SCAM DO NOT ORDER - SEND FALSE TRACKING DETAILS ANS REFUSE TO GIVE FULL REFUNDS
Do not order - they send false order and tracking information, another review says the same - woman called Tess in customer service constantly lies and tries to fob you off,
ordered a dress back in October 2023, took 3 weeks to arrive, I queried and was given 50% refund to say sorry, when it arrived it was poorly made, completely see through - emailed a picture over and woman called Tess said it was a manufacturing error and they would send another out. Chased 2 weeks later and she admitted she never sent one out and would do now, asked for a copy of order confirmation for proof and she couldn’t provide anything and kept blaming the supplier that she was waiting for them (bare in mind when I originally ordered I was sent confirmation within minutes of ordering?) week or so later she sent tracking information (no actual proof it’s my order) she also promised a 30% refund for compensation for all the hassle - this has never been received. It it’s now mid January 2025 and I still haven’t received the dress. Emailed again Tess then sent another tracking link, however this was clear it was a false tracking link as was a link to a delivery last year delivery to another city which I don’t live in. Again email and she never answered my question nor about the 30% refund she promised. Constant back and forth so I have just asked if I can have a full refund. She is now trying to use the 50% refund that was issued due to inconvenience as my refund - I’m not sure if this woman understands that this isn’t a full refund.
I’ve now been told by another person when asking if someone else can deal with my issue that the dress isn’t in production anymore - it’s clearly visible and in stock right now online - another excuse why they can’t send the dress out.
The company cannot answer any of my questions.
1. I was promised a 30% refund for inconvenience by Tess back last month when she ‘forgot’ to send the replacement dress out. Still never received and she ignores every time.
2. An update on where my replacement dress is right now - all I received from Tess is false tracking information when chasing up, dates and location and no related
They are refusing to give a full refund yet admitted this dress isn’t up to standard? I would be embarrassed if this was my company the least they can do is give a full refund but think a partial refund because I received an unfinished dress is acceptable! Why should I have to loose out on money
AVOID