Difficult job done really well by an excellent team
We needed to know whether we had cavity wall insulation and, if so, what it was like. Niall came to survey our house, showed us internal cavity photos of urea formaldehyde foam that was failing and showing void areas, and was very clear about how hard it is to remove.
Angela sent us a quote that was much better than those we later obtained from larger companies who mostly did not even survey the job. We happily accepted.
Niall and Martyn arrived on time and did a thoroughly professional job. They were great to work with, being very polite, well-organised and with an obvious intention to do a thorough job. They had suggested three days for removal and replacement but it turned out to need four, so they came back on a Saturday to complete it at no additional cost. We understood from the start that removing this type of failing foam insulation is a messy job, so we took pains to cover internal plaster cracks etc and are glad we did. With hindsight, we should have put plastic sheeting on the loft floor, because the extraction shoots foam powder out of the top of the cavity where it cannot be reached to block it during the extraction process. However, that can be dealt with.
After the work was finished all external areas were thoroughly cleaned so that you would hardly know what had been done. They even washed down the windows.
It turns out that many insulation companies contract out foam extraction and charge a small fortune for it, simply because they don't really want the job. That is not what Multi-Therm did. They were honest about the whole process and I happily recommend them.
Even better, only five days after completion we have been able to drop our thermostat setting by over a degree, which is what we wanted toi achieve. Thanks very much

Reply from Multi-Therm Insulations



