Optima München GmbH Reviews 78

TrustScore 4.5 out of 5

4.6

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4.6

Excellent

TrustScore 4.5 out of 5

78 reviews

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Rated 1 out of 5 stars

Published a different add on immoscout24

Published a different add on immoscout24, 4.5 zimmer, and the contract was different, 2 zimmer, when questioned by email they said that was a different add, which is not true since this building has no 4.5 zimmer appartment except the one i am staying in, the contract is also scribbled and not completely legible, this happened in 2023. There have been other such incidents and they even continue until date. They have sent us a yearly maintenance of over 700 euros, and when we asked for a brake up, and justification, of the charges they did not provide us any instead asked us to pay immediately. The company was previously called Renovo.
I feel like the person I have interacted with, has not been honest with their dealings and behave rudely when questioned. I personally suggest being cautios and careful when doing business with them, please read and verify everything before signing. My bad experience was with the person by the name of :
Branch Manager / Managing Director
I have no concerns against the owners of the property or anyone else.

16 January 2026
Unprompted review
Optima München GmbH logo

Reply from Optima München GmbH

Thank you for your review. We are sorry to hear that you are dissatisfied with our services. Customer satisfaction is very important to us, and we would like to better understand and address your concerns.

Please contact us directly and let us know your specific concerns so that we can discuss the situation in detail and work together to find a solution. You can reach us at trustpilot@optima-gmbh.de.

We take your feedback seriously and strive to continuously improve our processes in order to provide our customers with the best possible service.

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