MS Cookers and Boilers Reviews 

296
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is punctual, extremely polite, and always respectful of their homes when carrying out work. Consumers note that speaking directly with a helpful human rather than navigating automated call center queues makes a big difference. People appreciate the clear communication leading up to appointments and the straightforward online booking process. Reviewers also highlight the reliable, efficient maintenance of boilers and heating systems, noting that everything is left clean and tidy. Many consumers state they would not hesitate to recommend these dependable services to their friends and family.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing widespread satisfaction with punctual,... See more

Staff

People report positive experiences with staff, frequently highlighting that team members are punctual,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very polite. Can actually speak to a helpful human rather than a call centre AI queue. Turned up on time. Communication excellent. Did a great tidy job servicing our old boiler. Will most certain... See more

Rated 5 out of 5 stars

Most competent, professional and trustworthy firm I have dealt with. Communication is excellent. You can track their arrival as they journey towards your home so you know exactly when they arrive. The... See more

Rated 5 out of 5 stars

Very efficient professonal and respectful of our home. They took their shoes off at the door which my wife really appreciated. Could track their approach via a location map so knew precisely when the... See more

Rated 5 out of 5 stars

Boiler service from MS Cookers and Boilers. MS Cookers and Boilers service our boiler annually. We always get a timely reminder that our service is due and Connie provides a friendly and easy way to... See more


Company details

  1. Gas Installation Service

Written by the company

Gas Safe and Oftec registered. Boiler installations company. Based in Huddersfield. Boiler replacements and new boilers installed locally, competitively and to a high standard. We want to simplify the process of getting a new boiler installed. we aim to provide you with all the information you will ever need when it comes to understanding the options when it comes to choosing your new boiler.


Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

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No recent history of asking for reviews

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4.9

All reviews

(296)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

A stroke of luck to find MS Cookers and Boilers!

Richard always manages to get to us quickly when we have a minor crisis, in spite of being so busy. He always lets us know his ETA and always meets it. He has installed and serviced our new boiler and his work is always efficient and effective; we appreciate his justifiably confident manner and the great advice he freely gives us. We are extremely fortunate to have found him!

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Sorted problem with aga

Just had Richard out to sort a problem with our aga. He identified the fault over the phone and came quickly and sorted the problem. Having also had an oil boiler fitted by Richard last year I highly recommend MS Boilers to anyone. They absolutely know their stuff and get on with the job with no fuss.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

It was a good day when I found MS Cookers and Boilers

I was lucky enough to have MS Cookers and Boilers recommended to me and when I phoned and spoke to Connie to ask about repairing our Aga, I immediately felt confident that this was a good, totally professional company. Come the day for repair and Richard arrived at the arranged time and he and new apprentice Ben, who I am sure will be a great addition to the team, quickly got to work. They worked tidily and efficiently and the job I imagined was going to take all day was neatly wrapped up by lunchtime. The Aga was re-lit and they left me thinking “what a pleasant experience.”
This is a company which I would, and do, unhesitatingly recommend.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Richard installed and services my boiler every year. Always has time to answer my questions, takes care in my home and I have complete peace of mind that my boiler is well maintained. Thanks Richard and Connie.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Efficient AGA Service from Richard at MS Cookers and Boilers

Richard from MS Cookers and Boilers arrived on time. I had already had a text saying that he would be arriving in 30 minutes. (Connie who was the office contact was polite and helpful throughout.) He put a dust sheet down and was careful not to make a mess. He had an apprentice with him who was polite and helpful. When he diagnosed that the AGA needed a new part he explained why this was necessary. We will be booking Richard again next year to service the AGA.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Richard completed the annual service on…

Richard completed the annual service on the boiler he installed. He did a really thorough service, was clean and very tidy and communicated really well from service reminder to booking appointment and completing the work. I would recommend MS cookers and boilers for all your heating and energy needs. Thanks Richard see you nxt time 😀

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Great service thanks!

MS came out for a boiler service, ended up being more complex due to noises from the boiler - MS gave options, advice, and explained everything along the way, answering all my questions. Cheers!

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Richard is worth his weight in gold

Richard is worth his weight in gold. Just called for what essentially I should have been able to resolve myself as my boiler just need resetting. As always he was so polite and helpful giving clear instructions and waiting in the phone until it was sorted. Thank you once again.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Sapphire Oil Boiler installation

Richard arrived on the day agreed starting promptly at 8am, Sapphire oil boiler has been fitted with very up to date controls which also integrate the underfloor heating, very neat workmanship and a specialist knowledge, all questions answered,

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Prompt

Prompt, efficient and no bother or mess, thoroughly recommend and will use again. Thanks

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Friendly, professional expert. Used for our boiler installation and planning to use again for the aga install.

16 April 2024
Unprompted review
Rated 5 out of 5 stars

Aga service…

Richard always provides an excellent service. He’s trustworthy and reliable and I’m very happy to recommend him to anyone.

11 April 2024
Unprompted review

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