MSI Credit Solutions Reviews 

809
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, knowledge, and genuine care, making interactions pleasant and effective. Many people appreciate the detailed explanations and guidance provided, which helps them understand their credit situation and feel confident about their financial future. The customer service is frequently praised for being amazing, responsive, and dedicated to achieving results, with many seeing significant improvements in their credit scores. However, some people mentioned that despite paying for services, they saw no significant credit improvement and experienced issues with documentation requests being ignored or met with generic responses. A few other people also felt that they were signed up for monthly services without clear communication.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the entire process was smooth... See more

Service

Customers consistently note positive experiences with service, often praising the helpfulness and... See more

User experience

People report positive experiences with user experience, finding the entire process smooth and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Martin Hernandez has been one of the best people I’ve ever had the pleasure of working with. From day one, he has been in my corner, offering support, guidance, and real solutions to my credit challen... See more

Company replied

Rated 5 out of 5 stars

Sloan Simcik at MSI Credit Solutions is absolutely amazing. She’s incredibly knowledgeable, patient, and genuine — the kind of person who really listens and takes the time to guide you the right way... See more

Company replied

Rated 5 out of 5 stars

My experience with Jon at MSI has been a breath of fresh air and given me a hopeful outlook for my credit future. Jon answered all my questions and set realistic expectations on how their program coul... See more

Company replied

Rated 5 out of 5 stars

Sandra was absolutely great from the beginning! She walked me thru step by step on how she's going to help rebuild my credit and I couldn't be happier with my current score. I'm now able to rent a hou... See more

Company replied


Company details

  1. Credit Counseling Service

Written by the company

MSI Credit Solutions leverages your consumer rights and works on your behalf to remove questionable negative items from your credit report which results in an increase to your credit scores.

Who we are

Written by the company

Credit counseling service in Dallas, Texas
MSI Credit Solutions leverages your consumer rights and works on your behalf to remove questionable negative items from your credit report, which results in an increase in your credit scores. MSI Credit Solutions is determined to make a positive difference in the lives of our clients by helping them improve their credit scores and by providing them with the knowledge to make better financial decisions.

100% Money Back Guarantee

Our Guarantee

Our Guarantee
MSI guarantees a 100% refund of the initial investment if the client meets all obligations under their signed agreement, and the client has less than 3 total deletions across any bureau (Transunion, Experian, Equifax), MSI will refund the client the initial service fees previously paid.

Contact info

Promotion box for MSI Credit Solutions

FREE Consultations!

Contact us today to schedule a FREE, no obligation consultation!

4.8

Excellent

TrustScore 5 out of 5

809 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(809)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They have a priority issue

They have a priority issue. Priority should involve taking care of their clients concerns, however, whether they provided a friendly service... they did not take care of the issues we had addressed. We paid them fully, and eventually dropped them, because we did what we had asked them to do! My spouse had a school loan, addressed it with them and told them that we wanted this to be highest priority. He went to check it out, and successfully got it removed from his report. This was after 3 months with them. That's when we canceled their service. Friendly but NOT professional. It's all an act.

9 March 2022
Unprompted review
MSI Credit Solutions logo

Reply from MSI Credit Solutions

Thank you for taking the time to express your concerns. We understand your feelings of frustration due to the created expectations of results. Our processing team works hard to provide our clients with results but cannot guarantee a deletion on any specific account. Although we do not ensure deletions of any particular account(s), we have a service guarantee that we work hard to meet. When the guarantee is not met, and clients such as yourself complete the six-month program and abide by all client obligations, they get approved for a reimbursement of their initial investment. Please refer to sections (4) and (5) of the service agreement you signed before enrolling in our service. Feel free to review the agreement you signed (July 6, 2021)  and call us back at 214.888.4990 at your earliest opportunity during our operating business hours. We look forward to speaking with you soon. 

Rated 5 out of 5 stars

Excellent Credit Repair and Communication

Andrew and Gabby are a rockstar team that assisted me with results in just a few months! I did what they requested me to do and I received results through their guidance. I can’t thank them enough!

17 February 2023
Unprompted review
MSI Credit Solutions logo

Reply from MSI Credit Solutions

Thank you Faith for the encouraging review! We're so glad you had great results! Thank you again for choosing MSI Credit Solutions!

Rated 5 out of 5 stars

Blake Wood ,

Blake Wood ,
Thank you very much exceeding all expectations . Amazing results I’m very glad I trusted you. Thank very much on helping me. I’m excited to what the future brings

11 February 2023
Unprompted review
MSI Credit Solutions logo

Reply from MSI Credit Solutions

Thank you for your amazing review! We are glad that you had a positive experience with Blake. We appreciate your trust in us and we will do our best to ensure that you receive the best results possible.

Rated 5 out of 5 stars

Msi Credit Solutions have been Great

Msi Credit Solutions have been Great, items on my credit have been in the disputing process and a few items have been removed already. My credit score has been increased already. Communication has been good and prompt with returned phone calls. Msi has been great to assist me. Thanks Blake Wood

18 January 2023
Unprompted review
MSI Credit Solutions logo

Reply from MSI Credit Solutions

Thank you so much for your kind words, Joshua! We are thrilled to hear that we have been able to assist you and help improve your credit score. We strive to provide the best service possible and it makes us happy when our customers are satisfied with their experience. Thank you again for choosing MSI Credit Solutions!

Rated 5 out of 5 stars

Luis Peña help me out we my collection

Luis Peña help me out we my collection, I am seeing results within one month! He is the best!

21 December 2022
Unprompted review
MSI Credit Solutions logo

Reply from MSI Credit Solutions

Juan, thank you for the review. We love when our clients take the time to let us know how happy they are! We’re happy you experienced such quick results! Welcome to the MSI family!

Rated 5 out of 5 stars

Luis Pena has been super helpful

Luis Pena has been super helpful! He has made such progress in my credit just in two months! Excited to see what a few more months will do. He has already removed and taken care of several thousand bad debts. Can’t wait to be able to buy a house!

15 December 2022
Unprompted review
MSI Credit Solutions logo

Reply from MSI Credit Solutions

Kimia, thank you for your positive feedback! Luis is an absolute expert! Welcome to the MSI family!

Rated 5 out of 5 stars

I have been with the company for a…

I have been with the company for a little over 3 months and they have been awesome! my credit has boost tremendously I would recommend any and everyone who needs help with credit repair to call.

5 September 2022
MSI Credit Solutions logo

Reply from MSI Credit Solutions

Ashisa, thank you for the review. We love when our clients take the time to let us know how happy they are! We’re happy you experienced our best-in-class service and results, and we hope to keep on delivering.

Rated 5 out of 5 stars

LUIS IS AWESOME!

So far Luis has been very helpful and communication is on point especially being a little hesitant about this because giving out this information to a random person from tiktok scares people. If you are in the same boat as me I promise that Luis is a trustworthy guy and he will get those negative items removed as quickly as he can. If you want to see the results quickly I would suggest buying the VIP because if you don’t then it takes a little bit longer because he does one bureau at a time if you have the regular.

4 November 2022
Unprompted review
MSI Credit Solutions logo

Reply from MSI Credit Solutions

Riley, Thank you so much for the amazing review! Most importantly thank you for TRUSTING us, we understand your hesitation. We look forward to continuing to improve your credit score! Congratulations on the results!

Rated 5 out of 5 stars

Great service experience

Great service experience, oriented to detail. Customer first experience. True to their statement of credit repair

4 November 2022
MSI Credit Solutions logo

Reply from MSI Credit Solutions

Ismael, thank you so much for your positive feedback!

Rated 5 out of 5 stars

Great communication and the service…

Great communication and the service actually works!! They make things very simple to better your score

.

4 November 2022
MSI Credit Solutions logo

Reply from MSI Credit Solutions

We are pleased to have helped you with your credit needs and to have helped you get closer to your goals. Best wishes for a successful outcome!

Rated 3 out of 5 stars

Good customer service someone always…

Good customer service someone always answers the phone. Overall my experience has been less than expected. They have had one item removed from my credit so far in the past 4 months not sure if it’s worth the money so far close to 1000$ not sure if that justifies the removal of one item but was told it is a 6 month program so will update my review at that time.

4 November 2022
MSI Credit Solutions logo

Reply from MSI Credit Solutions

We appreciate you taking the time to share your experience, Cody. You mentioned you're 4 months into the 6-month program and you've already seen results. Although we have been resolving disputes strategically over the last 4 months, our process isn't yet complete. It would be helpful if you reconsidered your review since you haven't completed the program and, in all fairness, your score has increased since you joined. Please feel free to call us directly at 214.888.4990 during our operating hours to discuss this further.

Rated 3 out of 5 stars

so far I havent seen any actual…

so far I havent seen any actual results. I signed up for the svc for two specific items on my credit report and I am 120 plus in and Ive seen no change for either Item.

26 October 2022
MSI Credit Solutions logo

Reply from MSI Credit Solutions

Mr. Lucas, thank you for taking the time to express your concerns. Our clients' results vary and come at different times, sometimes at the services' beginning, middle, or end. Our processing team works hard to provide our clients with results but cannot guarantee a deletion on any specific account. If you have yet to see any changes, do not worry, as our service has a guarantee. The guarantee is stated in the service agreement initially signed before onboarding our services, along with the required client obligations. We would love to address your concerns and answer any further questions. Please call us directly at 214.888.4990.

Rated 5 out of 5 stars

I came with a distrustful attitude…

I came with a distrustful attitude because I paid a previous company who did nothing to help me with my credit. With MSI I'm getting results. I see progress. They gave precise verbal and written instructions I had to follow so I could do my part. I was part of the process the whole time. I knew what was going on the whole time.

22 June 2022
Unprompted review
MSI Credit Solutions logo

Reply from MSI Credit Solutions

Eli, Thank you so much for the amazing review! Most importantly thank you for TRUSTING us, we know it can be tough after a previous negative experience. We look forward to continuing to improve your credit score! Congratulations on the results!

Rated 1 out of 5 stars

Expensive, lacked results, shared my information with a mortgage lender

Within 7 days of signing up with MSI the agent that guided me through the contract process and promised to be my advocate left MSI or was no longer reachable, from that point forward all collaboration stopped, putting the burden on me to call, email, and ask them questions on status. When MSI called back they played cat-and-mouse by email and phone with a different representative, every time, that didn’t even read notes on the account, or provided really basic information. 60-days in, MSI was only checking 2-of-3 bureaus, forcing me to resolve an issue they promised to fix. At the end of 144-days nothing was removed from my credit not even the misspelling of my name or incorrect residential addresses which should have been the easiest items to resolve, this led me to cancel before spending another $138/month; at cancellation I've spent $1,198.

Additional issues: MSI shared my SSN & Password information in an unencrypted manner by email. One of my credit bureaus let me know by mail that requests were being sent incorrectly by MSI Client Services, but MSI dismissed the issue. 60-days in I started receiving text messages and emails from a mortgage lender representing themselves as MSI or associated with MSI, without permission; after I asked them to stop, the mortgage lender kept calling, texting, and sending emails; I eventually marked it as spam and blocked the numbers on my phone.

This was an expensive and unproductive experience on a simple credit matter, MSI just sent demand letters to recipients without a strategy or tactical awareness. In my opinion I would not recommend their services based on my documented experience.

Additional notes to consider:
“MSI will refund to client initial service fees”, I’d suggest reading the 1-star reviews on this site to seek clarity in this statement.

MSI’s response to some customers posting negative reviews contain personal and financial information, this is concerning to me as a reader/reviewer/consumer, again read the 1-2 star reviews posted on this site.

17 October 2022
MSI Credit Solutions logo

Reply from MSI Credit Solutions

Brett, thank you for your communication. Your feedback is appreciated, and we would like the opportunity to address your concerns. The agent who assisted with your onboarding is not the person that sends out the audits on your behalf. Our inbound customer support team helps our clients with all their questions when enrolled in our services. Text messages and emails are sent to clients to remind them to contact us with any questions. Our processing department only sends audits to the accounts you permitted us to audit on your behalf. MSI does not control the information reported on the credit reports. If a bureau is not populating or reporting credit scores or information, we highly recommend that our clients contact the credit monitoring company.

Initially speaking to the enrollment agent, they informed you of the MSI housing department and the incentives for using them if you want to purchase a home. Your information SSN information was not shared with them, as you would have to complete an application with the lender to proceed with the home-buying process. When clients express the goal of a home purchase, they will receive educational information from MSI's housing department, allowing all clients to opt-out at any given time.

Our program is a six-month program, and the service guarantee does protect the clients of their initial investment when the client meets all obligations stated in the service agreement. Our goal is to provide clients with results, as we are a referral-based company. Results vary, and they come at different times for each one of our clients. We ask for the opportunity to see the services to their completion. We will refund your initial investment if we don't provide results to match our guarantee. We would be happy to discuss this further with you if you would like to call us directly at 214.888.4990 during our operating business hours.

Rated 5 out of 5 stars

MSI Nvidia geforce 3060

I just bought MSI gpu. GPU, I am extremely happy away. RTX 3060 is amazing GPU, . I love the design and appearance. Price is great. Great item. It is just perfect in all ways.

14 October 2022
Unprompted review
MSI Credit Solutions logo

Reply from MSI Credit Solutions

Thank you!

Rated 5 out of 5 stars

Blake Wood will promise you the moon

Blake Wood will promise you the moon, then deliver it. I would absolutely recommend him to anyone needing MSI’s services, he follows up constantly, you have to take care of your end, he takes care of his.

4 October 2022
MSI Credit Solutions logo

Reply from MSI Credit Solutions

Blake is an outstanding consultant! We are happy to have been able to assist you with your credit needs & coming closer to your goals!

Rated 5 out of 5 stars

I just reached my 60 days with MSI…

I just reached my 60 days with MSI Credit Solutions. My credit score has gone up more than I thought It could in this short amount of time. I've had such a great experience with MSI so far My personal credit consultant Jaron Grosse is amazing. Jaron has been honest and up front with me on how the process works. He responds to my text promptly and checks in with me at least 3 or 4 times a month. I know with MSI Credit Solutions I'm not just another number. Jaron took the time to get to know me and asked my reason to improve my credit score. Then he set up a plan to help me reach my goal. I want to let people know you have to do your part and they will do there's. I am so happy with the service from MSI Credit Solutions. I recommend you ask for Jaron if you get a chance to choose who your personal credit consultant will be.

Thank you Jaron your awesome.

5 October 2022
MSI Credit Solutions logo

Reply from MSI Credit Solutions

Zack, thank you for the review. We love when our clients take the time to let us know how happy they are! We’re happy you experienced our best-in-class service and results, and we hope to keep on delivering.

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