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MTBIKER shop Reviews 164

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TrustScore 4.5 out of 5

4.7

Bicycle Store
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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the fast delivery, often noting that products arrive quickly, sometimes even ahead of schedule, and are well-packaged. People frequently highlight the excellent prices, mentioning that they found competitive deals compared to other online stores, alongside a good selection of high-quality goods. The products themselves are often described as high-quality, fitting perfectly and working as expected, with many expressing satisfaction and a willingness to purchase again. However, some people were dissatisfied with certain aspects, such as receiving products that appeared used, were of poor quality, or were even broken upon arrival. A few other people also felt that the return process was problematic, with high return fees for items that deviated from their description.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many reviewers praising the high... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast shipping times, with some... See more

Price

People report positive experiences with price, often highlighting good or super prices on a wide range of... See more

Order

Users describe positive interactions with order, highlighting fast shipping, clear tracking, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After receiving my running jacket very quickly, I realized it was too small. The return and exchange process was smooth and essentially free. I only had to pay a small extra amount due to a change in... See more

Rated 5 out of 5 stars

Had a little problem with a missing part in my order after a quick phone conversation they sent the part in no time. Great customer service good prices. Recommended.

Rated 5 out of 5 stars

I bought an Orbea MX20 Team for my son for Chritmas 2025, MTBiker's team has been precise in the delivery, and they answered to all of my questions before the purchase. Very good experience with MTBi... See more

Rated 5 out of 5 stars

Nice website, super great price on a pair of Julbo goggles, compared to other online stores. Quick expedition, 2 days after I had ordered, they were delivered at my door by FedEx across Europe. Will... See more

Company details

  1. Bicycle Store

Written by the company

MTBIKER Shop - bicycles, components, tubes, tyres and apparel in the biggest e-shop with cycling assortment in Slovakia. Thousands of products from global brands in stock.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

164 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very good e-commerce site

I bought an Orbea MX20 Team for my son for Chritmas 2025, MTBiker's team has been precise in the delivery, and they answered to all of my questions before the purchase.
Very good experience with MTBiker, my son loves to ride his new bike.

1 December 2025
Unprompted review
Rated 4 out of 5 stars

MTBIKER best customer service

MTBIKER had part that I needed, and they shipped it in less than 24 hour.
I had a bih problem with delivery service im my country, and customer service was wonderful.
So 10 stars to MTBIKER, and 0 stars to DPD delivery service.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

This is the follow up of my previous…

This is the follow up of my previous review posted regarding my order #1450894 which was delivered late, I did contact customer service to cancel the order as soon as I learned delivery date was later than promised when I placed the order, they told me they needed to wait until hotel rejected the delivery, that already happened 6 days ago or so, a representative from MTBIKE contacted me after I posted my review promising I’ll get my money back, as of October 19,2025 Nothing happened. It seems to me this vendor is not reliable, better shop somewhere else, it costed me $27 already. Stay away from this vendor.

8 October 2025
Unprompted review
MTBIKER shop logo

Reply from MTBIKER shop

Dear Customer,

immediately after contacting you, we submitted a request to the carrier for the shipment to be returned to our warehouse. We have refunded you as soon as the courier has picked up the rejected package from your hotel (which was 2 days after you wrote this review). Normally we process refunds as soon as the item reaches our warehouse - we have made an exception in your case and processed it before we had the item back at our warehouse.

To clarify, we have received your order on 6/10 at 19:12 and shipped your order the next morning at 08:21. Any subsequent delays en route to the delivery address are unfortunately beyond our control. We have refunded your order in full and had to pay for the delivery costs to Italy and back. We genuinely believe that we have done everything we could to serve you fairly and your review is not warranted.

With kind regards,
Team MTBIKER

Rated 5 out of 5 stars

Top notch shop

The delivery to Romania is super quick even compared to shops from Romania. Customer support is one of the best, fast to respond and helpful. 6/5 stars

7 October 2025
Unprompted review

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