Muscle Food - MuscleFood.com Reviews 

My order was despatched in 2 boxes. 1 arrived but never received the 2nd.
Messaged muslefood and DHL and neither have replied and it will be a week tomorrow

Missing items, delayed late delivery, reply to messages takes ages - can't fault quality of the food but customer service is another matter

Yet another delayed delivery, my last but one delivery was the same , but didnt have explanation why

Never ordering from muscle food again. Ordered from here for a while now. Order was late, missing items and when I left a note to DHL (awful delivery company by the way, it was way better with DPD) they completely ignored the letter on my porch saying I wasnt accepting the order as it was late and delivered it into my porch anyway. Then sent an email to say it had been accepted by me in person .... im not sure how considering im sat at work typing this. Won't be using muscle food again. Ignoring scheduled delivery dates when they used to be brilliant , and in this hot weather as well? No wonder youve gone into administration.

I've ordered from MuscleFood several times before and have never had any issues. However, my most recent order, which cost over £85, was a huge disappointment.

Not only did the delivery arrive a day late, but after putting everything straight into the fridge, the Beef Haché Steaks started turning brown and looked inedible just two days later, despite still having four days remaining before the use-by date. I had no choice but to throw away all 10 steaks, costing me £22.99.

I contacted MuscleFood through their website and provided photos showing the issue, but after four days I still hadn't received a response.

Based on this experience, I won't be ordering from MuscleFood again and just go to the local butchers, and I'd recommend avoiding the Beef Haché Steaks.

Your service was nothing short of diabolical. Never replied to any email sent (other than automated) and still sent me the order even though I had cancelled it. Chicken breast had really bad smell was off and had to be thrown.

There was a slight issue with getting order delivered on time but that was sorted out & rearranged via email on same day so not a big deal. Had what I wanted & everything was delivered on the date no spoilage or anything like I’ve read that others have had. All in all great food & service.

Missing 3 things in my order one of them is 15kg of chicken breast
Sent numerous emails with no reply

Whats going on with this company it use to be amazing

Cancelled delivery, they rescheduled and I waited in line, it didn’t turn up until the next day. The order was very sparse on the lucky dip box and no amount of emails to customer service prompted any compensation so I’ve cancelled my membership.

The meat arrived 3 days late
Box had been opened the meat had to be thrown away some meat missing, the smell when opened was awful,as a 82 year old man ive lost 89 pounds and no food.bad deal.

Are delivery was change 3 times and this was are first order with urself so not very good

I ordered food and choose the delivery date 5th of August. Kept checking the tracker but nothing was being done so I figured that they might delivery a day late. As expected the order just got delivered an hour early from what was stated in the email. The delivery service didnt bother to ring the bell, we were sat in the living room. Now come to the order, 5kg chicken was missing from the order. And email was sent out saying some items were missing but not mentioned which one. Now thanks to them I will have to do an additional grocery run to get some chicken from a superstore.
Will be thinking twice before ordering again. Really poor service and even rubbish communication.

I’m very dissatisfied with my experience. My package was delivered much later than expected and, moreover, by the time it arrived at my house, it was no longer cold-packed. The products smelled bad, and there was no way for me to use them and I had to throw all of them away.

Even more frustrating was the total absence of customer support. Although I contacted them several times asking for help and for a refund, I didn’t receive any answer whatsoever. As a client, I expected more from this company in terms of communication.

Thus, I can’t advise you to use this service. I wish this company changes its delivery process and customer support services in order to avoid such problems with their clients in the future.

I would have given five stars but there was a delay twice with my delivery.
Sorry
Thanks Mick

First time I ordered didn’t receive got sent to wrong address ! Made a new order last week supposed to have a delivery for 20 meals last Thursday emailed several times and no response from them customer service is appalling !!

Red meat was fantastic
The chicken breast were big in size and looked amazing. But sadly were off

My order didn't arrive on the correct day. I tried numerous times to contact muscle food but as yet still have had no reply. The email address is not real. The order was not packed with ice but bags of water because it was so late. There is no contact phone number. I would not use this company again it deserves -0* for ignoring customers

Never received my order. No response to email, applied for refund through my bank

Have not had anything I didn't like and great value for money

This was my 3rd time ordering from company. It'll be the last. Got my meat order 5 days later, with some of it missing. Meat was unfit for consumption. The box had lay in a depot all weekend.