MuleFactory Reviews 765

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

Katherine was very kind and prompt in helping me. I made a mistake with my order, and she helped me navigate it. I felt appreciated and welcome throughout the exchange. It was a lovely discourse. thor... See more

Rated 5 out of 5 stars

Mulefactory are the best website for coins and other stuff very easy I been using them for years never let me down always ready to help and even gave me deals before I am now a diamond member meaning... See more

Rated 5 out of 5 stars

Great site honestly Great site honestly. Highly recommend if you’re looking for a reliable, precise and professional site. I've been shopping here for a long time. Super safe and fast delivery. A... See more

Rated 1 out of 5 stars

My son has been trying to buy something this evening. They are wanting a ridiculous amount of intrusive ID They wanted a photo of me as I am paying for it.. I had to be holding my passport with a ha... See more

Company replied

Company details

  1. Business Services

Information provided by various external sources

We at Mulefactory believe that there are no unsolvable issues. If you feel something went wrong you can always reach us at support@mulefactory.com and we fill find a solution to have you satisfied. MuleFactory offers services for different online games including gold, boosting and farming. Fast and safe services are available for every players around the world. 24/7 online customer support, huge selection, cheap prices and fast delivery is waiting! Our company is serving the community of online gamers (Diablo, PoE, Runescape, FIFA etc) since 2007, to fulfill the wishes of all gamers passing by. We have over 210,000 customers and if you are still not convinced you can read more about our practices on our Trustpilot page. We are different from the competition by providing real customer support that understands the issues of the customers and is able to solve issues on a fast way to have you satisfied.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

765 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

made me wait 24+ hours to get my fifa…

made me wait 24+ hours to get my fifa coins then randomly decided to refund the order without telling me/giving me any email of notice.

29 January 2022
Unprompted review
MuleFactory logo

Reply from MuleFactory

Hello,

We didn't randomly decided to refund your order. Your Transfer Market on the FUT web app is closed and we cannot deliver coins without this being open.
We have sent multiple emails and tickets about it while your order was in our system for 12 hours (not 24+ hours at all). Ultimately we have refunded your order becuase we did not hear from you about how to proceed with your order.

Best regards,
Lisa

Rated 5 out of 5 stars

Great Service

Great Service - Placed a smaller order for my first one just to get an idea of how it works, and very very impressed. Complete within 30 mins max, I will 100% be ordering from this site again in the near future.

12 January 2022
Unprompted review
Rated 5 out of 5 stars

5 stars

Amazing, i was very exitant , and it was amazing how secure they are , they request different security mesures every time. 5 stars from Portugal

30 December 2021
Unprompted review
Rated 1 out of 5 stars

Something didn’t feel right

Ordered 100k FIFA coins and started to get edgy a few hours later when they hadn’t arrived. Asked and was told they’d sold coins that they didn’t own yet, and were “restocking”. Asked the live chat to cancel my order and suddenly they said they’d be on it straight away.

Got an email some time later saying they’d raised a ticket and my login details were incorrect. Spoke to a very unhelpful live chat agent whilst continuously copy/pasting the details from their ticket to log in/out of my FIFA account and ultimately decided to cancel and change all of my passwords.

Not saying it’s a scam, but the experience I just had left me feeling very much scammed, if not at least scammed out of my Boxing Day morning playing FIFA.

26 December 2021
Unprompted review
MuleFactory logo

Reply from MuleFactory

Hello Ben Smith,

As i can see from our logs we couldn't log in with the details you told us. Our agent tried to solve the problem with you but you refused to cooperate and refused to give us new login details and instantley asked for a refund, she wasn't unhelpful at all. Nothing we can do in this case but what you have asked for (refund).

Best regards,
Lisa

Rated 1 out of 5 stars

i ordered a simple thing for like 40$

i ordered a simple thing for like 40$ , they make me wait for like an hour to ask me for more verifications (phone-email) which is already in my infos , they said : yea we sent you a verification on your phone number ( which i never recievied ) i let them know that and its like they got mad and just canceled my order and i still didnt get the refund back do not deal with those idiiots

26 December 2021
Unprompted review
MuleFactory logo

Reply from MuleFactory

Hello Lucien,

Nobody got mad on our side. You specifically asked for a refund so we started the refund process for your order (and your order has been refunded now).

Best regards,
Lisa

Rated 5 out of 5 stars

this is a 10/10 because of the customer…

this is a 10/10 because of the customer service, Jasmine might have been one of the best survices i've had in all websites i've used. Jasmine was really quick and very good in answering my questions which relieved alot of stress in the start, Altought the transaction can take alot of hours (still haven't gotten it) customer service is beyond good!

9 December 2021
Unprompted review
Rated 4 out of 5 stars

Abit faster

I love how u can buy fifa coins from here but my problem is it takes ages to complete so if it was a bit quicker like 20 minutes I would give 5 start but I will be sure to use mulefactory again

27 November 2021
Unprompted review
Rated 1 out of 5 stars

Asked me for very personal details to…

Asked me for very personal details to verify my identity, not sure what’s happened to MuleFactory but i think it’s been taken over, potentially by a scam indian company, asked for a refund i was told “the refund manager is away for 2 days”

19 November 2021
Unprompted review
MuleFactory logo

Reply from MuleFactory

Dear Mmanay,

We understand that the verification process is an inconvenience but we have our reasons to ask for such informations and you can always hide any sensitive information. You can read more about it why we ask and how it is processed in our Terms and Conditions and Privacy Policy on our site. Required verification is very common on sites nowadays when you purchase something.

You can also skip the verification process if you use Crypto currency payment method.

Refunds take 1-2 days as it is described in the Terms and Conditions which you have read and accepted when placed your order.

Best regards,
Lisa

Rated 1 out of 5 stars

Unnecessarily long process of getting…

Unnecessarily long process of getting your coins. Why am I being asked for a utility bill? They ask for too many unnecessary things and just waste your time.

18 November 2021
Unprompted review
MuleFactory logo

Reply from MuleFactory

Dear Eni,

We understand that the verification process is an inconvenience but we have our reasons to ask for such informations and you can always hide any sensitive information. You can read more about it why we ask and how it is processed in our Terms and Conditions and Privacy Policy on our site. Required verification is very common on sites nowadays when you purchase something.

You can also skip the verification process if you use Crypto currency payment method.

Best regards,
Lisa

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