I really appreciate your help and support. I was able to contact the company and a live support was a le to guide me who I needed to contact, it was a great experience. Kind regards, Julio A Barri... See more
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See what reviewers are saying
I had an issue with my trading account which was not allowing me to open a new positions, so I contacted the customer service. Mr Oscar an agent from Mex global customer services was a great help to r... See more
Company replied
Amazing company! always helping me when i need it, they have clear rules, are always correct and theyre support team is amazing, today I was helped by Oscar and he gave me great service with finding t... See more
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"I am very impressed with MultiBank Group’s customer service. I’d like to specifically thank Mark for his professionalism and incredibly quick responses. He was very helpful and made the whole process... See more
Company replied
Company details
- Alternative Financial Service
- Asset Manager Service
- Cryptocurrency Service
- Gold and Silver Trading Company
- Stock Broker
Written by the company
MultiBank Group, established in California, USA in 2005, is a global leader in financial derivatives, serving over 2 million clients across 100 countries with daily trading volumes exceeding $30 billion. Renowned for its innovative trading solutions, robust regulatory compliance, and exceptional customer service, the Group offers an array of brokerage services and asset management solutions. It is regulated across five continents by 17+ of the most reputable financial authorities globally. The group’s award-winning trading platforms offer up to 500:1 leverage on a diverse range of products, including Forex, Metals, Shares, Commodities, Indices, and Cryptocurrencies. MultiBank Group has received over 80 financial awards recognizing its trading excellence and regulatory compliance. For more information, visit MultiBank Group’s website at multibankfx.com.
Contact info
www.facebook.com/multibankgroup, www.instagram.com/multibank_group/, Dubai, U.A.E.
- 800 203040
- cs@multibankfx.com
- multibankfx.com
Breach of guidelines
Amazing customer service
Amazing customer service. Fast and detailed customer service agent
Agent leo.
9 January 2026
Unprompted review
Reply from MultiBank Group
Dear Adebayo,
Thank you for your feedback. We’re delighted to hear about your positive experience with our customer service team. We appreciate your support and look forward to continuing to assist you.
MultiBank Group
Very kind
Very kind, very friendly, you helped me in a very good way. I am grateful to you and appreciate you.
6 January 2026
Unprompted review
Reply from MultiBank Group
Dear Maree,
Thank you for your review. We truly appreciate your feedback and are pleased to hear that our support was helpful. Should you have any further questions or need additional assistance, please do not hesitate to contact us.
MultiBank Group
The support Team are very helpful and…
The support Team are very helpful and costumer oriented.
6 January 2026
Unprompted review
Reply from MultiBank Group
Dear Ali,
Thank you for your review! We’re pleased to hear our support team was helpful and attentive. Your satisfaction is important to us.
MultiBank Group
I contacted them via WhatsApp
I contacted them via WhatsApp, Leo help and solve my concern within a minute. Very responsive and quick!
2 January 2026
Unprompted review
Reply from MultiBank Group
Dear Jemuel,
Thank you for your feedback. We’re glad our team was able to assist you promptly and meet your expectations. We appreciate your support and look forward to assisting you again.
MultiBank Group
Great experience of service
Great experience of service! Leo was prompt to help me (within few minutes) with a question I had on the withdrawal process. Will definitely keep using this services now and in the near future. Thanks
31 December 2025
Unprompted review
Reply from MultiBank Group
Dear Daniel,
Thank you for your feedback. We’re pleased to hear you had a positive experience and that our team was able to provide prompt and efficient assistance with the withdrawal process. We appreciate your trust and look forward to continuing to support you.
MultiBank Group
It was nice talking to Oscar
It was nice talking to Oscar, he gave quick response and sovled my queries..thanks a lot
31 December 2025
Unprompted review
Reply from MultiBank Group
Dear Mohammed,
Thank you for your feedback. We’re glad to hear you had a positive experience and that our team was able to respond quickly and resolve your queries efficiently. Your satisfaction is important to us, and we appreciate you choosing our services.
MultiBank Group
Oscar did a really good job helping me…
Oscar did a really good job helping me with my problem and he’s a professional.
31 December 2025
Unprompted review
Reply from MultiBank Group
Dear Ahmed,
We appreciate you taking the time to share your feedback. We’re pleased to hear that our team provided effective and professional assistance in resolving your issue. Thank you for choosing us.
MultiBank Group
Perfect Broker
I started with USD 100, and the very first thing I did was request a withdrawal to check how long it would take and whether the 24-hour withdrawal claim was true.
My withdrawal was approved in less than 24 hours, and the funds were received within 24 hours after approval.
I was assigned an account manager, Mr. Ibranim Faoury, an amazing professional. He never pushed me to trade or deposit more money—he simply focused on solving any issues I had.
Later, I deposited USD 1,000, made USD 300 profit, and withdrew it. I then made USD 700 profit again and withdrew without any issues. Nothing changed in the process—everything was smooth and consistent.
Their gold spread is very low, which is exactly what traders need.
16 December 2025
Unprompted review
Reply from MultiBank Group
Dear Alireza,
Thank you for sharing your detailed feedback. We’re delighted to hear that your withdrawals were processed smoothly and within the expected timeframe, and that your trading experience remained consistent throughout. We’re also pleased that our team provided professional and supportive assistance.
We greatly appreciate your comments on our trading conditions and look forward to continuing to provide you with the best possible service.
MultiBank Group
Sarah helped me immensely
Sarah helped me immensely, resolved many issues regarding my accounts … technical and otherwise. Her prompt responses were extremely helpful and educational 😊
29 December 2025
Unprompted review
Reply from MultiBank Group
Dear Nicky,
Thank you for your feedback. We’re pleased to hear that our team was able to assist effectively and resolve your account-related issues. We appreciate you taking the time to share your experience with us.
MultiBank Group
Reply from MultiBank Group
Dear Client,
Thank you for your feedback. We appreciate your acknowledgment of our customer service availability. Providing reliable support around the clock is important to us, and we value you taking the time to share your experience.
MultiBank Group
Fast customer service
27 December 2025
Unprompted review
Reply from MultiBank Group
Dear Moza,
We appreciate your feedback and are pleased to hear that our customer service met your expectations. Should you need any assistance in the future, our team is always here to help.
MultiBank Group
Their response time is quick
Their response time is quick. Very reliable broker. Oscar helped me and he was able to pinpoint the problem right away.
26 December 2025
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your feedback. We’re glad to hear that our team provided a quick response and that you found our services reliable. We appreciate your trust and look forward to assisting you again.
MultiBank Group
I was assisted by John
I was assisted by John. My query was very quickly answered. Thank you very much
26 December 2025
Unprompted review
Reply from MultiBank Group
Dear Eddie,
Thank you for your feedback. We’re glad to hear that our team was able to address your query promptly. We appreciate your trust and look forward to assisting you again.
MultiBank Group
Fiat money Bank transfer
I just spoke to Paul because my deposit hasn't been credited yet. He was very helpful and forwarded my problem to the right department.
25 December 2025
Unprompted review
Reply from MultiBank Group
Dear Sabine,
Thank you for your feedback. We’re glad to hear that our team was able to assist you and address your concern promptly. Should you require any further assistance, please don’t hesitate to reach out.
MultiBank Group
Reply from MultiBank Group
Dear Ubaid,
We hope this message finds you well. On Dec 23rd, we reached out to request additional information in order to assist with your concerns. However, we have not yet received a response from your side.
We take all feedback seriously and are committed to ensuring a smooth and transparent experience for our clients. If there are specific details or situations you would like us to address regarding the slippage issue, we are more than willing to look into them.
Please feel free to reach out so we can provide the assistance you need.
MultiBank Group
Glad to inform that the assistance that…
Glad to inform that the assistance that i requested it was very efficiently and fast. Congratulations for the team work and the organization.
22 December 2025
Unprompted review
Reply from MultiBank Group
Dear Bruno,
Thank you for your feedback. We’re delighted to hear that the assistance you requested was provided efficiently and promptly. We appreciate your kind words about our teamwork and organization and remain committed to delivering the highest level of support.
MultiBank Group
Reply from MultiBank Group
Dear Maria,
Thank you for your feedback. We’re pleased to hear that our team provided you with excellent support. We appreciate you sharing your experience.
MultiBank Group
Working as IB since 2 year MultiBank…
Working as IB since 2 year MultiBank very much easy to use and if I face any problems face give me solution timely and very much patiencely.
18 December 2025
Unprompted review
Reply from MultiBank Group
Dear Naeema,
Thank you for your feedback. We’re glad to hear that your experience as an IB with us over the past two years has been smooth and user-friendly. We’re also pleased that our team has been able to provide timely and patient support whenever needed. We appreciate you sharing your experience and look forward to continuing to support you.
MultiBank Group
Reply from MultiBank Group
Dear Roberta,
Thank you for your feedback. We’re glad to hear that our team provided you with such helpful support. We appreciate you sharing your experience and are always here if you need further assistance.
MultiBank Group
The support team is great....
The support team is fast and resolves each issues effectively. Appreciate their efforts. Overall having a wonderful experience.
15 December 2025
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your feedback. We’re glad to hear that our support team is fast and effective in resolving your issues. We appreciate your kind words and are pleased that you’re having a positive experience with us.
MultiBank Group
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