Good experience - I recommend this shop
I recommend this shop and will be shopping again. I ordered a straight razor and strop and it was sent quickly by registered post and arrived quickly in good order
29 May 2024
Unprompted review
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4.5
Excellent
17 reviews
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First Class Service
My order was delivered within 3 working days of placing it. Very reasonable shipping costs and product cost.
7 January 2022
Unprompted review
Reply from Muazo
Thank you for taking the time to write a review. We're always aiming to get better/faster and hunt down the most interesting brands from around the world.
Good experience.
Received package on time and it was well packaged. Trustworthy site.
12 September 2021
Unprompted review
Reply from Muazo
Thank you for taking the time to leave a review.
On green list
Got the order #19681 as expected, well packaged and despite a short delay given the times we live in, it has been duly received and enjoyed till the last drop. Good service overall.
1 August 2021
Unprompted review
Reply from Muazo
Thank you for taking the time to write a review. Glad you enjoyed every drop.
Awesome selection of products with…
Awesome selection of products with quick delivery. Would highly recommend Muazo
5 May 2021
Unprompted review
Good prices and arrived quickly
Ordered some perfumes, all arrived quickly and with no problems. One item didn't get sent as their shipment was defective, however I contacted customer services via the webchat and they were very helpful in sorting it out and gave me a refund for the missing item.
5 May 2021
Unprompted review
Awful service- place an order on May…
Awful service- place an order on May 12th 2020 to which I received an email 2 days later saying that the order had been dispatched- 10 days later and still no item or update from the company as to when it will arrive or the status of delivery even after leaving countless messages on their mobile phone number they've provided.
Would appreciate some update please- Order number #17278
22 May 2020
Unprompted review
Reply from Muazo
Hi asif,
Here is a breakdown of the timeline.
-Order placed on the 12th
-we are notified of an issue via email on the 19th
-we carry out and investigation.
-refund completed on the 22nd.
We understand it’s frustrating to not receive your item. However we carried out all the required actions as soon as we were made aware of the issue.
We have the following methods of contact.
- phone
- email
- one page chat window
As an independent store operating for 12 years, we have served thousands of customers. If at any point we do fall short, we always do our best to make sure our customers are happy and any issues are resolved.
If you have any questions, please do let us know.
Kind regards ,
Muazo team
Good service and products.
Great looking website, good products. I saw a few less than positive reviews which panicked me after buying. Despite taking 4 days from placing the order to it being dispatched (which could be improved on) it was a standard 3 day delivery so arrived swiftly after the dispatch notification email.
Muazo seem to be one of very few companies offering better than high street brands and products so I will more than likely use again.
6 February 2020
Unprompted review
Reply from Muazo
Hi Vincent,
Thank you for taking the time to provide us with your feedback.
we're always aiming to get better at what we do.
We offer free shipping on everything in the UK plus the option for next working day delivery but there is a charge for that.
we've been around for over 10 years now. lots of changes are afoot for 2020. We hope to see you again.
if you have any questions about a brand, product or just need some advice, feel free to drop us a line via our customer service email or chat to us via our chat window on the website.
lastly, if you're looking for product reviews and ideas? check out our youtube channel https://www.youtube.com/c/muazo/
Kind Regards,
Muazo Team
Ordered item and paid for next day…
Ordered item and paid for next day delivery. Item did not arrive next day. Emailed them - no reply. Phoned customer services (mobile number which is odd for a company) answerphone only. Left message, no answer. What to do know. Am feeling ripped off.
16 December 2019
Unprompted review
Reply from Muazo
Hello!
Thanks for taking the time to leave a review.
Let’s just break down your order.
1. Order placed on the 13th (Friday afternoon) of December after same day dispatched cutoff time.
2. As detailed in our deliver details on the product page and across the website, Next day delivery is not available for Saturday so dispatched on Monday the 16th.
3. Yes your item was delivered late. On the the 18th.
Once we were notified of the late delivery, we refunded your delivery cost.
You have your item, so we delivered what you ordered.
We do everything we can to make sure our customers are happy but there’s always room for improvement.
Enjoy your item and your Christmas.
Regards,
Muazo team.
Right first time
Item arrived this morning via 48hr Royal Mail. Perfect condition. No issues at all.
5 December 2019
Unprompted review
Reply from Muazo
Thank you Alice :)
Merry Christmas.
Absolutely terrible
Absolutely terrible. Took order and payment for an item listed as in stock, then failed to answer my inquiries when the item did not ship. Their only available communication is Facebook Messenger and they only reply to that to say they've passed the inquiry onto the logistics team, then stop answering.
False advertising seems to only rational reason, they most likely never had the item in the first place. Reported.
Avoid at all costs.
6 May 2019
Unprompted review
Reply from Muazo
Hi minty,
Based on you’re feedback we are unable to identify you order so cannot comment directly.
However : Our assumption is you’ve received a refund, which would mean we haven’t taken your money or run off with it.
We’re alway happy to help and are available via Facebook, email and telephone and our website contact page, There are times when we are busy but we will respond.
We’ve been around for 12 years so have systems in place to help our customers.
Merry Christmas ,
Muazo team .
WHAT HAPPENED WITH MY ORDER
My order
web 11359.
................
1.I did not see an option for an answer, so let me respond with another post.
2. I have written, e-mail but no answer.
3. You asked for the receipt of the purchase and gave it to you.
PLEASE.
Now I will write to you in the Facebok, please answer meme there. w
27 December 2017
Unprompted review
Ordered soap and socks
Ordered soap and socks. Delivered when it said, great experience all together. Definitely recommended. I’ve noticed a few negative reviews and I do wonder how this is possible. I only have the best things to say! Thanks Muazo!
8 November 2017
Unprompted review
Reply from Muazo
hi K!
Thank you for your positive feedback. Enjoy the socks and soap :)
kind regards,
Muazo Customer Service Team
Ordered Morris Motley Stlying Balm …
Ordered Morris Motley Styling Balm Saturday Evening and arrived Wednesday, Good service
13 September 2017
Unprompted review
Reply from Muazo
hi kyle,
thank you for taking the time to leave your feedback you legend.
let us know your thoughts on the styling balm. Have you tried Morris motley Chrome?
have a good one and let us know if theres anything we can help you with?
Muazo Customer Service Team
Horrible experience
Horrible experience
Received wrong size, impossible to contact them about returns, when i finally managed to return the item, they did not refund the money.
Horrible service, do not recommend the site to anyone.
24 August 2017
Unprompted review
Reply from Muazo
Hi Bastian,
thank you for taking the time to leave feedback.
looking at your order,the incorrect size was ordered by yourself , we sent you the size you ordered.
your order was refunded as requested, granted it took a little longer than expected as it was returned to the incorrect address. we actively went searching for it and refunded your order as soon as we located the package.
we always do our best to make sure our customers are taken care of.
Take care,
Muazo Customer Service `Team
been waiting a parcel for more then a …
been waiting a parcel for more then a month and still can't get it. The customer service is terrible. They don't answer when you write an email and if use the phone call they have an answering machine so you can't talk about the problem over the phone. The tracking number doesn't track the item for no reason. I'm very disappointed and strongly do not recommend this site
22 August 2017
Unprompted review
Reply from Muazo
Hi OV_guitar,
thanks for your feedback.
we can't respond in relation to your order as we need some more information from you to locate it.
That said, we are not only available via phone but also, via Facebook , twitter , email and Instagram. You can use our new customer service number to contact us via WhatsApp.
there will be times when when we're dealing with other customers or we're a bit low on staff, we do our best to ensure our customers are happy but after all we are human and can't be everywhere at once although we are looking into that :)
Kind Regards,
Muazo Customer Service `team
Very Good
Ordered hair product Friday afternoon, arrived Wednesday morning on Royal Mail Signed For, impressed, will use again.
29 January 2014
Unprompted review
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