderful experience.
7 September 2025
Unprompted review
Reply from Musicbed
So glad you had a great experience Giovanni! We are always here when you need us, don't hesitate to reach out!
Allyson was brilliant!
Allyson, client specialist, was brilliant!
Always uplifting when someone responds to an enquiry quickly, politely and professionally...
Thank you and carry on the good work.
2 September 2025
Unprompted review
Reply from Musicbed
Thanks David! I'll be sure Allyson hears your feedback! I'm stoked she was able to brighten your day, that's what we aim for!
Thanks for being part of Musicbed's community, we look forward to your next creation.
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