Thanks a lot Lanry Lucky 👍🏻 Perfect customer service Understood the challenge, quick in response and providing different potential solutions and within less than 2 days and some exchabge on attem... See more
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Company details
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MultCloud is a multiple cloud storage manager which helps users to migrate, move, sync, copy, backup and transfer cloud files across clouds, it supports Dropbox, Box, Google Drive, Mega, OneDrive and FTP, etc.
Contact info
60 PAYA LEBAR ROAD, #08-55, PAYA LEBAR SQUARE, Singapore
- support@multcloud.com
- multcloud.com
Replied to 31% of negative reviews
Typically takes over 1 month to reply
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SPEED OF TRANSFER
I made a huge mistake when I purchased…
I made a huge mistake when I purchased the lifetime plan. The service simply doesn't work. One out of every 10 transfers works and 9 fail. The service is slow even for premium users, which makes no sense to subscribe to the service.
Transfers between clouds only work for small files (and few), which is very easy to do manually.
Definitely don't make the mistake of subscribing.

Reply from Multcloud
What a terrible experience
What a terrible experience. I was hoping for a very easy solution. This is not it. I have 250GB of files that I want to transfer from OneDrive to iCloud. I selected my entire OneDrive and told it to transfer. It told me I couldn't have more than 200 selections. So I had to MANUALLY select 200 files and folders. Fine. Small price to pay I thought. So then I pressed the button and it started transferring. It took a couple of days and I saw the progress. But then the transfer job just stopped with a failure message. I saw some of my files had transferred, but not all of them. Which is not very helpful. There was no error or progress message. nothing. Just: Error. So I contacted customer service. They said that somewhere in my hundreds of thousands of files there's a file that has an invalid character. So just run the transfer again. The transfer cost me money, so I'm not going to run it again. They recommended that I individually select each folder and try to transfer it so I can narrow down where the invalid character is. I'm not doing that. That would take me all day and defeats the purpose of the service. I'll be asking for a full refund and contacting my credit card company if that doesn't work.

Reply from Multcloud
Unsecure approach... to be avoided !
Support is not able to debug their own software.
They ask you for your credentials to check what's wrong.
Crazy and unacceptable
Avoid such type of company

Reply from Multcloud
Do not waste your money on this…
Do not waste your money on this service!
It simply does not work. I took a couple of weeks to supervise the data transfer between my clouds (about 78GB). And every transfer failed.
I have to find a different way to transfer the data.

Reply from Multcloud
Easy and professional software.
So good transfer!
Cannot transfer or sync Google Photos…
Cannot transfer or sync Google Photos from 1 account to another. Others seem to have had the same problem for some time with no resolution. Just get error messages or failed transfer.

Reply from Multcloud
I got hacked two days after adding my…
I got hacked two days after adding my account to this service

Reply from Multcloud
Be afraid.
I tried first the trial and it seemed okay. Once I paid for a subscription, instead of improving it failed miserably. Cloud transfer was usually less than 1 MB/sec, cut off constantly and claimed "success" erroneously (thus, eating up data). Then, I noticed that they do not have an invoice system and couldn't contact "Help". In summary, I suggest to avoid this provider.

Reply from Multcloud
Supports multiple cloud storage…
Supports multiple cloud storage services.
Works (but not as expected)
Pro's:
- Ease of use
- Google documents remain Google documents and are not converted to Word
Con's:
- All Google documents are duplicated...
Very Variable Transfer Speeds
Subcribed to transfer high amounts (1,7TB) from Dropbox to Google drive and Google photos. The first 500 GB went really fast, about in 3 hours. As being positively surprised I left a comment here and gave 5 stars. However, after that all the rest of my files have been really slow. The whole yesterday I got only avout 15 GB transferred. Very slow speed and errors seem to occur every once in a while making me have to start the transferring again. So the good first impressions very quickly changed to bad. Therefore, I'm changing my review as well :(

Reply from Multcloud
Multicloud save my resources...
I am going to start digital asset selling business. I need to proceed my own digital product storage location. normaly need to download from other location and upload to my location. it is too hard, waste my time and need more computer power and electricity. but multicloud save my resources and transferd directly product to my storage as cloud to cloud . if sucess my business i hope to buy a premium plan. thanks multicloud..
Impossible to use
Impossible to use. Opaque user interface. I have spent a lifetime with computers, from laptops to supercomputers. I recognize a poor interface when I see one.

Reply from Multcloud
great and helpful.
great and helpful.
i just hope i could download full folder or full account
It is exactly what I have been looking…
It is exactly what I have been looking for. Perfect for transferring files from on cloud storage to another.
Never gona use it again.
Pathetic platform. Wasted my time so many times due to multcloud.

Reply from Multcloud
This software is not worth $1
This software is not worth $1
I bought a lifetime license with the intent of moving my cloud storage (Dropbox, iCloud, Google Drive) to my personal NAS. The description looked promising but in the end, the software didn't work for me at all. After multiple emails back and forth with tech service, I gave up.
The tech service support was abysmal, condescending and always seemed to think that my setup was the problem or I was ignorant. When I asked for a refund, they referenced back to a trial transfer that I did, and said since I appeared to use the software and now I was beyond the trial period, my refund request is denied. So I'm stuck with a lifetime license that doesn't do anything for me.
Initially, I set up two of my gmail accounts, but the third one could not be added for some reason. Never got that fixed.
Second, I could never get the software to access my NAS after trying multiple times using NAS, FTP, WEBDAV. Other software programs could access it easily, every time. This was the main problem since I couldn't transfer any cloud storage to the NAS. I ended up doing it locally via a much more time-consuming process (which they say is one of the key benefits of Multicloud.
Finally, after checking back, now it won't mount my iCloud storage. I deleted the connection and tried to add it back as new with the correct password and it won't let me connect.
Overall this is a terrible software and I feel like I was conned. (P.S. I almost never write reviews, but felt like warning people against this one warranted one).

Reply from Multcloud
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