Murad Reviews 78

I ordered a tube of vita c triple exfoliating facial, the tube is faulty, basically no matter how much I squeeze the tube no product comes out. I contacted customer services,
and was informed the product should be stored at room temperature of 36 degrees!!! If
It still didn’t ‘budge’ then massage the tube. I asked for a refund, Freeport address given but after reading the paragraph below, which I’ve copied and pasted from the email they sent, I’ve decided it’s not worth the hassle, all in all a very poor customer experience.

‘Please note that we have recently had a few problems with post office staff refusing to accept parcels addressed FREEPOST Murad as they believe the address is incomplete. If you have this problem please tell the member of staff the following FREEPOST Murad is a licensed address and under no circumstances should Royal Mail staff make any changes to the address. If they are unsure, the Royal Mail staff member should contact their helpdesk who will confirm the address’.

Just want to say what excellent customer service murad have. There was an issue with my order emailed and had a response within the stated 24hrs mila was excellent and resolved the issue promptly very very happy.

I ordered the Murad Rapid Spot Correcting Serum straight away following Sali Hughes’ glowing report on IG. Was delighted to see there was a special offer available: a free gift worth £75 with my purchase. Massive bonus! Bungled the check out process and contacted Customer Service. Katie immediately sent me out my missing item which arrived at the same time as my main order, absolutely chuffed! The City Defense SPF goes on a treat, leaving a lovely matt base and the Environmental Shield sinks in beautifully leaving a slight tingle, with the promised immediate glow. Vitamin C do thy work! ⭐️⭐️⭐️⭐️⭐️

I'm happy in how Murad Customer Service handle my issue. Mila did very good job and her prompt action on my purchase problem is really amazing. Thank you very much for the good service!

I had an issue with a delivery however the customer assistant was very quick to assist and communicated constantly via email and sorted the issue out immediately. Thank you

Probably the most seamless customer service I have had. Managed to return the items that were not suiting my skin and received such detailed recommendation from Mila. Thank you again! Best products ever!

I love all Murad's products,I'm satisfied about costumer service and everything.

Always experience amazing customer service when ordering directly from website. Any issue is dealt with promptly and a resolution offered without any quibbles. This, along with the great products which have transformed my skin, gives me great confidence in placing orders in the future

Great customer service when ordering directly from the website.
I had an allergic reaction and not only did they provide me a skincare virtual consultation with their HEAD OF UK TRAINING they are also sending a replacement as recommended by the expert. Very impressed!!

I have used Murad for several years and I think the products are great. Recently there have been couple of hiccups with my order and Katie B from customer services has been helping me. She was brilliant. My complaints were dealt with in a friendly, efficient and empathetic manner.I wish all customer service people were like Katie. She is a credit to Murad and I hope they’re very proud of her.
Once again, a big thanks to Katie for all your help!

Great and quick customer service going above and beyond expectations, to go with great products. Thank you Murad a very happy customer.

What a lovely customer service experience. To get such quick and kind responses to a query was impressive. Thank you Murad!

Amazing Customer Service. I needed help with product information and their knowledge was fabulous and efficient. Best service I’ve had for a very, very long time from any company!!

There was an error with my order where the wrong size item was delivered. I emailed the customer service team and Anmol dealt with my query quickly and the correct items were despatched which I then received the next day. Can’t fault Murad. Will definitely order direct from Murad again.

Excellent customer service by Katie Blood. She resolved my query with great patience!

Excellent service from the customer service team!
Couldn’t fault them. Responded immediately and the service couldn’t be beaten.
Would highly recommend Murad.

I sent an email to Murad customer service regarding product advice. I expected a response within a few days - instead Katie got back to me within the hour! I was so pleased, she was very friendly and gave me great advice, and recommended the right products for my skin concerns.

Such a speedy response! Very impressed! Thank you Murad your customer service was faultless!

I had a very good experience with the customer relations, she was prompt and fast which saved time!