Muscle Food - MuscleFood.com Reviews 

First delivery great. So I ordered again and it was due on a Wednesday. Did not get delivered and I tried to contact the delivery company. Was told to reach out to muscle food. Which I did. Still haven't heard anything from their customer service team and its Tuesday the next week. I had to request a refund through my bank. Such a same as I would have been a loyal monthly customer spending over £150.

Placed and paid for my order on 21st July, made arrangements to work from home to ensure I could get it sorted fresh for the fridge/freezer. Had an update from DHL stating they had the products but no time window provided. Messaged musclefood who replied stating it was out for delivery. It failed to arrive. Ive followed up with 3 emails with no reply. No meat and nearly £100 out of pocket with no reply. Terrible service. Ill need to report this as fraud in order to get my money back

Delivered warm and now a week since I have contacted the company with no communications at all about the issue. First time trying and would not use again and advise others to avoid. Will have to dispute the payment with the bank as no one can be bothered to reply to emails.

My delivery never arrive DHL sent it back to Muscle food,and said it would arrive the following week, I wasn't too pleased with the next delivery date so I contacted muscle food, I asked about my delivery and stated DHL are trerrible courier they never seem to deliver to me for some reason, I never got a response from them after contacting them another couple of time and still not response. I have to go to my bank and ask for a charge back,as the delivery never arrived and I had no response for them at all, I will never use musclefood ever again terrible service, I think it's the worst service I have ever had,

Chicken is tough and the steak doesn’t look like any cut I’ve ever seen

I recently placed an order with Muscle food, ordered some steak which were good quality and arrived on time, I was pleased with the service so I decided to do another couple of orders which I was also pleased with!! However on my next order I ordered some mince to arrive on a Monday, si i made myself available i was sent an email last minute on a Friday to notify me the order was not going to arrive when I responded I assumed it was past the opening time, however we managed to reschedule the delivery for a Thursday when I would be available to accept the order, however the order did not arrive and on a Friday when I was at work I received a notification that it had been delivered and left in a safe place!! On the picture provided it was left outside my front door and I live in an estate that is know for packages being stolen i have emailed them to either arrange another delivery date or requested for a refund however they have failed to contact or communicate with me.

Usually they are responsive and always email to request a review on the service provided

No responce to missing items.. lost a regular customer.

After ordering the meat for the month hamper and picking the delivery date of the 3rd August I had no communication until I contacted them as my delivery did not arrive, I then received and email stating it would be packed and delivered the next day. Still no delivery the next day so I contacted them again just to receive an update stating it was on its way meaning will be delivered the following day and some of my items were unavailable, still with no communication from anyone at the company after emailing them so not only will my order be 3 days late but will also not be the full order, I have found the whole experience very poor with little to no communication from them

Ordered protein meals and chicken and both were not included in the order . Also specifically ordered to be delivered on the 3rd Aug arrived on the 4th when there was noone home to accept the food

Delivered on time. Box sealed and no leakage. Food still chilled when opened despite being a very hot day.

The meal deals are so tasty and easy to heat up.

I was supposed to receive food last week… still not here a week later!!

Not sure if there's been a change of management or something but the service has gone downhill.

Placed a big order just over a month ago and they used DHL instead of DPD. Fine in itself, except the order never turned up. They refunded me and gave me a coupon for next time, fair enough, no complaints there.

So I place a new order and pick a delivery day so I can actually be in, like I always do. At 5pm that day I get an email saying "some items may have been unavailable" but it's been dispatched. DHL again. No mention of whether they're refunding me or sending the rest on.

It arrives and there's no chicken breast, which was about £50 of an £80 order. Bit odd given I get non-stop marketing emails about chicken breast deals, so clearly they've got some. So I've had roughly £30 of an £80 order and I assume it's now on me to chase their slow customer service about the rest.

Never had this many problems before but it's definitely going downhill.

I ordered chilled food from MuscleFood and the experience has been appalling from start to finish.

My order was delayed for several days. During the delay, I contacted MuscleFood and asked them not to deliver the original parcel. Instead, I requested a fresh replacement order because I had no confidence in the condition of food that had been delayed for so long. I also explained that I would be away when the delayed parcel was due to arrive.

My emails were completely ignored.

When the parcel eventually arrived, the box was badly damaged. As soon as I opened it, there was a strong, unpleasant smell coming from the contents. The food was clearly not fit for consumption, so I had no choice but to throw the entire order straight into the bin.

To make matters worse, three items had already been removed from my order and refunded without any warning or suitable replacements.

It has now been over a week and MuscleFood still hasn’t responded to any of my emails. Delays can happen, but ignoring customers, delivering food that was unusable on arrival, and leaving them out of pocket is completely unacceptable.

I won’t be ordering from MuscleFood again, and I certainly can’t recommend them based on this experience.

Absolutely shocking customer service was due an order on the 30/07/2026 messaged them to say it hadn’t arrived got no response it turned up the next day 31/07/2026 it had obviously been left in the DHL delivery van overnight in this heat the meat absolutely stunk plus the box had been ripped open so messaged them again with picture of damage guess what no response thought ok it’s the weekend now so messaged them again yesterday 03/08/2026 and still no reply messaged DHL as well they said they will log my complaint but that’s it, Really disappointed with Musclefood though as I have used them a few times before and has been good but this is not acceptable as spent near enough £100 on this meat and it turned up unusable

I got delivered a box of rotten meat from muscle food after having 3 time slots of 8am till 8pm on the Wednesday Thursday and friday until a box of putrid meat turns up saturday lunchtime. Not one reply from muscle food. Disgusting

I received my order 2 days late, DHL knew it was a chilled order but never kept it chilled It came two days late stinking and 200 pounds of meats gone off I contacted muscle food when the order was delayed as DHL left a message saying contact the sender for more info. So I did its been 6 days since I first made contact, then two days later when the food arrived and all now I have had no reply I had to throw away all the meat I ordered and im out £200 I will recommend anyone to go butchers as this is a joke

Missing items from order. I have since sent several emails in the hope of getting the missing items shipped. I say several because each and every one of my emails have been ignored. This is just very poor customer service. It's a shame because they now lost a long time customer.

The customer service of this company is non-existent. I tried to cancel and order several days before it was due to be dispatched, 3 emails later and still no response. The only thing I got was £150 worth of meat products delivered that had to be disposed of.
The only thing that this company seems to be interested in is getting your money, if you have an issue after that, they simply ignore you.
I would never recommend this company.

Seemed a bit small the pieces of meat plus missing items they didnt have

The food is rancid, slippery and chicken green. The steak was not steak. Don’t deal with the company as they don’t reply to emails, gone into administration and then you’re harassed by DHL to keep delivering awful food. £79 of meat fed to the foxes as it was not fit for humans.