New load ring for SRAM crankset, ignore the box as the instructions are incorrect, watch the video as it is correct. Fitted as instructed and worked a treat and much better than the plastic original.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
We’re big into outdoor sports of the wheeled variety. Whether it’s on a mountain, trail, road or at the skate park, we just love to be outside and riding. We’re obsessed with making the most innovative care products around, to keep you and your toys running at their maximum and making them look like new when you’re done! With over 20 years of product manufacturing experience, our aim is to constantly improve the performance of adrenaline athletes.
Written by the company

- Customer Service
- Muc-Off are completely consumer focussed. From our products that we innovate and manufacture to make your life easier, to the customer service you receive when you order with us - you are why we're here.
Contact info
1st Floor, Unit 1, Concept Office Park, BH12 4QT, Poole, United Kingdom
- 01202 307790
- info@muc-off.com
- muc-off.com
Replied to 46% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
MO94
The MO94 is a great product.
Cleans very well and leaves a nice finish on the bike.
Very Happy
Cheers
Russell
Great bang for the buck
Great bang for the buck, all quality useablae items in the mystery box
Quality Products, good price
New load ring for SRAM crankset, ignore the box as the instructions are incorrect, watch the video as it is correct. Fitted as instructed and worked a treat and much better than the plastic original. Bought some grease which was also good stuff.
Fast and easy delivery.
Still waiting for the order to arrive…
Still waiting for the order to arrive after getting an email asking for a review!
As per your email “did we smash it?” - no as I haven’t got it yet
Not all of my items arrived and I’ve…
Not all of my items arrived and I’ve sent several emails and only heard back once from your customer service. I need a refund immediately because again, not all the items in my order arrived.
Received the four Hydro bottles as…
Received the four Hydro bottles as ordered, but these are watery, not oil based unlike the original (Team Sky) ones which they are supposed to be the same.
Still in talks with Muc Off Customer Services about them.
Disappointed
Disappointed- other than a lube there were no other actual products - just cleaning tools - very disappointing. Would be far better to have some different product to try
Great product packaged well and arrived…
Great product packaged well and arrived promptly. Only small criticism being that updates between ordering and delivering could have been better. The Shop app went from ordered to delivered with nothing in between. Overall recommended and I'll buy from Mucc-Off again.
Their disc brakes cleaner is a magic
Their disc brakes cleaner is a magic! Worth every penny. No noise no squeaking!!! Thank you guys!
Very good work great clean my bike…
Very good work great clean my bike well. Really good to keep it clean
Don’t ship quick
Ordered this on a Thursday, didn’t get shipped until the following Tuesday.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








