mtn.ng Reviews 

Extremely Disappointing Customer Service
I have been experiencing an issue with MTN FibreX for over two months, and despite countless attempts to get assistance, the problem remains unresolved.
I have contacted MTN through their customer support line numerous times, sent multiple emails, and followed up repeatedly. Unfortunately, responses are either delayed, inadequate, or not provided at all. Throughout this period, neither has my service been properly restored nor has my money been refunded.
What is most frustrating is the lack of communication and accountability. As a paying customer, I expected timely support and a clear resolution process, but instead I have been left chasing updates for weeks with no meaningful progress.
I am posting this review because all normal customer service channels have failed to resolve the matter. I would appreciate it if MTN's management or escalation team would finally review my case and provide a proper resolution.

Very disappointing experience with MTN Fibre support. I made payment for my fibre subscription on the 21st of May, and the payment was successful. I have both my bank receipt and an official MTN receipt confirming that the payment was received.
Despite this, my service has still not been activated days later. I have called multiple times since last week Thursday and all I keep hearing is “we are working on it” with no actual resolution or proper update.
It is frustrating paying for a service, having proof that the company confirmed the payment, yet still being left without activation for several days. The lack of urgency, communication, and effective support is honestly unacceptable.
Customers should not have to keep chasing support repeatedly over an issue that should have been resolved quickly. Very poor handling of what should have been a simple activation process.