Great experience in this appartement in ortisei. Full equipped (all what you need). The place is also close of a lot of chairlift allowing visiting and experience great trail experience.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Great experience in this appartement in ortisei. Full equipped (all what you need). The place is also close of a lot of chairlift allowing visiting and experience great trail experience.
Company replied
We rented a 10-people chalet from Muse last winter. We had some problems and unfortunately, the communication with Muse was terrible. They do not answer messages, say they will reply and then don't an... See more
Company replied
Everything was perfect. Also the location is very nice! There is a bus stop in front of the accommodation so you are in Ortisei in 10 minutes.
Company replied
This apartment is absolutely wonderful! The place is spotlessly clean and well-maintained, with stunning views right from the property — you can see the beautiful scenery without even leaving the h... See more
Company replied
MUSE.holiday is a professional vacation rental agency specializing in the management and rental of holiday apartments. Its mission is to transform properties into high-performing assets while delivering outstanding guest experiences. The agency supports property owners at every stage by providing a complete, stress-free management service. From listing optimization and dynamic pricing to guest communication, check-ins, cleaning, and maintenance, every detail is handled with precision and care. The focus is on maximizing occupancy rates, strengthening online reputation, and increasing overall profitability. At MUSE.holiday, successful vacation rentals are built on quality, attention to detail, and a strong commitment to guest satisfaction. This approach consistently leads to better reviews, higher demand, and improved financial performance for property owners. For travelers, MUSE.holiday offers a curated selection of apartments designed to ensure comfort, style, and a seamless stay. Each property is carefully managed to meet high standards, creating memorable and reliable experiences for every guest. Whether for property owners aiming to enhance rental performance or for guests seeking a premium stay, MUSE.holiday represents a trusted partner in modern hospitality. 👉 Discover more: www.muse.holiday
Via Arnaria, 9A, 39040, Castelrotto (BZ), Italy
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was perfect. Also the location is very nice! There is a bus stop in front of the accommodation so you are in Ortisei in 10 minutes.

Reply from MUSE.holiday
Great experience in this appartement in ortisei. Full equipped (all what you need). The place is also close of a lot of chairlift allowing visiting and experience great trail experience.

Reply from MUSE.holiday
Everything was great, fully equipped rooms, kitchen, shower, nice contact, everything was clean. I can recommend them!

Reply from MUSE.holiday
We stayed here for 7 nights and loved it. The view on balcony was stunning with scenes of Lana and the mountains around us.
Kitchen was lovely. Had essentials for what you would need. They had fridge and freezer which was brilliant. (A shelf in the fridge was broken it didn’t affect our stay but would suggest to look at it incase you needed to store more in the fridge) There wasn’t an oven but they did have hobs you could use.
Lounge and dining area was lovely.
Our bedroom was great. We had fresh bedding and fresh towels. We had plugs either side of the beds. Also, we had a fan which was great as it was warm when we was staying here. Great wardrobe space and chest of draws either side of the bed. The bathroom is tiny but it didn’t affect our stay. Would suggest to buy a new bin for the bathroom as the bin in there is tired and the lid is completely broken.
Cleanliness overall was great. Did look underneath the bed and there was rubbish left over from previous people just so you’re aware of this. But overall honestly it was great.
Loved the garden and pool. This is maintained beautifully. Was a highlight of our trip! Great options of sun loungers, pizza oven, table tennis & hay barn sauna.
This was a great location as we explored the dolomites and was about 1-1 1/2- 2 hour away from where we wanted to visit. One thing to add you are uphill on a mountain so we found we had to drive down every time in the evening if we wanted to go out in Lana. But it was worth it for the views just wanted to mention if you wanted to walk into the town.
Check in/out was super easy. Muse is a trustworthy and there was always someone to answer my questions when needed. Thankyou for a lovely stay we really enjoyed it.

Reply from MUSE.holiday
Accommodation was clean, quiet and well located - good value for money. MUSE was helpful from the beginning, well organised and communication before getting to the accommodation was excellent which made arrival easy. Would use MUSE again.

Reply from MUSE.holiday
I needed their advice and I got it immediately
They were very kind and helpful.

Reply from MUSE.holiday
Great apartment and great owner and great location near to the center

Reply from MUSE.holiday
Bright and spacious apartment with large balcony. Easy walking to central Ortisei village. Kitchen well equipped, the best. Good view of the mountain from bedroom window.

Reply from MUSE.holiday
Great location! Accommodation was perfect and very clean! Staff were extremely helpful also

Reply from MUSE.holiday
We had an incredible experience booking our holiday rental through Muse. Excellent communication before and during our trip, we were even allowed an early check-in as it was very bad weather that day. We’ve used Airbnbs for years, but I highly recommend Muse and will certainly use it again.

Reply from MUSE.holiday
location, alternatives, cleanliness, easy and fast check in/out
Very much thank you

Reply from MUSE.holiday
Very bright and clean apartment with excellent views and a great location. Very well-equipped and with excellent customer service. Highly recommended.

Reply from MUSE.holiday
The apartment was perfect! Very comfortable and in a very quiet part of town, yet still close enough to walk to the center and all of the lifts. The customer service was wonderful. They were kind and communicated quickly and professionally. I highly recommend!

Reply from MUSE.holiday
This apartment is absolutely wonderful!
The place is spotlessly clean and well-maintained, with stunning views right from the property — you can see the beautiful scenery without even leaving the house.
The location is perfect for those traveling by car, as getting around is very convenient. Just a heads-up: it can be a bit tiring to walk everywhere, so having a vehicle is highly recommended.
We had a fantastic stay and would definitely come back. Highly recommend to anyone looking for a peaceful and scenic place to stay

Reply from MUSE.holiday

Reply from MUSE.holiday
The apartment has perfect location, very clean, full of amenities, with a lot of space to leave your belongings. Everything is very well explained and it’s very easy to contact Muse if you have any queries. Super helpful and made our stay perfect. I will book with them again! Hopefully can be back next year!

Reply from MUSE.holiday
My experience with Muse Holiday was absolutely fantastic. It started off a bit chaotic, as we initially planned to book through a platform, but they offered us an incredible deal for a direct booking, and it turned out to be the best decision.
The apartment felt like something out of a fairytale: beautifully designed, well-equipped, and incredibly cozy, perfect for a winter escape.
We will definitely be back.

Reply from MUSE.holiday
Wonderful stay in Ortisei, second time wit Muse. Great accomodation at walking distance from city center and ski lifts. Higly recommended!

Reply from MUSE.holiday
Was a pleasure to rent a beautiful apartment in the centrum of Meran. I had a great experience with Muse agency, the communication was great, they answered my questions very quickly and helpful. The checkin process was very easy and I received all instructions so good explained in the guest book. I enjoyed my trip and the time spent in Meran. For sure I will choose them again! Till next time!

Reply from MUSE.holiday
We have used Muse holidays for accommodation in Ortisei twice now and would highly recommend.
Full information about the accommodation was provided including photos to make explanations easier.
This year our apartment had a code entry system so no picking up/dropping off keys required.
Muse are very helpful and good at responding to text queries during our stay.
This year our apartment was up a steep driveway and Muse came and completely cleared the snow from it so we could get our car down on departure day.

Reply from MUSE.holiday
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.