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Mulebuy Reviews 2,568

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery service and the excellent quality of the products, often noting that items arrive exactly as described and in perfect condition. Many people appreciate the affordable prices for both products and shipping, along with a user-friendly experience that makes shopping easy and efficient. However, some customers also noted occasional issues with delivery times being longer than expected or with the clarity of shipping costs and processes. A few other people also felt that the quality of some items or their packaging was not always up to par, and some experienced difficulties with QC pictures or finding specific items.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping times, with... See more

Product

Reviewers highlight positive aspects of product quality, often describing items as high-quality, well-made,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of products, noting... See more

Price

Users describe positive interactions with price, often highlighting affordable shipping costs and competitive... See more

User experience

Reviewers express high satisfaction with the user experience, consistently describing it as easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

it was a great expirenece and the shipping of everything was very fast

Rated 5 out of 5 stars

The best!! Great communication, super transparent, very very fast service, totally recommend. Really trustworthy and great service. A shirt i ordered came in the wrong size (not their fault obviously)... See more

Company details

Written by the company

Mulebuy is a shopping and shipping agent that helps people around the world buy products from China easily.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great agent

Great agent, the support team is good but it could be better. I hope the shipping will be a bit cheaper but in rest is ok

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Great agent

I have been with mulebuy for a while and it is so far the best agent ive used cannot stop praising this.

15 May 2026
Unprompted review
Rated 1 out of 5 stars

Custom fees not refunded despite promised

I used an IOSS shipping method which promised refund of custom fees in case they will be charged. I faced exactly that situation, but now the customer service refuses to refund custom fees because "they haven't currently implemented IOSS". So they simply dropped an obligation given in a written form. I would not use this service anymore.

15 May 2026
Unprompted review
Mulebuy logo

Reply from Mulebuy

Dear friend,
We are truly sorry for the inconvenience and frustration caused to you regarding the customs fee refund issue.
We apologize for the confusion caused by the IOSS shipping method. At present, our IOSS service has not yet been fully implemented, so we are unable to process the customs fee refund for this order as originally promised.
For future orders, we strongly recommend you choose our tax-free shipping route, which is designed to avoid customs duties entirely. This way, you will not need to pay any customs fees and there will be no refund-related issues.
We understand your dissatisfaction with this experience, and we are working to improve our services to avoid similar situations in the future. If you have any other questions, please feel free to contact us.

Rated 5 out of 5 stars

Best Agent

Probably the best agent I would say. Low price shipping and I didn’t wait a lot of time for my order to arrive. Also good customer support. Lemme say 10/10, can’t wait for the next order.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied with this Gymshark !

Very satisfied with this Gymshark compression shirt (black/burgundy two-tone model). The fabric feels great, has a very technical quality, and the tight fit really enhances the physique without being uncomfortable. The mesh panel on the upper chest provides good breathability during workouts. The logo is subtle and blends well into the design.

The only downside is that the delivery took a few extra days longer than expected, but the product was worth the wait. Good value for money for a brand positioned in this segment. I recommend it.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

I got scammed

It hast been 2 weeks since i ordered some clothes and they havent been shipped or done any Progress in my Order. I cant requests a refund as the Support wont answer me. I got scammed

14 May 2026
Unprompted review
Mulebuy logo

Reply from Mulebuy

Dear customer,
We sincerely apologize for the negative experience you described regarding your order.
We are unable to resolve your specific order issue directly in the comment section. Please contact our official customer support channel and provide your order number, and we will promptly look into your case, check the order status, and assist you with issues you may have.
We look forward to hearing from you and resolving this matter to your satisfaction.

Rated 3 out of 5 stars

I like a lot the goods I bought but…

I like a lot the goods I bought but there are also a lot of problems on the shipping. I’m in Italy and the cost is very very high and also the time they need to ship are way too much

13 May 2026
Unprompted review
Mulebuy logo

Reply from Mulebuy

Dear Customer,
We thank you for your feedback and are pleased to hear you are satisfied with your purchased items. We apologize for the issues you have encountered with the shipping service.
International shipments may be affected by factors such as flight shortages, parcel backlogs, logistics operator delays, or adverse weather conditions, which can result in delivery delays and higher costs.
Should you have any questions regarding your order, please feel free to contact our customer support team for assistance.

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